Unable to Restore - Unknown Error occurred (6)

I tried to update my ITunes to the most recent update. It has wiped out my ipod completely. I followed all of the suggestions that are in the troubleshooting section. I uninstalled/reinstalled ITunes. It gets all the way to act like it is going to start syncing and I get the message IPOD could not restore A unknown error occured (6). The screen will only show the little Apple logo and the connect to USB port Logo. I see that others are having this issue, but no one has posted a solution. Does anyone have any ideas? I would really appreciate it. I hate living without my IPOD!!

I've only used this Itouch for less than a day and it's gone down with this. I have tired all the suggestions from both articles. I've tired it on 2 different PCs and 2 different laptops, with still no joy! Any more ideas please? At the moment it's an expensive paperweight, however a good looking one!
Cheers
Dave

Similar Messages

  • HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour

    Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004).  Please help me out. My ipod is locked for one hour now.

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

  • TS1372 a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)

    a message comes up when i plug in my iPod shuffle (version 1.0.2) and when i click to restore and update message comes up saying iPod could not be restored unknown error occurred (1430)

    The linked article
    http://support.apple.com/kb/TS1372
    has some suggestions.  Did you try doing those things?

  • TS3694 iphone cannot restore unknown error occured 1015. anyone help please?

    trying to restore my brothers iphone 3 however it comes up with cannot restore unknown error occured 1015. can anyone help

    mazunzo tembo wrote:
    "the iphone could not be restored, an unknown error occured(1015).
    Unauthorized modification of iOS  >  http://support.apple.com/kb/HT3743
    ERROR 1015...
    This Error Code is indicative of the Device being jailbroken / Hacked...
    Sorry... But...
    The discussion of Jailbroken Devices is against the Terms of Use of this Forum.
    You will need to look elsewhere.

  • Unable to Sync unknown error occured 13019

    Anyone know what this error means and how to fix it? I just started getting it and it won't let me sync songs to my 6th gen nano. Unable to Sync unknown error occured 13019.

    Perhaps try the following document:
    iTunes: Error 13019 during sync

  • HT201364 I'm trying to restore my iPhone 5 and its gone into recovery mode and won't go out I've gone on to iTunes it says that its in recovery mode and to restore it after about 10 seconds it come up with could not restore unknown error occurred (9) i wo

    im trying to restore my iPhone 5 and its gone into recovery mode and won't go out I've gone on to iTunes it says that its in recovery mode and to restore it after about 10 seconds it come up with could not restore unknown error occurred (9) i wonder if you could help

    you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    If that does not work, take in for service
    Genius reservation http://www.apple.com/retail/geniusbar/

  • Iphone cannor be restored. unknown error occured (1654)

    Have I just lost all my data? ..after syncing to 5.1 (from 4.3)
    Can anyone please help?

    So Finally I have the solution!!!
    After my phone said "unknown error occured (1645)"
    Some experts said I destroyed the baseband.. but it was not exactly the case...
    my phone - after installation process finished to ios 5.1 said thet the restore file was either damaged or the phone is not compatible
    but do not get scared - it seems pretty normal
    on the phone, chose "set up as a new Phone"
    follow the instruction on the creen, sign in with your apple ID, create iCloud, connect to WiFi (this may not be the  correct cronological order, but you will know what I mean) create and do everything it says, and at the end, you will get the half of the job done...
    At this point, I had all my accounts back on the phone, text messages, all the contacts in the list, my recent calls' list etc.. everything but my apps. But since I created a back up of the old phone and also I synced the apps, I had all my apps in my iTunes
    So, simply I had to choose the apps I wanted to have back on the phone, and synced them
    so it was dome!
    Everything is back to normal
    FYI
    Some collected background information for those who need to understand the reasons - or get some clue...
    Changing so much - ios 4.3 to ios 5.1 means a very steep gradient for the phone, so there is no way of restoring the phone if ios 5.1 got installed, but it is not the end of the story, as luckily I LOST nearly NO DATA, whatsoever... (only music - as I had not stored my mp3s on my PC - but I can put them back any time)
    Since this ios update changed the baseband of the phone it refused to get the old back, that was the reason why I could not restore back up, when I thought something went wrong.
    Thanks for the helping words anyway
    (read previous posts to make sure you had backup, software upgrade etc...)

  • Unable to restore - Unknown error (9)

    HELP
    Updated (tried to) iphone to 1.2.2 - whichever just came out - and it seems to have killed it. When I connect the iphone it detects it, but asks to restore it. When I click restore, it tries, but then I get a message that unknown error occurred (9). No idea what that means.
    The iphone simply has a picture of the itunes icon, a picture of a cable and an arrow pointing to the itunes icon. Anything I can do - or do I own a paperweight?

    I think I actually got it restored now... and now, each time I am able to sync about 3-5 songs before I get the beachball and the whole thing 'times out'.
    You are VERY correct about my desire for a new iMac. Too bad I just bought my first house, or I might be able to actually afford one! I have enough excuses... now I need cash.
    Firewire to USB. I will see what I can find... it doesn't seem very likely, but you never know! Thanks for the help. I will report back if I find anything. I know there are a lot of people affected by this issue.
    What is kind of ironic is that if I would have bought a PC in this time frame, it would have definitely had USB 2.0. You know? Dang.

  • HT4972 What is "Unable to restore unknown error Restore error code 11?

    Trying to update an iphone 3gs from ios 4.1 to 5.1.  Received the above error cdoe 11 to an unknown error, unable to restore.  How can we fix that?

    I think I actually got it restored now... and now, each time I am able to sync about 3-5 songs before I get the beachball and the whole thing 'times out'.
    You are VERY correct about my desire for a new iMac. Too bad I just bought my first house, or I might be able to actually afford one! I have enough excuses... now I need cash.
    Firewire to USB. I will see what I can find... it doesn't seem very likely, but you never know! Thanks for the help. I will report back if I find anything. I know there are a lot of people affected by this issue.
    What is kind of ironic is that if I would have bought a PC in this time frame, it would have definitely had USB 2.0. You know? Dang.

  • My phone will not come on,when i try to restore the phone it says the iphone could not be restored unknown error occured 21 someone please help!!

    can some one help me with this ? i tried to do hard reset no luck, when i try to restore the iphone it says unknown error 21

    Yeah i getting the same error on my iphone3gs. Ive tried eveything i think if you find something out PLEASE let me know. Im going to send mine in though bc i cant take going with out a phone anymore. GOOD LUCK!!!!!

  • TS3694 when ive done the whole restore thing on itunes nothing happens it says error 1015 unable to restore unknown error ! can any 1 help me is my phone broke??

    my phone wont get past the apple icon, when i connect it to itunes and do the whole recovery restore thing nothing happens. i hasve tried several times and itunes just pops up and says error 1015 unable to restoire device unkniwn error, can anybody help me please or is my phone broke??

    Your phone was jailbroken. You can not get help here.

  • How to solve Unable to restore Unknown Error (47)?

    I'm at my wit's end now. Happened after upgrade to iOS 4.2.1. Initially I couldn't complete my restore,and the bar froze. Then after leaving it overnight, and I saw that it was still frozen there, I disconnected the phone. For hours I've been trying to restore my iphone but all I keep getting now is an error 47. Tried restoring from another computer, removing itunes, installing the latest version, but still nothing.
    Please help. Thanks..

    This is most likely a hardware failure, most likely the dock connector, though it could be a problem caused by an attempt to hack or jailbreak it.  You can try the suggestions here: http://support.apple.com/kb/TS3694#error28

  • Unable to restore: unknown error 11

    I am trying to restore my iPhone 4 to factory settings and it is coming up with this error.
    Does anyone have any idea what this error is concerning?
    Best, Ern.
    iOS 4.3.3 btw

    I think I actually got it restored now... and now, each time I am able to sync about 3-5 songs before I get the beachball and the whole thing 'times out'.
    You are VERY correct about my desire for a new iMac. Too bad I just bought my first house, or I might be able to actually afford one! I have enough excuses... now I need cash.
    Firewire to USB. I will see what I can find... it doesn't seem very likely, but you never know! Thanks for the help. I will report back if I find anything. I know there are a lot of people affected by this issue.
    What is kind of ironic is that if I would have bought a PC in this time frame, it would have definitely had USB 2.0. You know? Dang.

  • HT201210 could not restore unknown error occurred (11)

    what's the problem?

    When I search for the error code, everything leads to articles about the device being jailbroken, which would mean Apple doesn't support that device anymore. Can anyone confirm this?

  • Iphone 3gs had screen with itunes and usb cable. tried to do a restore, said it cannot be restored, unknown error occured: error code 1013. I've tried several times, no luck.

    I read on several sites where you go to windows/system32/drivers/etc/hosts and delete gs_apple.com or something like that. I went there, there is no such file or anything with apple in it.
    Any suggestions?

    Click 1013 on that page  --->  iOS: Resolving update and restore alert messages

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