Unable to restore my files with Hp Recovery Manager

HP Pavilion G6, operation system Windows 7, we got a malicious software and after we were unable to start the windows, I decided to do a factory restore but before that, I did backup my files from start-up menu with HP Recovery Manager. After the backup was finished successfully, I did the factory restore. And when I would like to restore my files, (I clicked to restore file in the backup, and the restore was finished successfully) I see just the folders, the files I cannot see but they are there. If I go to properties I see the files are there. Also I can see them if I extract with the 7Zip program. But extracting with 7Zip program I can see the files with no folders structure and I cannot see the files names, just numbers. If somebody can help me, I would highly appreciate.

snoopy7471 wrote:
HP Pavilion G6, operation system Windows 7, we got a malicious software and after we were unable to start the windows, I decided to do a factory restore but before that, I did backup my files from start-up menu with HP Recovery Manager. After the backup was finished successfully, I did the factory restore. And when I would like to restore my files, (I clicked to restore file in the backup, and the restore was finished successfully) I see just the folders, the files I cannot see but they are there. If I go to properties I see the files are there. Also I can see them if I extract with the 7Zip program. But extracting with 7Zip program I can see the files with no folders structure and I cannot see the files names, just numbers. If somebody can help me, I would highly appreciate.
Inside the dated backup folder should be a a file called restore.exe or
RecoveryMgr.exe, execute it, it should extract your files and create a "system Recovery" folder on the C drive with your files and folders inside.

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Unable to restore my files with Hp Recovery Manager

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