Unable to run iTunes  store on 64 bit Windows 7, only loads half way.

I need help.
Using a Windoze 7 64 bit, I have downloaded iTunes 10.5.
But when I run it I get to half way on the top bar for the store and no further.
Therefore I cannot access the store.
Norton 360 say it is an iTunes problem and Apple say it is a Norton problem.
Any advice tips or solutions? Preferably the latter.
thanks
John

With those symptoms, I'd try the following document:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

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