Unable to route requests to second stage in AE 2.0

I have 3 stages in AE. The first is to the POC, then it is sent to IA for approval, but for some reason they are unable to see them in the queue. Does anyone know the steps for setting up a stage and path in AE so that I can double check how I did it, or has anyone ran into a similar issue?

Are you using a BT Home Hub with the IP Phone attached. This holds onto the SIP port that iChat uses. There is no way to get the router to release this port.
I had to return it all to BT as unfit for purpose and switched to Eclipse!

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    >
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