Unable to run a report with chart

I have report rel.6 NT version installed on Windows 2000.Now I want to run my report with a chart.But after I finished the chart
wizard and try to run it,it gives me error.The error says that it is unable to create a PL/SQL Development Environment context.I also try it on Report Runtime
and it gives me error "REP-0074:Failure to run another product using SSL".Anybody out there can help me.Is it because of my operating system or ????

Charlie:
I think we might be dealing with a bug: I have the same problem. I'm stumpted as well. Let me know if you make any headway. I think it might be best to call Oracle tech support.
Paul

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    ======================================================================
    BODocumentProvider.java Created on 19/05/2008
    This software is the confidential and proprietary information of Tramada
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    package com.tramada.documents.businessobjects;
    import java.io.ByteArrayInputStream;
    import java.util.List;
    import java.util.Locale;
    import com.businessobjects.samples.pojo.POJOResultSetFactory;
    import com.crystaldecisions.sdk.framework.CrystalEnterprise;
    import com.crystaldecisions.sdk.framework.IEnterpriseSession;
    import com.crystaldecisions.sdk.occa.infostore.IInfoObject;
    import com.crystaldecisions.sdk.occa.infostore.IInfoObjects;
    import com.crystaldecisions.sdk.occa.infostore.IInfoStore;
    import com.crystaldecisions.sdk.occa.managedreports.IReportAppFactory;
    import com.crystaldecisions.sdk.occa.report.application.ISubreportClientDocument;
    import com.crystaldecisions.sdk.occa.report.application.ParameterFieldController;
    import com.crystaldecisions.sdk.occa.report.application.ReportClientDocument;
    import com.crystaldecisions.sdk.occa.report.application.SubreportController;
    import com.crystaldecisions.sdk.occa.report.data.Fields;
    import com.crystaldecisions.sdk.occa.report.data.IField;
    import com.crystaldecisions.sdk.occa.report.data.ITable;
    import com.crystaldecisions.sdk.occa.report.data.Tables;
    import com.crystaldecisions.sdk.occa.report.exportoptions.ReportExportFormat;
    import com.crystaldecisions.sdk.occa.report.lib.IStrings;
    import com.tramada.core.utils.SoftMap;
    import com.tramada.documents.DocumentDataProvider;
    import com.tramada.documents.DocumentDescriptor;
    import com.tramada.documents.DocumentFormat;
    import com.tramada.documents.DocumentProvider;
    import com.tramada.documents.SubDocumentDescriptor;
    import com.tramada.documents.businessobjects.model.Template;
    import com.tramada.documents.model.DocumentContent;
    import com.tramada.persistence.home.GenericHome;
    Business Objects specific Document Provider.
    public class BODocumentProvider implements DocumentProvider {
        private static final String BO_AUTH_TYPE = "secEnterprise";
        private boolean connect;
        private String userName;
        private String userPassword;
        private String boURL;
        private String documentsFolder;
        private GenericHome home;
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        private SoftMap<String, ReportClientDocument> cachedSources = new SoftMap<String, ReportClientDocument>();
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        // SETTERS & GETTERS
        public GenericHome getHome() {
            return home;
        public void setHome(GenericHome home) {
            this.home = home;
        public boolean getConnect() {
            return connect;
        public void setConnect(boolean connect) {
            this.connect = connect;
        public String getBoURL() {
            return boURL;
        public void setBoURL(String boURL) {
            this.boURL = boURL;
        public String getUserName() {
            return userName;
        public void setUserName(String userName) {
            this.userName = userName;
        public String getUserPassword() {
            return userPassword;
        public void setUserPassword(String userPassword) {
            this.userPassword = userPassword;
        public String getDocumentsFolder() {
            return documentsFolder;
        public void setDocumentsFolder(String documentsFolder) {
            this.documentsFolder = documentsFolder;
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            if (descriptor == null) {
                throw new IllegalArgumentException("descriptor==null");
            if (format == null) {
                throw new IllegalArgumentException("format==null");
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                String tableAlias = table.getAlias();
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                populateParameters(subDocument.getDataDefController().getDataDefinition().getParameterFields(),
                        parameterController, subDescriptor, subDocumentName);
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                Tables subTables = subDocument.getDatabaseController().getDatabase().getTables();
                for (int j = 0; j < subTables.size(); j++) {
                    ITable subTable = subTables.getTable(j);
                    String tableAlias = subTable.getAlias();
                    DocumentDataProvider subProvider = subDescriptor.getDocumentDataProvider(tableAlias);
                    POJOResultSetFactory subFactory = new POJOResultSetFactory(subProvider.getDataType());
                    subDocument.getDatabaseController().setDataSource(subFactory.createResultSet(subProvider.getData()),
                            tableAlias, tableAlias);
            // generate the report in the specified format
            ByteArrayInputStream bais = (ByteArrayInputStream) document.getPrintOutputController().export(
                    getReportFormat(format));
            byte[] content = new byte[bais.available()];
            bais.read(content);
            return (new DocumentContent(content));
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        public void refresh() throws Exception {
            cachedSources.clear();
        // PRIVATE ROUTINES
    Populates the document parameters with there values.
        private void populateParameters(Fields parameters, ParameterFieldController controller,
                DocumentDescriptor descriptor, String documentName) throws Exception {
            for (int i = 0; i < parameters.size(); i++) {
                IField parameter = parameters.getField(i);
                String parameterName = parameter.getName();
                if (!descriptor.getParameters().containsKey(parameterName)) {
                    throw new IllegalStateException("missing parameter entry for '" + parameterName + "'");
                Object value = descriptor.getParameter(parameterName);
                if (value != null) {
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            ReportClientDocument source = cachedSources.get(documentName);
            if (source == null) {
                String templateName = getTemplateName(documentName);
                if (userName == null) {
                    throw new IllegalArgumentException("user-name==null");
                if (userPassword == null) {
                    throw new IllegalArgumentException("user-password==null");
                if (boURL == null) {
                    throw new IllegalArgumentException("boURL==null");
                if (documentsFolder == null) {
                    throw new IllegalArgumentException("documents-folder==null");
                // login to BO
                IEnterpriseSession enterpriseSession = CrystalEnterprise.getSessionMgr().logon(userName, userPassword,
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                IInfoStore iStore = (IInfoStore) enterpriseSession.getService("InfoStore");
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                IInfoObjects folders = iStore.query("Select SI_ID From CI_INFOOBJECTS Where SI_PROGID='CrystalEnterprise.Folder' And SI_NAME = '"
                        + documentsFolder + "'");
                if (folders.size() != 1) {
                    throw new IllegalStateException("documents folder '" + documentsFolder + "' not found on BO Server '"
                            + boURL + "'.");
                IInfoObject folder = (IInfoObject) folders.get(0);
                // get the document identified by the template name.
                IInfoObjects templates = iStore.query("select SI_ID, SI_NAME From CI_INFOOBJECTS "
                        + "where SI_PROGID = 'CrystalEnterprise.Report' " + "And SI_INSTANCE_OBJECT = 0 "
                        + "And SI_PARENT_FOLDER = " + folder.getID() + " And SI_NAME= '" + templateName + "'");
                if (templates.size() != 1) {
                    throw new IllegalStateException("template with name '" + templateName + "' not found in folder '"
                            + documentsFolder + "'on BO Server '" + boURL + "'.");
                source = ((IReportAppFactory) enterpriseSession.getService("RASReportFactory")).openDocument(
                        ((IInfoObject) templates.get(0)).getID(), 0, Locale.getDefault());
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        @SuppressWarnings("unchecked")
        private String getTemplateName(String documentName) {
            Template example = new Template();
            example.setDocumentName(documentName);
            List<Template> templates = (List<Template>) home.findByExampleExcludingAssociations(example);
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            return (templates.get(0).getTemplateName());
    Get the equivalent BO format for the given document format.
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               document format.
    @return ReportExportFormat
        private ReportExportFormat getReportFormat(DocumentFormat format) {
            if (format.equals(DocumentFormat.PDF)) {
                return (ReportExportFormat.PDF);
            } else if (format.equals(DocumentFormat.WORD)) {
                return (ReportExportFormat.MSWord);
            } else if (format.equals(DocumentFormat.EXCEL)) {
                return (ReportExportFormat.MSExcel);
            return (ReportExportFormat.MSWord);
    Best Regards
    Khalef  Bessaih

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    at com.crystaldecisions.reports.common.image.ImageUtils.a(SourceFile:901) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.common.image.ImageUtils.if(SourceFile:873) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.common.JavaImage.do(SourceFile:183) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.common.CrystalImage.createImage(SourceFile:50) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.formatter.objectformatter.FormattedBlobFieldObject.if(SourceFile:103) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.formatter.objectformatter.FormattedBlobFieldObject.<init>(SourceFile:57) [CrystalReportsRuntime.jar:12.2.207.916]
    [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.formatter.paginator.PageFormatter.formatPage(SourceFile:236) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.export2.a.a(SourceFile:96) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.export2.a.a(SourceFile:247) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.export2.ExportSupervisorEx.if(SourceFile:642) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.formatter.export2.ExportSupervisorEx.a(SourceFile:586) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.requesthandler.ReportViewingRequestHandler.a(SourceFile:636) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.requesthandler.ReportViewingRequestHandler.int(SourceFile:672) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.do(SourceFile:1944) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.if(SourceFile:661) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.a(SourceFile:167) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.a(SourceFile:529) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter$2.call(SourceFile:527) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.reports.common.ThreadGuard.syncExecute(SourceFile:102) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.for(SourceFile:525) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.int(SourceFile:424) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.reports.sdk.JRCCommunicationAdapter.request(SourceFile:352) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.sdk.erom.jrc.a.a(SourceFile:54) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.businessobjects.sdk.erom.jrc.a.execute(SourceFile:67) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.proxy.remoteagent.RemoteAgent$a.execute(SourceFile:716) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.proxy.remoteagent.CommunicationChannel.a(SourceFile:125) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.proxy.remoteagent.RemoteAgent.a(SourceFile:537) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.sdk.occa.report.application.ds.a(SourceFile:186) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(SourceFile:1558) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.sdk.occa.report.application.ReportSource.a(SourceFile:337) [CrystalReportsRuntime.jar:12.2.207.916]
    at com.crystaldecisions.sdk.occa.report.application.PrintOutputController.if(SourceFile:223) [CrystalReportsRuntime.jar:12.2.207.916]
    ... 8 common frames omitted
    2010-07-20 15:57:11,147 ERROR [pool-14-thread-1] c.u.p.e.g.ReportThread [ReportThread.java : 233] Attempt to generate report TEARDOWN using
    pusehk08\evm$\EVM REPORTS 5.7.2010\Staging\TEARDOWN_COM.rpt for E733570-01 failed: Generate Report: Template =
    pusehk08\evm$\EVM REPORTS 5.7.2010\Staging\TEARDOWN_COM.rpt, ReportSDKException caught: javax/imageio/metadata/IIOMetadata.getAsTree(Ljava/lang/String;)Lorg/w3c/dom/Node;, REPORTSDKEXCEPTION
    2010-07-20 15:57:11,147 ERROR [pool-14-thread-1] c.u.p.e.g.ReportThread [ReportThread.java : 238] Exception was caught trying to build report:
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    Thank you for your reply.
    The answer to your question concerning if Websphere is a clean install is no.  The client has other applications running on that server.  We do not have access to that server other than the log files and I requested information as to what other applications are on the server.
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    Tony.

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