Unable to save OS 4.0.1 software update in iTunes
I am unable to successfully save the 4.0.1 software update via iTunes. The update starts downloading OK, and even gets to 378MB which should be 100% complete, but then it waits a few seconds and throws up an error, zero KB of 378.0 MB - stopped (err = -3259).
A further pop up box then states there was a problem downloading and the network connection timed out.
Is there maybe a folder I can check for the downloaded file and place it into the one iTunes is wanting to see it? I find it hard to see that it simply vanished after downloading!
For what it's worth, I am using iTunes 9.2.0.61 on Win XP SP3
Anyone have any suggestions?! I don't want to waste the download quota from my ISP.
thanks, John
I've seen this problem a few times before, it gets to the very end and then fails. I believe this has something to do with some infections on your computer, probably Spyware or Malware which are stopping the file from being saved correctly. You could try resetting Internet Explorer (Tools -> Options -> Advanced -> Reset) as Windows is most likely using the IE download manager to download the files, even though it's downloading via iTunes. If you want to see if it actually saved the file, you'd need to look in the iPhone Software Updates save location which as I recall is in (on XP) Documents & Settings -> User -> Application Data (this is a hidden folder, use Folder Options to show hidden folders), -> Apple -> iTunes -> iPhone Software Updates, or something very similar.
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Dec 17 11:45:36 Mihirs-MacBook-Pro Software Update[754]: JS: 10.7.5
Dec 17 11:45:37 Mihirs-MacBook-Pro diskmanagementd[769]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x107a39c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
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Dec 17 11:45:40 Mihirs-MacBook-Pro diskmanagementd[769]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
ProductBuildVersion = 11D2001;
ProductCopyright = "1983-2012 Apple Inc.";
ProductName = "Mac OS X";
ProductUserVisibleVersion = "10.7.3";
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Dec 17 11:45:51: --- last message repeated 1 time ---
Dec 17 11:45:51 Mihirs-MacBook-Pro Software Update[754]: JS: Firmware is up to date.
Dec 17 11:45:51: --- last message repeated 1 time ---
Dec 17 11:45:51 Mihirs-MacBook-Pro Software Update[754]: JS: model = MacBookPro8,1
Dec 17 11:45:52 Mihirs-MacBook-Pro Software Update[754]: JS: 10.7.5
Dec 17 11:46:01: --- last message repeated 4 times ---
Dec 17 11:46:01 Mihirs-MacBook-Pro Software Update[764]: Acquired Lock: 501, 754, 0
Dec 17 11:46:01 Mihirs-MacBook-Pro Software Update[764]: Releasing Lock: 501, 754, 0
Dec 17 11:46:27 Mihirs-MacBook-Pro Software Update[754]: Calculated need 1870.195 MB; 317806.137 MB free; 317806.137 MB available with MTM reclaim
Dec 17 11:46:27 Mihirs-MacBook-Pro Software Update[764]: Acquired Lock: 501, 754, 0
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Dec 17 11:47:58 Mihirs-MacBook-Pro installd[760]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
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"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg>",
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"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/CoreFP.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/CoreADI.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/zzzz031-08056/MobileDevice.pkg>"
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Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.iTunesAccess (prefix path=/)
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Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.CoreADI (prefix path=/)
Dec 17 11:48:01 Mihirs-MacBook-Pro installd[760]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.MobileDevice (prefix path=/)
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Dec 17 11:49:37 Mihirs-MacBook-Pro installd[760]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 "An error occurred while running scripts from the package “iTunesX.pkg”." UserInfo=0x7f9a026b5130 {NSFilePath=preinstall, NSURL=file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg, PKInstallPackageIdentifier=com.apple.pkg.iTunesX, NSLocalizedDescription=An error occurred while running scripts from the package “iTunesX.pkg”.} {
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NSLocalizedDescription = "An error occurred while running scripts from the package \U201ciTunesX.pkg\U201d.";
NSURL = "file://localhost/Library/Updates/zzzz031-08056/iTunesX.pkg";
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Dec 17 11:49:38 Mihirs-MacBook-Pro Software Update[764]: Releasing Lock: 501, 754, 0
Dec 17 11:49:38 Mihirs-MacBook-Pro Software Update[754]: Error: An error occurred while running scripts from the package “iTunesX.pkg”. (PKInstallErrorDomain code 112)
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The installation failed.
The install encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Please help.
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