Unable to resume rented movies after pause

When I pause a downloaded movie rental I cannot resume the playback (after a minute pause or so). The video freezes on the frame where I paused it and the audio plays for about 5 seconds and then iTunes freezes. I restarted the system but I still cannot restart the movie. The rental period is still valid for 1 day and 21 hours. This happens consistently with any rented movie I'm trying to play on iTunes 9.0.1.8. I don't have any purchased movies to check if this is specific to rentals. It didn't happen with my previous version of iTunes (8.??). I have to purchase and download the movie again to watch the rest of it. Any ideas on how to fix this? Is this a reported bug?

I had the same problem. Rented 3 movies which I will have to see on my pc! When researching came across this article. http://arstechnica.com/journals/apple.ars/2008/01/30/5g-ipod-movie-rental-limita tion-could-be-due-to-drm-sarbox

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Unable to download rented movies after the dec upgrade, have a second atv that work fine that was not upgraded. Anyone else?

Please help

Hi Greg,
This issue should be resolved now.
We apologize for the inconvenience this may have caused you.
We fixed the issue as quickly as we could an greatly appreciate your reporting it to us.
Thanks again and so sorry for the trouble this may have caused you.
Karen

HT4859 I am unable to recover a rented movie after changing one iPad for another. Music and books were easily restored

I am unable to restore a rented movie after Changing out my iPad for a new one. All music and books were restored easily

PS - have found other posts indicating that clips smaller than 2s or sometimes 5s, or "short files" can cause this. Modern style editing often uses short takes ! Good grief I cannot believe Apple. Well I deleted a half a dozen short sections and can export, but now of course the video is a ruined piiece of junk and I need to re-do the whole thing, the sound etc. which is basically taking as much time as the original. And each time I re-do it I risk again this lovely error -50 and again trying to figure out what thing bugs it via trial and error instead of a REASONABLE ERROR MESSAGE POINTING TO THE CLIP IT CAN'T PROCESS. What a mess. I HATE this iMovie application - full of BUGS BUGS BUGS which Apple will not fix obviously, since I had this product for a few years and see just hundreds of hits on Google about this error with disappointed users. Such junk I cannot believe I paid money for it and Apple does not support it with fixes !!!
If anyone knows of a GOOD reasonably priced video editing program NOT from APPLE I am still looking for suggestions. I want to do more video in future, but obviously NOT with iMovie !!!

I am trying to download video that i purchased from itunes, but everytime i want to resume the process after pausing it, it automatically start the whole downloading process again, how can i eliminate this problem?

i am trying to download video that i purchased from itunes, but everytime i want to resume the process after pausing it, it automatically start the whole downloading process again, how can i eliminate this problem?

They don't normally appear in the download screen ... until I attempt to download another movie. Then they just start appearing. If you click edit - a normal movie download has a circle that appears on the left hand side that allows you to select and delete ... these movies don't have that option so you need to find the movie in you list (under movies) and select the download cloud symbol again to stop it downloading ...you may need to do this a number of times before it stops for a while ... or until you try to download a movie then it starts all over again.
i have logged out of my itunes account. restarted the iPad, removed all movies, restarted the iPad, logged back into my iTunes account and restarted my iPad .... but as soon as I tried to download a single movies ... the other movies started appearing in the downloads again.

Why does my VOD movie, after pause timeout, never Resume Play but always starts over?

Two years, if I have to go to the bathroom and pause, I've been experiencing the issue that my VOD movie NEVER! resumes. It always starts over.
Any fixes Verizon?
Can't pause your 16 bucks a month HD DVR for VOD or Resume Play after pause timeout. How is there even a pause timeout?
I know this is a flame but I'm tired of the **bleep** and if anyone has a fix I'd love to hear it.

Oops, Brian - I accidentally clicked the "this solved my question" button. No offense, but it didn't - not yet.
By "reset," mean it played for literally a few seconds, then dumped out of the movie and went back to the selection screen (in Netflix, this would be the screen with the movie description and Play button; in just the AppleTV interface, that would refer to the movie list with the chosen film highlighted, ready to hit SELECT to start it).
Sometimes, if I selected again (or hit Play), the movie would return where it left off (or within a few seconds to a few minutes of the scene). But other times, it would just jump back to the start of the movie, regardless of where I'd been when it dumped back to the menu.
Tonight, I tried something else, just to see if my wireless router is to blame: I patched a CAT-5 cable directly to the AppleTV from the router (same one that's doing the WiFi routing; it has four ethernet ports on the back). Netflix played flawlessly. HD all the way, no downressing to SD (or worse), no audio dropouts, no returns-to-menu. Since I don't have a long enough CAT-5 to reach the iMac, I have no easy way to test whether that would solve the iTunes Home Sharing issues I've been having. But just getting clean playback from Netflix tells me the wireless router is suspect here.
The hunt for answers continues.

HT1390 Unable to watched rented movie on ATV2

Last night we wanted to watch a movie on our ATV2 so on my Mac I went into iTunes and rented a HD movie. I let the download start and went off to prepare dinner. When I came back to my Mac a hour later there was an error message on the screen saying there was an error connecting to the store so I reinitiated the download. A few minutes later I got a message saying that the movie was ready for viewing, would i like to watch it now or later. I selected later and left it to continue the download.
In the end we did not end up watching the movie last night, but now I want to watch it. On my ATV2 I went into my library. The Rentals option appeared in the menu and, for some reason, the movie I rented is in the list of rentals twice. When I selected either of the movies to watch I got an error saying that the movie is currently being watched on another device and to stop it running on that device before trying again.
The movie was not being watched anywhere else. How do I tell iTunes this? Why won't it let me watch the movie on the ATV2 if I purchased on my Mac?
I tried rebooting both the ATV2 and Mac. I then deleted both copies of rental from iTunes. One of them I had issues deleting from trash, saying it was being used. I then restarted downloading the rental again and again said I would watch later when prompted. Now the Rentals option does not even appear on my ATV2 when I go to my library on my computer.
I could not find anywhere in the support material if it was actually possible to rent a movie from iTunes on Mac and then view on ATV2. Should it be possible? I did find a support note that said that any movie rented from an ATV2 could only be viewed on that device.
Any clues to fix this problem. I tried calling Apple support but they don't work weekends.

Further investigation revealed that I was unable to watch the movie anywhere. I kept getting iTunes Error 42110 when it tried to authenticate.
After searching through iTunes support material I found the solution, which was to remove the 'SC Info' folder from /Users/Shared. After I deleted this folder everything started working again.

I've lost rented movies after syncing

I synced my iPad to my iMac and lost the rented movies I've not viewed yet - any idea on how to reload from iTunes?

This has just happened to me too. I rented one movie and bought another. (Ihaven't watched the one I rented yet) They both seems to have disappeared after I synched my Ipad with my macbook. Anyone got any advice on how to restore these movies? Also they don't show up in purchased. Any ideas?

Unable to find rented movies from itunes

Once I download the rented movie, I am unable to find it on my mac book pro. The library only lists TV shows, podcasts, music. My purchased TV shows are listed, but where do I find my rented movies? Thanks!

Unfortunately, rental movies do not appear in Front Row. I believe this is because of the inability of Front Row to alert you (and have you click "okay") to the rental agreement requirements. It may also be because Front Row does not give iTunes feedback about when you started playing the movie and/or when you're done. If you would like to see rental movies in iTunes, as do quite a few people who post in this forum, I would suggest you send Apple some Mac OS X feedback (since there's no form specifically for Front Row):
http://www.apple.com/feedback/macosx.html
-Doug

Download error : unable to download rented movie

Help me please, I already frustrated because this problem. When I rented movies from iTunes in my iPhone 4, i cannot download that with the message : download error, unable to download movies, "real steel" could not be downloade at this time. I already try to another network but it still like that, and I also try to rent another movie but I still get the same problem. My available storage is double than the movie size. So what must I do, any suggestion for me? Thanks for the advice anyway.

Hello DS200,
I would be concerned if I were repeatedly getting this error with a specific download. I found an article with steps you can take to report an issue with this movie rental:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.

Unable to download rented movie. What do I do

I cannot downloaded rented movie. Unable to download

Same thing happened to me ipad. Please someone fix it Apple.

HT204370 I was unable to locate my movies after i downloaded them. what do i do to locate my movies?

I wasnt able to access my movies after I have downloaded them. what do i do?

My first advice is "Back up the device, then have it replaced." Second item of advice, "Don't forget your passcode."
One of the purposes of the lock button is to recover from certain software failures. Without the lock button, such a recovery is nearly impossible. My advice would have served you best when the malfuction first developed, not after you forgot your passcode.

I'm unable to transfer rented movies to my device

In the online instructions, it says in iTunes, to select the device connected, go to Movies tab in the device dialog, then the rented movie should appear there with a 'Move' option.
I have the latest version of iTunes and an iPad 3. When my iPad is connected to iTunes, if I follow the directions provided online, no rented movies appear, and therefore, no 'Move' option appears either.
Has the process changed for transferring rented movies from a computer (Windows) to an HD movie compatible device (iPad 3)?
I appreciate any help!

Geesh - all this information and no one has any clue to this? Not even someone from Apple?
Can someone at least point me in the right direction?

Playing a rented movie after closing down itunes, how do i get to finish watching the movie?

if someone can let me know that would be great. i cannot find how to play the movie i rented after closing itunes. Thanks

The monitor is in extended desktop mode. That's a logical extension of the desktop located to the right. Drag iTunes off the right side of your MBair monitor and it will appear on the TV.
Edit: These settings are in System Preferences > Displays > arrangement tab. You can also mirror your monitor there as well.

Can't finish watching iTunes rental movie after pausing - can't restart movie via Settings - iTunes Store - Check for Rentals?

I rented a movie from itunes using Apple tv. Half way through, I paused it and then accidentally hit menu instead of play. i was directed to settings - iTunes store- check for rentals and now its just spinning and i can't watch the rest of the movie.

Backing out of the movie can cause it to be flushed from the system as it is not stored. There seems to be a bug with the check for rentals function, try logging out and back into your account.

Unable to download rented movie

I just rented a movie from iTunes store and it will not download after 30 MB. It gives the message - "Unknown error occurred (-50)". I don't have any network connection issues since I am posting from same machine.
Please advise.
Thanks

Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting

Unable to resume rented movies after pause

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