Unable to retrieve the list of Standard Reports

Hi,
User needs an aging report in PW90 paper but gets an error message when clicking on to the report tab once logged into SAP portal.
Error message:
Unable to retrieve the list of Standard Reports. Please call the Help Desk to report the problem. Error encountered while connecting to R/3. java.lang.NullPointerException.
I checked the java support in Internet explorer and deleted the cookies and temporary files but he kept having the same issue.
Please Help on this !!
Thanks in advance.

Hi,
Try to restart the portal server.
Regards,

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Unable to retrieve the list of Standard Reports

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