Unable to restore from a backup.....why?

I am getting the error:
"iTunes could not restore the iPhone Artic6 iPhone because the backup was corrupt or not compatiable with the iphone"
When looking at the log in the folder:
C:\Documents and Settings\Artic6\Application Data\Apple Computer\Logs\MobileSync
I get the information shown below :
2008-08-31 22:36:53.375|AppleMobileBackup.exe|3100:18294728|/SourceCache/SyncApplication/S yncApplication-421/Backup/IPodBackupTool.m:processMessageCallback| ERROR: Device Agent refused to restore: BackupErrorBadManifest
Nothing has changed with the backup except for the fact that I have a new phone with a new serial number....but the error I guess is in the mainfest.plist
I would like to know how to fix this....I would also like to point out that comments such as "your using windows" or "you have a screwed backup" are not really that welcome....
I really can not afford for this data to be lost...if this cannot be fixed then I will be moving over to Windows Mobile v6.1 as obviously the iPhone is too unreliable for proper usage.

I've got the exact same problem. I've been on the phone with Apple support for quite a bit. I'd even tried modifying the info.plist to make the backup think that it was originally taken on this phone. No luck. They do have a MobileSyncBrowser.exe version for windows, and that can find my contacts (which is my major concern). You just need to pay the utility's author $20 to be able to export the data. I haven't seen anything about how to use that file to restore the data either.
Hopefully, 3rd level support will be able to give me a good answer. I'd originally gotten my iPhone on Friday night and I noticed on Saturday that I'd had a cracked case. I then had to run to the Apple Store (luckily there's one semi-close) and had to wait in line for a refurb'ed replacement. For having had this thing about 48 hours, it's caused me more headaches than any other phone I've owned.

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It's difficult to say whether it's stuck or not as the time to restore a backup can depend on many factors. You'll have to decide when you think it's just not continuing. You could try turning the phone off (hold the power button until you see the red off slider, then slide to turn off), then back on to see if that would get it going again.
When you're convinced it's just hung, you can go back to settings and tap Stop Restoring iPhone to stop the restore. You'll then have to try restoring it again (Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens and when given the option, choose Restore from iCloud Backup). Be sure it's connected to your charger and wifi while it's restoring the backup.
You might also try the approach posted here by ezjules: https://discussions.apple.com/message/19518589#19518589. This seems to have worked for some people who had trouble restoring their photos from an iCloud backup.

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Update the new phone to the same version that has been used to create the backup. In your case, the new device has to run 8.2 to be able to use the backup made with the other device.
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I backed up my 3gs via iCloud and purchased a new 4s. I was expecting to be able to restore from my iCloud backup, but when i tried, it said there was no backup information. I did reset the 3gs before attempting to get the restore started on the 4s. Could that have deleted my backup? I don't think it should have, but I'm not sure why else my iCloud backup is gone. It's screwed me pretty bad. I lost a lot of information!
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I had the same problem, too (but when switching from 4 to 4S).
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After I restored my ipod from a backup a month ago, my ipod wont let me download apps. It says "Unable to download app at this time". The thing is I can download when connected to my computer, and when new apps are downloaded on my other devices, they auto-download onto my ipod (Like they did before the restore from the backup) How can I download apps again without connectig to my computer or downloading them on other devices?

Have you tried when connect to another network?
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Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
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Unable to restore from Time Machine Backup

Hello,
My system recently crashed after removing the Boot Camp partition for Windows!
But No problem because I have everything backed up on my Time Capsule!
But actually there is a problem... I inserted my Mac OS X 10.5 Installation disk and tried to restore from a backup done on Mac OS X 10.6.1...
After 3 hours it told me that the restore was sucessful but when I restarted, a grey screen appeared and told me to restart again... And I keep getting that screen each time I try to boot.
I tried to repair the disk using disk utility but still getting the problem!
Can it be caused because the backup was made on Mac OS X Snow Leopard (10.6.1) and I am trying to restore using a Leopard disk (10.5)?
Thanks in advance.
Mathieu
Message was edited by: matappassamy

Tobstar007 wrote:
I had the exact same issue, and thought I was safe with my computer backed up. After failed attempts to restore with the 10.5 disk I got my 10.6 Snow Leopard disk back off my friend. I erased the hard drive and reinstalled Snow Leopard, thinking I could use the migration assistant. Not so, since I had renamed my hard drive from Macintosh HD to a different name, there was but one backup I could choose from which was 10.5.6 or something like that and that was right when I first got my computer. So now I thought: oh now I have Snow Leopard installed on here and I have the Snow Leopard disk, restoring should work. Six hours later it was at 71% telling me it could not restore files. THIS IS INCREDIBLY FRUSTRATING. So right now my computer is yet again going through the unneccessarily arduous journey of erasing it's hard drive and restoring from a backup of 10.6, not 10.6.1 which was made in September. Any help with this failure of Time Capsule and Time Machine would be appreciated. I had to type this on my iPhone since I don't have any computer at the moment. :'(
Try doing a full system restore from your TM backups. See the instructions in item #14 of the Frequently Asked Questions *User Tip* at the top of this forum.

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How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Moving Content to a New iPad
http://tinyurl.com/qzk2a26
How to Transfer App Data and Game Saves from One iOS Device to Another
http://lifehacker.com/5891964/can-i-transfer-app-data-and-game-saves-from-my-iph one-to-a-new-ipad
How to transfer data from your old iPad to your new iPad
http://www.imore.com/how-transfer-data-your-old-ipad-your-new-ipad-air-or-retina -ipad-mini
Transferring your prepaid cellular data account depends on your carrier. AT&T lets you move it yourself when you go to Cellular Data in Settings and log into your account with your previous AT&T user name and password. For iPads with Sprint service, you can set up an account on the new iPad and contact Sprint Customer Care (888-211-4727 and go through the menus) to deactivate the old plan and get credit for unused service. For Verizon, call the company’s customer service number for mobile broadband support (800-786-8419) and ask to have your account transferred.
 Cheers, Tom

Help, please. Unable to restore from time machine.

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panic(cpu 0 caller 0xffffff800d8c0ac1): "Unable to find driver for this platform: \"ACPI\".\n:@/SourceCache/xnu/xnu-2422.90.20/iokit/Kernel/IOPlatformExpert.cpp: 1541
Debugger called: <panic>
Bactrace (CPU )), Frame : Return Address
0xffffff8085fabdc0 : 0xffff800d422fa9
0xffffff8085fabe40 : 0xffff800d8c0ac1
0xffffff8085fabe50 : 0xffff800d892f1f
0xffffff8085fabea0 : 0xffff800d892adf
0xffffff8085fabf30 : 0xffff800d88e6b9
0xffffff8085fabf70 : 0xffff800d893633
0xffffff8085fabeb0 : 0xffff800d4d6ff7
can't perform kext scan: no kext summary
BSD process name corresponding to current thread: Unknown
Mas OS version:
Not yet seen
Kernal version:
Darwin Kernel Version 31.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90~2/RELEASE_X86_64
Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
Kernel slide: 0x000000d200000
Kernal text base: 0xfffff800d40000
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First, to the why. Shear silliness. It's a long story, but I needed to access a website that was cached to view its source code (long story) but only the version in the cache. Unfortunately, I opened that website after the important code had been removed thus removing the old cache version (it's one of those sites that saves only your most recent visit). In an effort to retrieve this information I had the not so brilliant idea to restore my computer. I didn't realize at the time that I propably could solely restore just the cache and not the entire machine. However, in my mind it should have made no difference. Just simply restoring from a backup. Afterall, thats why we backup.
Second, how early? To a version 12 hours younger. So, everything should have been up to date.
Here's some even newer information:
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I really need to get my info back. I had thought this is why we use time machine and allow it to backup my system a billion times. Its very frustrating that this is not working.

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Did you try to connect in recovery mode to restore and set it up as new device?
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Hello
I went to the genius bar to have a problem solved. It was suggested I back up (which I did to my computer) restore back to factory setting (which I did)
and then hook up to iTunes and choose restore from back up (and choose the back up I want from the drop down menu)
I did all of this, it started to restore then about 6 minutes in, it stopped saying it was unable to back up as it was no saved to the computer.
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Ideas...
suggestions...
I am leaving tomorrow for a month long trip out of the Country and you bet your patootie I would like my phone with all of my stuff on it.
Special thanks in advance.
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He tried to disable the encrypted backup, which prompted you for the password. The password failed.
He went ahead with the backup regardless, which has the password set to it.
You restored from encrypted backup, it was again not the correct password.
He lied to get you out of the store.
End of the day nothing can be done without that password. It is NOT an appleID password, it is a unique password that you would have entered in on iTunes most likely when you got the phone and started ticking random boxes in iTunes. Try every known password combination you have. If that fails, even 3rd party tools cant access encrypted backups so you'd have to start from scratch.

New iPhone restore from old backup and lost new photos

Hi there
I recently got a iphone 5 and from the excitement of seeing Obama in cape town, took pictures of his speech and even recorded my friends shaking his hand and have brief converstaions. Now when i connected the new phone into my mac, itunes requested a restore from old backup. So agreed, not knowing that all the new photos / movies of the US president would be deleted!!!
Can i reftieve them or not. and why doenst Apple provide such informaition to users for new restorations?
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eh2756 wrote:
Same problem. My wife lost her iPhone 3Gs while on vacation. Purchased iPhone 5 on the trip and took pictures with it. When we got back home I clicked restore from a previous backup and all the pictures disappeared.
I wonder if Apple is reading this thread. ?????????
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You should've imported the new pics to your computer as you would a digital camera..

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Apple:
This needs to get improved. I had the exact same issue migrating my 5 and wife's 5S previously. It's never worked well. We need status bars, and indications of what has been copied, what remains to be copied, and ways to resume it and pause it without hoping it works and getting messages in the morning asking if you want to resume it, making you wonder if anything actually occurred overnight. The message doesn't pop up within 10 minutes of connecting to power and wi-fi so I have no idea how long it actually takes to come up.
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Follow the instructions here http://support.apple.com/kb/ht1212 regarding this issue. Make sure you scroll down to the area regarding not having synced the device to the computer before.

Unable to restore from a backup.....why?

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