Unable to save changes in web browser.

We have a PDF form that has been created to allow users to fill it out and save the changes made. The PDF was created with Adobe Acrobat 9 and our users are using Adobe Reader X. When they open the document inside a web browser (both FireFox and IE), the form can be edited, but says only a blank copy can be saved locally. However, if they first save the PDF locally without opening it in a browser, then make changes, they can save the whole thing. Is there a setting in the web browsers that needs to be changed?

OK, that particular file is not Reader-enabled, which means that Adobe Reader will not be able to save any changes after it has been filled in. You said that they can if they open the form outside of a web browser and impied they were using Adobe Reader 10. So, here are some possibilites:
1. They are indeed using Adobe Reader when opening the form outside of the web browser, but the version of the form they have has been Reader-enabled. This would mean that the version they're seeing in their browser is different than the version on their local system. This is probably not the case, but it's possible.
2. They are in fact not using Adobe Reader when viewing the form outside of a browser, but are using a PDF viewer that allows them to save a non-Reader-enabled document. Such viewers include Adobe Acrobat, the Preview application on a Mac, Foxit Reader, Nitro PDF Reader, and a few others.
In any case, Adobe Reader is not capable of saving a filled-in form that has not been Reader-enabled. So you just need to get more details to find out exactly what's going on.

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