Unable to restore or update ipod classic software

Running into a couple of problems over the past couple of weeks
1:I can't sync any purchased albums or games to my ipod.Kept getting the error that
I wasn't authorized to play them on this computer.Prior to syncing I always make that authorization is successful.Was told to update or restore my ipod software but when i tried to unknown error 1417 appeared.to resolve this i followed the instructions of article ts1372
2:Now when i try to restore or update my ipod software i get the unknown error 1436
can someone please help me.I'm at my wits end trying to sort this out.Can't find any info on unknown error 1436

forgot to mention I'm using the latest version of itunes (7.7.1)

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Updating ipod classic software

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Unable to restore or update ipod

I just installed iTunes 7. When I connected my 60GB, video, ipod, I was prompted to update the 1.1 version software. When I clicked update I received the following error message: "The iPod could not be updated. An unknown error occurred. 1417" When I attempted to restore the iPod, I got this error message, "The ipod could not be restored. An unknown error occurred. 1428". I have restarted my PC and reset my ipod. What next?

Daniel_Hoz
Posts: 11
Registered: Dec 29, 2004
New! Re: Arrrrrgh! Error 1413! Can't Update ipod!
Posted: Sep 17, 2006 3:43 PM in response to: CinUSA Reply Email
I am going to help you guys and try and solve it... I got error 1417, The iPod "Dan's iPod" could not be updated. An uknown error has occurred (1417). Here's what I would try for you guys because I had about the same problem.
http://forums.whirlpool.net.au/forum-replies-archive.cfm/591001.html
1)Plug in your iPod and wait for iTunes to tell you an update for it is available
2)Click the Install button on that dialog and keep an eye on your iPod
3)When your iPod screen switches from the flashing "Do Not Disconnect" message to the Main Menu screen, unplug the iPod, wait a couple SECONDS, plug the iPod back in
4)You should notice some slow-down in the progress meter and a new dialog box should come up and tell you your iPod is being updated and to not disconnect it until the update finishes
5)That's it. Wait for the update to finish and iTunes will re-recognize it and show its new up-to-date status.
This man was my god when i got it to work.

Unable to restore or update ipod nano (1st gen)

hello, I just upgraded to itunes 7 and it told me there is an update to 1.2 for the ipod. I cannot get it to update. as soon as I click update, the "do not disconnect" message disappears from the ipod and eventually it goes to sleep. The computer says "updating ipod." I have left it on all night with no change.
Things I have tried:
-the 5 R's (restore ipod didn't work, does the exact same thing as when I try to udate it.)
-changing the drive letter for the ipod.
-removing itunes completely for a fresh reinstall.
Can anyone help?

I have a similar problem and can't figure out how to
post a new topic =(
When I first got my iPod, I put a whole bunch of
songs on it (not nearly enough to fill it though).
Then I let my (now ex) boyfriend use it while he
worked out, and his friend attempted to add more
songs to it.. which deleted all my songs and replaced
them with his. Now I have it back and can't figure
out how to put my songs back on it. I don't really
want to delete all the songs he put on it, I just
want to put mine back on but I can't figure out how.
Please help, anyone?
hehe the only thing that is similar is that you have a problem too.
If you go into the options in itunes you can tell it to manually sync your ipod (do this before you plug your ipod in!) Then you can simply drag the songs from your library to your ipod to add them to what is already in your ipod.
Now to update the problem I posted about: I formatted the ipod from disk manager in winXP and now when I try to restore the ipod, itunes disconnects the ipod, reconnects it, and then does nothing but display a window that it is restoring the ipod. I don't get anything on the screen of my ipod except "Do not disconnect". I am going to try leaving it on all night.
The only thing different from what was happening before is that now it is reconnecting the ipod to windows after it disconnects it. From reading the instructions, however, I think I should be seeing a progress bar on my ipod.

I was halfway thru updating ipod touch software, got error 1602

I was halfway thru updating ipod touch software, i walked away from computer and when i came back there was an error "1602" and a picture on my ipod (requesting to connect to itunes?) but WILL NOT WORK AT ALL!
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From the article cited at the end of my post:
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
http://support.apple.com/kb/TS1275

Can't update ipod classic!!!

Can anyone help? I have an Ipod classic 120gb and it says there is an update available but when it tries to install a message says "cannot update this Ipod an unknown error occurred (1436)". Before this ipod i had an old ipod mini that worked fine so i don't think its my computer.
thanks

JPBentley wrote:
Can anyone help? I have an Ipod classic 120gb and it says there is an update available but when it tries to install a message says "cannot update this Ipod an unknown error occurred (1436)". Before this ipod i had an old ipod mini that worked fine so i don't think its my computer.
See if this article helps:
Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later

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Cannot restore or update iPod in iTunes 7 or later????

Nano completely crashed today and said to restore with iTunes but i get this error "Error 1415, 1417, 1418, 1428, 1429, 1430, 1436 or 1439: Cannot restore or update iPod in iTunes 7 or later"
All the resolutions from this link http://support.apple.com/kb/TS1372 do not work
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Unable to restore or update software for ipod classic-Assistance required

Albums,Songs and Games that I have purchased through iTunes Store are in my iTunes library but when I try to sync them to my ipod the error " unable to sync to ipod cause you are not authourized to play them on this computer ".Prior to syncing I always make sure authourization is successful which it is.When trying to restore or update the software i get the error " unable to update due to unknown error 1417.Trying to resolve this i followed the instructions step by step of article TS1372.Now when i try to update and restore i get the unkwown error 1436.can't find any info on this.
Any assistance on this would be greatly appreciated as I'm at my wits end trying to sort this out.........

This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to iPods or iTun es
You should consider posting your question in the iPod and/or iTunes forums:
http://discussions.apple.com/category.jspa?categoryID=149
http://discussions.apple.com/category.jspa?categoryID=151

Do I ever need to update my iPod classic software?

Do I ever need to update my iPod Classic software

It seems increasingly unlikely that there will be new firmware released for the iPod classic line, but it is always a possibility. In my opinion the major outstanding issue with the older iPods is the treatment of Artist vs. Album Artist which tends to break up albums on older devices when guest/featured artists are involved (see Grouping tracks into albums) however that could be addressed entirely within iTunes if Apple choose to do so.
tt2

Restoring/Formatting my ipod classic?

After replacing my ipod classic for a third time, the sales representative, to test my ipod, plugged it into his mac. The ipod began to optimize itself for a mac. he assured me this was no problem, and so I went on my way. When I home, I plug in the ipod and it sayed that the ipod had to be restored in order to work with windows. When i hit restore, however, it tells me that itunes was unable to complete my request and that I was unauthorized to download the software. What's going on, and how can I get around this?

Fair enough. The issue is that the ipod is unable to be restored/formatted. When I plug in the ipod and click restore, the message always states that I'm not allowed to access the software that the ipod requires to download; I've tried on 3 different computers and they all get the same message. It's possible that I may have to plug it into a mac to restore it, as it's been optimized for a mac, however I feel that that's just going to cause a repeat of the same issue. This is pretty much all the info I can give, unless there's something I'm not thinking of. Thanks for taking the time to try and help me out, by the way!

Restore problems w/ iPod Classic in Windows Vista

Hello everyone,
I'm having something of a cyclical problem with my 160GB iPod Classic. The iPod has stopped working and displays the message "use Windows to restore" when I turn it on. When I connect the iPod to my computer to attempt the restore, I first get a message in a dialog box that reads "you need to format the disc drive E: before you can use it." When I choose the option to format the disk, iTunes opens and a new windows dialog box opens and offers to format the iPod, but stops shortly thereafter, with a new message reading "Windows was unable to complete the format." This happens when the iPod is in disk mode as well. iTunes does not recognize the iPod, either.
Does anyone have any idea what the problem is and what needs to be done to solve it?
Thanks for your time.

Thanks, Bilbo.
I ran the disk diagnostic two times and got these numbers:
1st time:
retracts: 114
reallocs: 0
pending sectors: 17
power-on hours: 72
starts/stops: 101
temp current: 26c
temp min: 18c
temp max: 54c
I attempted a restore again, which failed, then ran the diagnostic again:
retracts: 134
reallocs: 0
pending sectors: 17
power-on hours: 72
starts/stops: 103
temp current: 28c
temp min: 18c
temp max: 54c
The only thing of interest that changed seems to be the retracts, but according to the article you linked to, 17 pending sectors seems to point toward hard drive failure. Can you corroborate this?
Thanks again for your help.
-Aaron

Updating Ipod classic Version

I recently brought a new car radio which does not read my ipod classic but will read my ipod nano. The nano is a 1.3 version and the classic is 1.2. When i plug in my classic to itunes it says ther are no updates. How can i update my ipod without having to purchase a newer model???

What does your car radio require? Have you looked at thier website for specifications?
I own a Ford vehicle which has the SYNC system, and all of the iPod firmware versons are supported it seems just fine.
Again the firmware is based on the model, and if iTunes is saying that it is the latest version then it should be fine... However, the communication interface is about the same so I don't understand how your radio is rejecting it. The only difference between the two is the internal specifications (one memory and one disk drive based). Unless for some reason your car radio can not store the index of the classic based on the size of the songs and music... As I know it takes SYNC a good 15 minutes to index all of the songs on my classic before it works, and then of course since it's voice interactive it needs to build the voice index which takes another 10 minutes at times.
Also just as an FYI, I don't know if your system for any reason would have any restrictions but to ensure that SYNC can proprely index the items (i think more for the voice piece) they have a special software to review the iTunes library.
Hope this helps you a little, but I'd check with the radio manufacturer as buying a new classic might not solve a single thing...
Additionally if you have a iPod Video (5th Generation) then I think 1.3 was the last version supplied.

Unable to restore or update ipod classic software

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