Unable to save a copy of encrypted pdf with Acrobat Pro

I create an encrypted pdf using princexml a tool to convert HTML documents to pdf. I am unable to save a copy of the pdf file when i use Acrobat Pro 10.0.
It displays the following error
"The document could not be saved. There was a problem reading this document(21)."
However Acrobat Reader (basic) allows me to do so. I am also able to save a copy of the document with Acrobat pro 7. I raised this issue with Prince and they told me that it could most probably be a bug/unwanted behaviour with Acrobat Pro 10.0
My system environment details:
OS: Windows xp
Acrobat Pro: 10.0.0
Acrobat Reader: 10.1.0

Use the forum for Adobe Acrobat.

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    I create an encrypted pdf using prince a tool to convert HTML documents to pdf. I am unable to save a copy of the pdf file when i use Acrobat Pro 10.0.
    It displays the following error
    "The document could not be saved. There was a problem reading this document(21)."
    However Acrobat Reader (basic) allows me to do so.
    I am also able to save a copy of the document with Acrobat pro 7. I raised this issue with Prince and they told me that it could probably be a bug/unwanted behaviour with Acrobat Pro 10.0
    My system environment details:
    OS: Windows xp
    Acrobat Pro: 10.0.0
    Acrobat Reader: 10.1.0

    Use the forum for Adobe Acrobat.

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