Unable to restore or update ipod touch 2g, error (13)

hello all, i've tried to update and restore my ipod touch2gen but i keep getting error (13). i've tried restarting then uninstalling then reinstalling then restart again itunes but it just wont work. my itouch is in recovery mode now but im stuck there. i also have a iphone 3gs and im scared to even try to update due to this problem. i have a ipod nano 4gen. and it works fine with itunes as for restore and updates, why ???? i've tried so many times but no good results... PLEASE HELP ME !!!!!!!!

well it does work when i go to places where they can restore or update ipods and iphones but im tired of paying for it,i should'nt have to. i want it to work on my computer like it should. i dont have access to another computer so i have to resort to that. is there anything apple can tell me how to fix the problem on my computer? HELLO APPLE, I NEED YOUR ASSISTANCE !!! i'm just a user not a tech genius so i need help badly

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Could not restore 1st gen ipod touch unknown error occurred(2003)

could not restore 1st gen ipod touch unknown error occurred(2003)

Error 2000-2009 (2001, 2002, 2005, 2006, 2009, and so on)
If you experience this issue on a Mac, disconnect third-party devices, hubs, spare cables, displays, reset the SMC, and then try to restore. If you are using a Windows computer, remove all USB devices and spare cables other than your keyboard, mouse, and the device, restart the computer, and try to restore. If that does not resolve the issue, try the USB issue-resolution steps and articles listed for Error 1604 above. If the issue persists, it may be related to conflicting security software. If the errors persist on another computer and known-good USB cable, the device may need service.
Also, have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"?

Error (-1) Won't restore or update iPod Touch

I'm trying to restore or even update my Ipod touch 2nd gen and it goes all the way through untill it gets to the end and produces an error (-1). I have no idea how to fix it and would be extremely grateful if someone could help me out.
I haven't used my old ipod in a while and am trying to sync it to my new itunes on my new computer.

Try on another computer
Also see:
-1 error
-1 error too
If still problem means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

Unable to restore or update ipod classic software

Running into a couple of problems over the past couple of weeks
1:I can't sync any purchased albums or games to my ipod.Kept getting the error that
I wasn't authorized to play them on this computer.Prior to syncing I always make that authorization is successful.Was told to update or restore my ipod software but when i tried to unknown error 1417 appeared.to resolve this i followed the instructions of article ts1372
2:Now when i try to restore or update my ipod software i get the unknown error 1436
can someone please help me.I'm at my wits end trying to sort this out.Can't find any info on unknown error 1436

forgot to mention I'm using the latest version of itunes (7.7.1)

Unable to restore or update ipod

I just installed iTunes 7. When I connected my 60GB, video, ipod, I was prompted to update the 1.1 version software. When I clicked update I received the following error message: "The iPod could not be updated. An unknown error occurred. 1417" When I attempted to restore the iPod, I got this error message, "The ipod could not be restored. An unknown error occurred. 1428". I have restarted my PC and reset my ipod. What next?

Daniel_Hoz
Posts: 11
Registered: Dec 29, 2004
New! Re: Arrrrrgh! Error 1413! Can't Update ipod!
Posted: Sep 17, 2006 3:43 PM in response to: CinUSA Reply Email
I am going to help you guys and try and solve it... I got error 1417, The iPod "Dan's iPod" could not be updated. An uknown error has occurred (1417). Here's what I would try for you guys because I had about the same problem.
http://forums.whirlpool.net.au/forum-replies-archive.cfm/591001.html
1)Plug in your iPod and wait for iTunes to tell you an update for it is available
2)Click the Install button on that dialog and keep an eye on your iPod
3)When your iPod screen switches from the flashing "Do Not Disconnect" message to the Main Menu screen, unplug the iPod, wait a couple SECONDS, plug the iPod back in
4)You should notice some slow-down in the progress meter and a new dialog box should come up and tell you your iPod is being updated and to not disconnect it until the update finishes
5)That's it. Wait for the update to finish and iTunes will re-recognize it and show its new up-to-date status.
This man was my god when i got it to work.

Unable to restore or update ipod nano (1st gen)

hello, I just upgraded to itunes 7 and it told me there is an update to 1.2 for the ipod. I cannot get it to update. as soon as I click update, the "do not disconnect" message disappears from the ipod and eventually it goes to sleep. The computer says "updating ipod." I have left it on all night with no change.
Things I have tried:
-the 5 R's (restore ipod didn't work, does the exact same thing as when I try to udate it.)
-changing the drive letter for the ipod.
-removing itunes completely for a fresh reinstall.
Can anyone help?

I have a similar problem and can't figure out how to
post a new topic =(
When I first got my iPod, I put a whole bunch of
songs on it (not nearly enough to fill it though).
Then I let my (now ex) boyfriend use it while he
worked out, and his friend attempted to add more
songs to it.. which deleted all my songs and replaced
them with his. Now I have it back and can't figure
out how to put my songs back on it. I don't really
want to delete all the songs he put on it, I just
want to put mine back on but I can't figure out how.
Please help, anyone?
hehe the only thing that is similar is that you have a problem too.
If you go into the options in itunes you can tell it to manually sync your ipod (do this before you plug your ipod in!) Then you can simply drag the songs from your library to your ipod to add them to what is already in your ipod.
Now to update the problem I posted about: I formatted the ipod from disk manager in winXP and now when I try to restore the ipod, itunes disconnects the ipod, reconnects it, and then does nothing but display a window that it is restoring the ipod. I don't get anything on the screen of my ipod except "Do not disconnect". I am going to try leaving it on all night.
The only thing different from what was happening before is that now it is reconnecting the ipod to windows after it disconnects it. From reading the instructions, however, I think I should be seeing a progress bar on my ipod.

Cannot update ipod touch? error -1

I have had this ipod touch for several years but didnt use it. My sister had it up and running but used her computer and now I cannot update my ipod it comes as cannot restore my ipod unknown error -1? I am wondering if there is anything that I can do?
Thanks

Try on another computer
Also see:
iOS: If you can't back up or restore from a backup in iTunes
Then see:
-1 error
-1 error too
If still problem that means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT201263 I am unable to download the restore file for ipod touch due to slow internet connection. is there any other source to download the file to my windows7 computer?

I am unable to download the restore file for ipod touch due to slow internet connection. is there any other source to download the file to my windows7 computer?

Try this link or this place
After the download, hold down the Shift key when you click Update in iTunes, and you'll be prompted to locate the downloaded firmware file.

Just updated ipod touch to ios6 ipod crashed and won't restore

just updated ipod touch to ios 6. ipod crashed and won't restore just flashing screen black to white help

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

TS3694 iPod touch gets error -1303 when attempting to restore after update (W7)

iPod touch gets error -1303 when attempting to restore after update (W7). This error is not shown anywhere in the specific list. Have done all recommended recovery methods (reboot, update iTunes, restart iPod) to no avail. What is next?

Usually the 1303 error is in regards to a corrupted or missing backup of your iPod Touch. Try removing or moving the backups to another location and then try to restore your iPod once again.
See this article for information on where backups are stored.
iTunes: About iOS backups
B-rock

I was halfway thru updating ipod touch software, got error 1602

I was halfway thru updating ipod touch software, i walked away from computer and when i came back there was an error "1602" and a picture on my ipod (requesting to connect to itunes?) but WILL NOT WORK AT ALL!
What's going on? Seems like a lot of people are having similar problems all at the same time.

From the article cited at the end of my post:
Error 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1603: If you receive this error and the iOS device is not automatically placed into recovery mode, it may be necessary to do so manually. Refer to iPhone and iPod touch: Unable to restore for steps on placing iPhone into forced recovery mode. Also, remove the IPSW and attempt to restore again. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the USB 30-pin dock-connector cable. If the issue persists on a known-good computer, the device may need service.
http://support.apple.com/kb/TS1275

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

Updating ipod touch to os5.1 got an error message "cannot connect the ipod touch because the pairing record is missing"   don't know what this means or how to fix but am stuck, only option is to answer ok and close the error box. Any ideas?

#1
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable.
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
#1.1 n/a because the errror message overrides it
#2 see #1
#3 iOS: Device not recognized in iTunes for Mac OS X
But could be caused by #1
#4 Covered by previous ones
#5 Obvious jpegs are photos and thus will not sync as videos. Also see:
iTunes: May be unable to transfer videos to iPhone, iPad, or iPod
iTunes: Frequently asked questions about viewing and syncing videos
#6 iOS: If you can't back up or restore from a backup in iTunes
First #7 See #6
Second #7 You have so many other problems resolve those first
#8 Resolve other problems first

HT4759 HOW TO RESTORE MY DISABLED IPOD TOUCH?

I NEED HELP RESTORING MY DISABLED IPOD TOUCH?

Connect the iPod to its syncing computer and restore via iTunes. If iTunes asks for the passcode and you can't enter the passcode, place the iPod in recovery mode and then restore. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
For more info see:
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

TS3992 I am unable to back up my ipod touch, I try and do it manually and it sits "Backing Up........." for a very long time, I have had it running all day and still going????? I am on the 5GB free plan, I have availabe 2.3GB

I am unable to back up my ipod touch, I try and do it manually and it sits on "Backing Up.........", it has been sitting on this all day. I am on the free 5GB plan, availabe storage is 2.3GB, any suggestions

Hello mig04,
While looking into the issue you are experiencing I came across some helpful information. In an article called iCloud: Troubleshooting creating backups found here: http://support.apple.com/kb/TS3992 there are a number of steps to help get your issue resolved.
General troubleshooting
General information
iCloud Backup requires a Wi-Fi connection to the Internet.
Automatic backups occur when you've plugged in your iOS device, locked the screen, and have connected it to Wi-Fi.
You can manually start a backup by tapping Back Up Now in Settings > iCloud > Storage & Backup (requires a Wi-Fi connection to the Internet).
iCloud Backup will provide helpful information and status messages related to backups at the bottom ofSettings > iCloud > Storage & Backup.
If automatic backups don't work as expected, test to see what happens when you start a manual backup by tapping Back Up Now at the bottom of the Storage & Backup screen.
Backups and restores both take time, especially if you have a lot of data or a slow connection. Depending on the size of your data and the speed of your network, you may need to give more time than you expected to a backup or restore.
Make sure you have at least 50 MB of free space available on your iOS device before you back up. If you have no space available on your device, iCloud Backup can fail in some cases. You can verify how much free space you have available on your iOS device in Settings > General > About.
Cheers,
Sterling

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

When trying to do a recover and update an old iPod touch, "unknown error" occurs and nothing happens. I have followed all the trouble shooting suggestions but nothing works. Ideas?

Hi msclaude,
Welcome to the Support Communities! I'm not sure from your post what steps you have tried, but it sounds like you may need to use recovery mode to address the issue with your unresponsive iPod touch.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
If you can't update or restore your iPhone, iPad, or iPod touch
You can put your iOS device into recovery mode, then restore it using iTunes.
Use recovery mode
You might need to use recovery mode to restore your device in these cases:
iTunes doesn't recognize your device or says it's in recovery mode.
You see the Apple logo onscreen for several minutes with no progress bar.
You see the Connect to iTunes screen.
Learn what to do if you see the progress bar onscreen for several minutes.
To put your device into recovery mode, follow these steps:
Turn off your device and leave it off.
Plug in your device's USB cable to a computer with iTunes.
Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again.
When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.
Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.Get more help
Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.
If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.
I hope this information helps ....
- Judy

Unable to restore or update ipod touch 2g, error (13)

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