Unable to review apps ("to review this app, you must have purchased it from the Mac app store)

I've been having this problem since getting my iMac, about 6-8 months ago.
I can review apps for about 3-4 hours after buying them; sometimes for up to 12 hours.
Then it's as if I cross a magic, invisible, and powerfully frustrating barrier - whenever I try to review an app, I get a message saying 'to review this app, you must have purchased it from the Mac App Store.'
In many ways, the App Store is clearly aware that I HAVE purchased it from the Mac App Store. The button at the top of the screen - the one that would usually say 'purchase' - says 'installed.' I can DL updates. I can, for the first sprinkling of hours, provide (and edit) reviews. However, after this mysterious cutoff, the one thing I can't do is leave a review...
Mac App Store support have been well-intentioned, but utterly hopeless.
They started by suggesting I had an 'iTunes error -50', and that I delete / renew my network settings (http://support.apple.com/kb/TS1811). I didn't have an iTunes error -50, and the fix didn't work.
They then suggested that I change my iTunes ID so that it was associated with a new email account. OK, right. Done that. Still no joy.
They then suggested that I sign out with my iTunes ID, and then sign back in again. Something which I'd already tried repeatedly, with no joy. (I've also tried deauthorising and reauthorising my computer - again with no joy).
Any other thoughts greatly appreciated...

Try this....
In App Store, go to Purchases (top menu). Find the app you want to review, make sure it is marked Installed. Then click on the app from that window. Now try to write a review. This worked for me, but it could also be something I ate.

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