Unable to restore/update iPhone. Error 14
I was about to update my iPhone today when iTunes gave me an error and now I'm stuck in an endless loop with a non-working phone. The update failed and iTunes prompted me to restore the phone. I went ahead with it and after about 5 minutes i receive an error saying that the restore failed (error 14). When I click ok iTunes gives me a message saying that my phone is in recovery mode and needs to be restored. When I go to restore it the same thing happens! As of right now my iPhone is a very expensive paperweight. Can someone give me some tips on how to get this thing working again?
Apple's troubleshooting guide for this problem: http://support.apple.com/kb/TS1275
As a first step, make sure you are connecting to a USB port directly on the computer, not to a hub, and to a port on the back of the computer if you have ports on both back and front. From that tip, specifically for error 14:
Error 13 and 14: These errors are typically resolved by performing one of more of the steps listed below:
1. Perform USB isolation troubleshooting, including a different USB port directly on the computer.
2. Put a (powered) USB 2.0 hub between the device and the computer.
3. Try a different USB 30-pin dock connector cable.
4. Eliminate third-party security software conflicts by following iTunes for Windows: Troubleshooting security software.
5. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. If your default packet size is set incorrectly it can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.
6. Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
7. Try to restore from another known-good computer and network.
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There is no such thing as an iPhone 's3'. There is a 3G which can only be updated to iOS 4.2.1 and a 3GS which can be updated to iOS 6.1.3.
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<Email Edited By Host>You've tried what was in the page that you posted from ?
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service -
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See Here...
Unable to Update or Restore
http://support.apple.com/kb/HT1808 -
Hi Guys i have come accross a situation that i am not able to update the iphone from 3.0 to 3.1 get error unable to restore the Iphone tried to restore under the recovery mode dose not help all the time it comes up with freeking unknown error 3014.
if u have any kind of recon mail me at [email protected]Hi,
This article: http://support.apple.com/kb/TS1275 provides general tips that will resolve most update and restore issues.
Also, this thread: http://discussions.apple.com/thread.jspa?threadID=2104432 discusses that specific message and provides a work around.
-Jason -
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Are you trying to update over the air or via itunes?
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Can anyone please help me!
Arjen RonhaarHey Arjen Ronhaar,
Thanks for the question. I understand you are experiencing issues updating your iPhone to iOS 7. If you have not already done so, you may want to restart or reset the iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the above steps do not resolve the issue, you'll want to restore your iPhone in recovery mode with iTunes:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks,
Matt M.
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