Unable to save Infoview pdf reports in Windows Vista

Good morning,
My coworker needs to be able to save Infoview pdf reports from her Windows Vista PC, but she is presently unable to.  She was able to save the reports fine previously from the Windows XP PC she used to have.
Following are the steps taken to arrive at the problem:
1) On a Windows Vista PC, browse to:  https://wyinf.hostams.com/InfoViewApp/logon.jsp
2) Logon with appropriate credentials.
3) Navigate to:  All > Public Folders > WY WOLFS Reports > Double-click on one of the listed Adobe Acrobat .pdf reports.
4) Now the pdf report is open within the web browser, and "BUSINESSOBJECTS INFOVIEW" is the title above the pdf report.
5) Click on the "Save" button - Nothing happens or appears.  (After clicking on the save button, a window should launch that lets you save the pdf file to a desired location.  This works fine on Windows XP)
If any of you know of any workarounds to this problem or any settings I could adjust to fix this, please let me know.
Thanks for any help,
Tully

Hi Raveesh
Apologies but we do not have certification done on Vista yet.
Others have replied on your other thread about connections
Regards
Tim

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