Unable to restore iphone 3gs to factory settings, unknown error occurred (-1) can anyone help
i am getting an error ...unable to restore iphone "iphone" unknown error ocurred (-1) and the iphone is stuck on itunes connection sign. any idea how i can restore factory setting it is ne iphone 3gs with ios 5
This is indicates a hardwre issue:
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Error 1015 might happen after making unauthorized modifications to iOS, also called "jailbreaking."
Use recovery mode to restore your device
Related errors: 1015, “The required resource can't be found.”
You might see these error messages if your device has a beta version of iOS or if you're installing an older version of iOS (downgrading). Use recovery mode to restore your device to the latest version of iOS.
Quit virtualization software
Quit any virtualization software (such as Parallels or VMware) that’s running on your Mac. Then use the latest version of iTunes to restore your device.
Resolve specific iTunes update and restore errors
Similar Messages
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I have an error message on my laptop which says " Unknown error occured (1602)" anyone know how to get past this?
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. -
I have no service and i cant activate my iphone 3gs after update to ios 5.0.1 can anyone help ??
i have no service and i cant activate my iphone 3gs after update to ios 5.0.1 can anyone help ??
touch me wrote:
it says ICCID: unknown
Not a good sign. Try forcing the phone into recovery mode & restoring it. If this fails, make an appointment at an Apple store:
Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. -
I can't restore my ipad 2 i keep getting error 1. Can anyone help me?
I just updated my ipad 2 and it told me to connect with itunes. I tried to restore it with itunes 10.6 and I keep getting a error message 1. Can anyone help me?
http://support.apple.com/kb/TS3694#error2001
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When i try syncing my iPhone 3GS I get an unknown error 13019
When i try syncing my iPhone 3GS I get an unknown error 13019. Does anyone know what this means?
Tyoe "13019" into the search bar at the top of this screen by "Support" and read about it for yourself.
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Trying to restore iphone 4s to factory settings, now its stuck on recovery mode???
trying to restore iphone 4s to factory settings but is stuck on recovery mode. home button does not work. can anybody help me? i have tried to restoer it several times but it wont work??
try a different cable a different usb port, drop all security software and fire wall, try a different computer here are the steps
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn device off
hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808 -
Unable to restore iPhone 5S with iOS 8.2 (Error -1)
Unable to restore iPhone 5S with iOS 8.2 (Error -1)
I tried to install previous versions 8.0 and 7.0.3, it returns another error.
I tried with iTunes 12.1.1.4 and 11.2
Even in DFU mode its giving the same error.Hey BBRemoshan,
Thanks for the question. If I understand correctly, you are trying to restore the iPhone and are getting errors. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
Resolve iOS update and restore errors in iTunes - Apple Support
Get help with iOS update and restore errors - Apple Support
Thanks for using Apple Support Communities.
Have a good one,
Mario -
i have an iphone 3gs and everytime i try to restore it on itunes it just keeps saying an unknown erroe has occured (29) can anyone help me with this??
Hello Laura,
Thank you for posting in the Apple Support Communities. I found an article that has information about Error 29:
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. Follow Troubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart.
You can find the full article here:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Best,
Sheila M. -
Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour now.
Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software. -
During the restore from iTunes I get, almost at the end of the restore, the message that iTunes could not restore my iPhone due to an unknown error (1). Can someone help?
error 1 means hardware failure.
Is your phone jailbroken? -
hello good samaritan out there ! am trying to restore my ios for for i phone 3G, but toward the end of the process, i am receiving an error message like "the iphone could not be restored, an unknown error occured(1015). Kindly help me resolve this problem, my iphone has been down for a we
mazunzo tembo wrote:
"the iphone could not be restored, an unknown error occured(1015).
Unauthorized modification of iOS > http://support.apple.com/kb/HT3743
ERROR 1015...
This Error Code is indicative of the Device being jailbroken / Hacked...
Sorry... But...
The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
You will need to look elsewhere. -
how to fix this: The iphone "iPhone" could not be restored. An unknown error occurred (3014). Please help me
Read here:
http://support.apple.com/kb/ts3694#3014 -
i forgot the password of my iphone 3g and when i try to restore it it shows the message"my iphone 3g could not be restored an unknown error occurred(1015)" can any body help please..
This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015
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my iphone 3g fails to restore. i have tried to restore many times and in different computers but at the end of the restore process it keeps giving me an error message- 1015. can anybody help? thx.
The phone was jailbroken. That's what that error indicates. You can't get help here. You can't get help from Apple.
Try Google. -
Backed Up Iphone to itunes and when restoring its looking for a password to restore! None requested or set at original backup. Can anyone help?
I have not restored device so have all my data on it still. Am not pluggin it in for first time, did this originally when setting up phone. I have an option to restore to original backup as well as 'set up as new'. What happens if I chose the 'restore from backup' option.' how do I go about backing it up first - if i right click 'iphone'' option on left hand side under devices the only option is'eject' or 'restore'. I'm not sure that my iphone is being recognised by itunes - should it not give the name of my iphone under devices?
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