Unable to save reports to enterprise from Crystal Reports 2013 and Crystal Reports for Enterprise

Dear Expert,
when we tried to save report to enterprise, error happened:
"Failed to find a Report Application Server."
We closed BO server firewall.
We could check report from PC by browser.
But when we save report from CR 2013, then error happened.
Then we install CR enterprise and save report is ok from same PC.
We launch latest patches too.
Anyone see this before? Please kindly help~
Environment:
SAP Crystal Reports 2013
SAP Business Intelligence 4.0
Regards,
April.

April, since you have CR4E, you also have BI and thus free phone support included. My suggestion would be to create a phone incident and work with an SAP engineer on the issue. Only saying because it looks like you're somewhat anxious to get this going(?).
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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