Unable to save a query view under favourites folder

Hello all,
We have the following issue: when we generate a query view we are not able to save it under favourites because the folder does not appear. We don´t know if it is a question of authorizations or what is going wrong.
Any ideas?
Thanks in advance.
Carmen

<FONT FACE = "Tahoma", Font Color = "Blue">
Hi<br>
Try to do the same thing for the same user from some different machine. If the same issue comes then it is not a Front End issue but it is likely to be an Authorisation issue. Get help from BASIS Team.
<br><br>
Hope it helps.<br>
Cheers Abhijit</FONT><FONT FACE = "Verdana", Font Color = "Red">
Please assign Reward Points if I deserve them in your opinion
</FONT>

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