Unable to retrieve catalog (3332)

I was trying to download the app on a lg voyager...which is b/u assist capable...but I receive an error 'unable to retrieve catalog (3332).  Does this mean I need to take it into a Verizon store to flash? 

sh2009 wrote:
I was trying to download the app on a lg voyager...which is b/u assist capable...but I receive an error 'unable to retrieve catalog (3332).  Does this mean I need to take it into a Verizon store to flash? 
Did you just recently reactivate the Voyager after some time of inactivation for that particular phone?  Here is some information on the 3332 error, and you may just be out of luck for getting it fixed   There are several threads about this issue.
http://community.vzw.com/t5/Cell-Phone-General-Devices/Unable-to-download-Backup-Assistant-Error-333...
http://community.vzw.com/t5/Cell-Phone-General-Devices/Voyager-not-working-after-not-being-used/td-p...
They key issue is this: (via MikeS - Verizon Employee)
I understand your issue exactly Robin, and I can provide some insight to your issue as I have dealt with it multiple times in the past. Basically during the period of early fall to 3/25/2011, we notified customers that had BREW (older handsets) phones that they needed to access the Get It Now or Media Center catalog before 3/25/2011. 03/25/2011 was the last day to access the catalog to receive a certificate update. If the Media Center was not accessed during this time, the phone was inactive, or the phone had data blocks on the line, it did not receive the certificate update, and will not be able to access the catalog any longer. We tried to be as proactive as possible during this timeframe alerting customers via bill inserts and text alerts (which would not help you if the phone was deactivated). All other portions of the phone will continue to work normally. You can make and receive calls, text message, picture message, go onto the web, and use all other aspects of the phone. The only thing that will no longer work will be the Media Center/Get It Now catalog on the phone.
Unfortunately, having the phone flashed with new software will not fix the issue. Once the certificate update period has passed, it will not become available again. In order to access the Media Center again, you would need to take a look at getting into a more recent phone.
This did not affect all of the older phones. Most customers did get the certificate update just fine and can access the Media Center/Get It Now catalog just fine. It is only those who did not receive a certificate update that will run into this. You can tell if you are affected by this by going into menu>settings & tools> and clicking on "My Account" or "My Verizon." If this loads, but Media Center/ Get It Now catalog will not, you are missing your certificate update and will unfortunately not be able to get it to work on this phone again.
I know I threw a lot of information out at you, but I hope this answers your question.

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       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass4f.<InvokeActionMethodFilterAsynchronously>b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass37.<BeginInvokeActionMethodWithFilters>b__36(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<>c__DisplayClass2a.<BeginInvokeAction>b__20()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)]]></StackTrace>
      <HttpContext>
        <User IsAuthenticated="true" Name="USWIRED\Administrator" />
        <Request>
          <RawUrl>/SystemCenterAdmin/GetAutomationResourceProvider</RawUrl>
          <UserHostAddress>fe80::c179:19c8:c5f2:7309%12</UserHostAddress>
          <Headers>
            <Header Key="Cache-Control" Value="no-cache" />
            <Header Key="Connection" Value="Keep-Alive" />
            <Header Key="Content-Length" Value="2" />
            <Header Key="Content-Type" Value="application/json" />
            <Header Key="Accept" Value="application/json, text/javascript, */*; q=0.01" />
            <Header Key="Accept-Encoding" Value="gzip, deflate" />
            <Header Key="Accept-Language" Value="en-US" />
            <Header Key="Host" Value="usw-azure-01.uswired.com:30091" />
            <Header Key="Referer" Value="https://usw-azure-01.uswired.com:30091/" />
            <Header Key="User-Agent" Value="Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko" />
            <Header Key="x-ms-client-session-id" Value="c343c29d-20b1-412b-be94-879409205700" />
            <Header Key="x-ms-client-antiforgery-id" Value="0crwi2qNk20bMr6C04/vKd4L28WG1nd8JKBdOlCCp+xlph40YeL2oTdmeiTkPmE272S2dqmGQMNo+FElKkG2MdR0Xhq41RU/t8PrFjcG0Vgx4a8dgZLbfKVURo9n84F1XWtJOkTTUK/OeNVWBrK1+w=="
    />
            <Header Key="x-ms-client-request-id" Value="dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z" />
            <Header Key="X-Requested-With" Value="XMLHttpRequest" />
            <Header Key="DNT" Value="1" />
            <Cookies>
              <Cookie Name="AdminSiteFedAuth" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (2000 characters)" />
              <Cookie Name="AdminSiteFedAuth1" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (424 characters)" />
              <Cookie Name="__RequestVerificationToken_Admin" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (128 characters)" />
            </Cookies>
          </Headers>
        </Request>
      </HttpContext>
    </Exception>, operationName:SystemCenterAdmin.GetAutomationResourceProvider, version:, accept language:en-US, subscription Id:, client request Id:dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z, principal Id:USWIRED\Administrator, page request
    Id:c343c29d-20b1-412b-be94-879409205700, server request id:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-WindowsAzurePack-MgmtSvc-AdminSite" Guid="{5E78D550-1384-5A96-C12A-CB6DA7BC6365}" />
        <EventID>12</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>65522</Task>
        <Opcode>0</Opcode>
        <Keywords>0x0</Keywords>
        <TimeCreated SystemTime="2014-06-19T22:27:55.971935000Z" />
        <EventRecordID>399</EventRecordID>
        <Correlation ActivityID="{FAA512AF-E0A9-4F2A-80EF-09F72D2F7918}" />
        <Execution ProcessID="3424" ThreadID="2308" />
        <Channel>Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational</Channel>
        <Computer>usw-azure-01.uswired.com</Computer>
        <Security UserID="S-1-5-82-4118156790-2181488624-806685255-2797011695-3958995103" />
      </System>
      <EventData>
        <Data Name="message">ManagementClientException: Resource not found.
    &lt;Exception&gt;
      &lt;Type&gt;ManagementClientException&lt;/Type&gt;
      &lt;Message&gt;Resource not found.&lt;/Message&gt;
      &lt;StackTrace&gt;&lt;![CDATA[
       at Microsoft.WindowsAzure.Server.Management.ManagementClientBase.&lt;ThrowIfResponseNotSuccessful&gt;d__2b.MoveNext()
       at Microsoft.WindowsAzure.Management.TaskSequencer.&lt;&gt;c__DisplayClass1e`1.&lt;RunSequenceAsync&gt;b__1d(Task previousTask)
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.&lt;GetResourceProviderAsync&gt;d__2e7.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at Microsoft.WindowsAzure.Server.SystemCenter.AdminExtension.Controllers.SystemCenterAdminController.&lt;GetAutomationResourceProvider&gt;d__2b6.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
       at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
       at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
       at lambda_method(Closure , Task )
       at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass3f.&lt;BeginInvokeAsynchronousActionMethod&gt;b__3e(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass37.&lt;&gt;c__DisplayClass39.&lt;BeginInvokeActionMethodWithFilters&gt;b__33()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass4f.&lt;InvokeActionMethodFilterAsynchronously&gt;b__49()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass37.&lt;BeginInvokeActionMethodWithFilters&gt;b__36(IAsyncResult asyncResult)
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass25.&lt;&gt;c__DisplayClass2a.&lt;BeginInvokeAction&gt;b__20()
       at System.Web.Mvc.Async.AsyncControllerActionInvoker.&lt;&gt;c__DisplayClass25.&lt;BeginInvokeAction&gt;b__22(IAsyncResult asyncResult)]]&gt;&lt;/StackTrace&gt;
      &lt;HttpContext&gt;
        &lt;User IsAuthenticated="true" Name="USWIRED\Administrator" /&gt;
        &lt;Request&gt;
          &lt;RawUrl&gt;/SystemCenterAdmin/GetAutomationResourceProvider&lt;/RawUrl&gt;
          &lt;UserHostAddress&gt;fe80::c179:19c8:c5f2:7309%12&lt;/UserHostAddress&gt;
          &lt;Headers&gt;
            &lt;Header Key="Cache-Control" Value="no-cache" /&gt;
            &lt;Header Key="Connection" Value="Keep-Alive" /&gt;
            &lt;Header Key="Content-Length" Value="2" /&gt;
            &lt;Header Key="Content-Type" Value="application/json" /&gt;
            &lt;Header Key="Accept" Value="application/json, text/javascript, */*; q=0.01" /&gt;
            &lt;Header Key="Accept-Encoding" Value="gzip, deflate" /&gt;
            &lt;Header Key="Accept-Language" Value="en-US" /&gt;
            &lt;Header Key="Host" Value="usw-azure-01.uswired.com:30091" /&gt;
            &lt;Header Key="Referer" Value="https://usw-azure-01.uswired.com:30091/" /&gt;
            &lt;Header Key="User-Agent" Value="Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko" /&gt;
            &lt;Header Key="x-ms-client-session-id" Value="c343c29d-20b1-412b-be94-879409205700" /&gt;
            &lt;Header Key="x-ms-client-antiforgery-id" Value="0crwi2qNk20bMr6C04/vKd4L28WG1nd8JKBdOlCCp+xlph40YeL2oTdmeiTkPmE272S2dqmGQMNo+FElKkG2MdR0Xhq41RU/t8PrFjcG0Vgx4a8dgZLbfKVURo9n84F1XWtJOkTTUK/OeNVWBrK1+w=="
    /&gt;
            &lt;Header Key="x-ms-client-request-id" Value="dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z" /&gt;
            &lt;Header Key="X-Requested-With" Value="XMLHttpRequest" /&gt;
            &lt;Header Key="DNT" Value="1" /&gt;
            &lt;Cookies&gt;
              &lt;Cookie Name="AdminSiteFedAuth" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (2000 characters)" /&gt;
              &lt;Cookie Name="AdminSiteFedAuth1" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (424 characters)" /&gt;
              &lt;Cookie Name="__RequestVerificationToken_Admin" Secure="false" Expires="0001-01-01T00:00:00Z" Domain="" Path="/" Value="Redacted (128 characters)" /&gt;
            &lt;/Cookies&gt;
          &lt;/Headers&gt;
        &lt;/Request&gt;
      &lt;/HttpContext&gt;
    &lt;/Exception&gt;</Data>
        <Data Name="requestId">
        </Data>
        <Data Name="subscriptionId">
        </Data>
        <Data Name="clientRequestId">dcc427c7-40fc-4fdd-9a70-7622969ff40d-2014-06-19 22:27:55Z</Data>
        <Data Name="principalId">USWIRED\Administrator</Data>
        <Data Name="version">
        </Data>
        <Data Name="pageRequestId">c343c29d-20b1-412b-be94-879409205700</Data>
        <Data Name="acceptLanguage">en-US</Data>
        <Data Name="operationName">SystemCenterAdmin.GetAutomationResourceProvider</Data>
      </EventData>
    </Event>
    Event ID 1046 is 
    Log Name:      Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational
    Source:        Microsoft-WindowsAzurePack-MgmtSvc-AdminSite
    Date:          6/19/2014 3:32:56 PM
    Event ID:      1046
    Task Category: (116)
    Level:         Error
    Keywords:      None
    User:          IIS APPPOOL\MgmtSvc-AdminSite
    Computer:      usw-azure-01.uswired.com
    Description:
    Could not connect to Resource Provider. Error: Resource not found.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-WindowsAzurePack-MgmtSvc-AdminSite" Guid="{5E78D550-1384-5A96-C12A-CB6DA7BC6365}" />
        <EventID>1046</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>116</Task>
        <Opcode>0</Opcode>
        <Keywords>0x0</Keywords>
        <TimeCreated SystemTime="2014-06-19T22:32:56.854137500Z" />
        <EventRecordID>413</EventRecordID>
        <Correlation ActivityID="{C20DBEAD-388F-4CF4-80FD-21C6419CC2F1}" />
        <Execution ProcessID="3424" ThreadID="2768" />
        <Channel>Microsoft-WindowsAzurePack-MgmtSvc-AdminSite/Operational</Channel>
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        <Security UserID="S-1-5-82-4118156790-2181488624-806685255-2797011695-3958995103" />
      </System>
      <EventData>
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      </EventData>
    </Event>
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