Unable to scan complete A4 page on my HP Pro-8620

Why dosen't my HP-8620 scan the complete A4 page ?

Hi SamPenkar,
Thank you for visiting the HP Support Forums! I see you are not able to scan an A4 size page with your HP Officejet 8620. I would like you to make and A4 copy and let me know if this copies the full page?
If it copies the full A4 size, please leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Do you get any error message when you attempt to print?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
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Similar Messages

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

Scanning multiple pages on hp officejet pro 8620

where is the setting to make officejet pro print mulit pages?

Hi,
The following lines are from a 268 page manual:
Scan
You can scan documents, photos, and other originals, and send them to a variety of destinations,
such as a folder on a computer.
Using the HP printer software, you can also scan documents into a format that you can search, copy,
paste, and even edit.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Solve scan problems on page 137.
● Scan an original
● Scan using Webscan
● Scanning documents as editable text
Scan an original
Using the Scan menu on the printer control panel display, you can easily select the location of the
scanning :
● Scan to a computer
● Scan to a memory device
NOTE: The printer must be connected to the computer and be turned on.
NOTE: If you are scanning an original from the printer control panel or from your computer using the
HP printer software, the printer software provided with the printer must be installed on your computer
prior to scanning. In addition, on Windows computers, the printer software must be running prior to scanning.
NOTE: When scanning a borderless original, use the scanner glass and not the ADF.
Scan to a computer
NOTE: To scan to a computer, make sure the feature is enabled.
(Windows) Open the HP printer software, go to the Scan section, and then select Manage Scan to Computer.
(OS X) If you installed HP Scan, open HP Utility. Under Scan Settings, click Scan to Computer, and ensure that Enable Scan to Computer is selected.
Now, to scan multi pages, please try:
Double click printer icon on desktop,
Select Scan a Document or Photo,
Put the first page on the glass (face down),
Check options (size, dpi ...), and select Scan document to file,
Click Scan - machine will scan the first page
Remove the first page on the glass, put the second page,
Click + (plus sign) It sits on the left hand side of a red x
Machine will scan the second page, put 3rd mage on the glass and click + again ..... to the end then click Save
Click Done after Save
Regards.
BH
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Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

I am unable to scan a multiple page document. HP Deskjet 2050

I did not see the check box "combine into single document" in scanner option. I use mac OS X.
thanks

Hi MacConfusedMe,
Welcome to the HP Forums! I see that you are trying to combine scans into a single document, with your HP Deskjet 2050. I am happy to help you with this scanning issue! I have a question for you: What version of Mac OS X are you using? OS X: Finding your OS version and build information.
In the meantime, you visit this web site on scanning. Scan. Please make sure to select the correct link for your Operating System.
Hope to hear back from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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Hello, My Mozilla is unable to load complete Facebook Page

I have reinstalled mozilla, tried in safe Mode, clear All Browsing Data,installed latest flash player but i could not find any solution.
i am Attaching screen shoot so you can help me.
Thanks and Regards
Mayank

The screenshot didn't get attached.
Can you try to attach a screenshot another time?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
*Use a compressed image type like PNG or JPG to save the screenshot
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Please scan with all programs because each program detects different malware.
All these programs have free versions.
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*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
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*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
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For some reason I am unable to successfully complete any updates on my Macbook Pro. Any help?

Hi there,
I have a 13" Macbook Pro (Mac OS X, Version 10.5.8). For a long time now, I haven't been able to run any software updates on my computer.
When I open Software Update, there are 6 items available for updating (including AirPort Utility 5.6.1, Java Update 10 version 1.0 and Safari version 5.0.6) but whenever I try to run an update, even if I do so individually, as my computer restarts and begins updating, at the very end it cancels. There are also updates for iTunes as well as other applications that I would like, but I believe the main issue is that I can't update the main software.
Does anyone know why this is occuring or what I can do to fix the problem?
Thanks for the help!

How large is your hard drive and how much space do you have left?
Boot up from your Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
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Unable to scan via Airport from Mac to Officejet Pro L7680

I am running )S 10.7.5 on a MacBook. Set up Airport for wireless printing. Can't scan via Airport and can't get it to give me set up options. removed/reinstalled software-drivers. any suggestions? I don't want to have to plug in the device everytime I want to scan. requires changing config. etc, pain in the neck.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

How to increase scan resolution above 300 dpi on Officejet Pro 8620 e-AIO?

Hi everyone, I wonder if anybody can help me with this, as I haven't found any info in the product support options ...
I've just checked the technical specs for my relatively new printer (bought about 3 weeks ago), and on HP's product page, it says that the scan resolution of said model should be up to a max. of 1200x1200 dpi.
However, in the scan window, there's no selection above 300 dpi possible anywhere. I've tried all kinds of different scenarios, eg. scan colour photo to jpeg/pdf, colour doc to jpeg/pdf, but in any of the selected options, the highest I can go is 300 dpi. File size is not an issue, this is about quality of the scanned document, and at the moment, I'm not happy with the results I'm getting at 300 dpi. I've played with additional options, such as Brightness/Contrast, but that's not giving me the desired results either. And besides, it's about prinicple - if it states a higher resolution, where is it?
I'm attaching a screenshot, if that's of any help. Shouldn't I see more dpi options in the drop-down menu, ie. 600 dpi, 1200 dpi?
I'll be really grateful for any insight you might have on this issue! Many thanks in advance.
Connie

@teutonica
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

I am unable to print "ALL Pages" using the Adobe Print plugin in Firefox, only the first page gets printes. however IE works perfectly fine.Please advise. Is it some way that firefox identifies the complete web page..? PLease help

I am unable to print "ALL Pages" using the Adobe Print plugin in Firefox, only the first page gets printes. however IE works perfectly fine.Please advise. Is it some way that firefox identifies the complete web page..? PLease help

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Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP LaserJet 3330 shows horizontal lines exactly every 1.5" when printing a completely white page

HP LaserJet 3330 shows seven or eight about 3.5" long cloudy horizontal lines spaced exactly every 1.5" even when printing a completely white page. This occurs also when copying and faxing.
There are also 2 very thin vertical lines running down the whole page approx. in the middle. They are exactly 1" apart.
However, a scan of a white page viewed on my computer (not printed) is completely clean.
Windows 7. No changes or upgrades.
This question was solved.
View Solution.

Propbably the toner cartridge if they are 1.48" apart it could be the developing cylinder or the charging roller that are both in the toner cartridge. So a good guess if you replace the toner cartridge, the problem will go away. The vertical lines could also be part of this issue.

Restoring .dmg image from external to Mac HD in Disk Utility: "Unable to scan image (Input/output error)"

Hi guys,
So I've got a problem with restoring the image backup I did (using Disk Utility) of my 500GB HD on my MBP which was acting weird or maybe even crashed a few months ago. After creating the backup image and putting it on my external device, I installed Mavericks back to see if everything was alright (mainly the HD) and everything seems okay.
I did try restoring the backup image through disk utility before installing mavericks (thus erasing everything again on the HD) AND after. But nothing..
The whole process starts fine and then it starts scanning the image when after maybe a good 10-15min in I get a message that says that it was unable to scan the image. I tried verifying the disk(s), everything came out "OK". Also tried scanning it through Images > Scan image for Restore... with the same results.
While searching I've seen people getting messages like "Unable to scan filename.dmg (Invalid argument)" and "Unable to scan filename.dmg
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The screen grab is below.
I also came across something about using terminal/commands but I'm not that savvy with it, especially considering that those there had issues with either mounting or trouble finding the image.
I've also tried moving the backup image to a different external device 2TB and also the desktop because I read it may have to do with the format of the externals or maybe free space. But THEN I would get a message saying
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2012 MacBook Pro, Mac OS X (10.9.3)

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

Unable to scan and install windows updates on Win 2008 R2 server

I've encountered some of my win 2008 servers are unable to scan and receive windows updates from SCCM 2012. Browse through the logs and found some error code related to
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WinHTTPSettings to WinHTTPSettingsx (by adding x at the end of the string)
under HKEY_LOCAL_MACHINE -> SOFTWARE -> Microsoft -> Windows -> CurrentVersion -> Internet Settings -> Connections.
I've did just that on the effected servers and after running again the Software Update Scan Cycle action, it is now able to scan and install the updates. My questions is, based on you guys experience, is there any repercussion (apart from enable to install
software updates) that I could encounter in changing the registry key value WinHTTPSettings?
WUAHandler
<![LOG[Scan results will include all superseded updates.]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:2913">
<![LOG[Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')]LOG]!><time="04:04:40.982-480" date="09-20-2014" component="WUAHandler" context="" type="1"
thread="872" file="cwuahandler.cpp:2916">
<![LOG[Async searching of updates using WUAgent started.]LOG]!><time="04:04:40.988-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="872" file="cwuahandler.cpp:579">
<![LOG[Async searching completed.]LOG]!><time="04:05:06.262-480" date="09-20-2014" component="WUAHandler" context="" type="1" thread="8112" file="cwuahandler.cpp:2068">
<![LOG[OnSearchComplete - Failed to end search job. Error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3"
thread="872" file="cwuahandler.cpp:3064">
<![LOG[Scan failed with error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3" thread="872" file="cwuahandler.cpp:3520">
WindowsUpdate
2014-09-20 06:04:03:506 552 634 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2014-09-20 06:04:03:506 552 634 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://"SCCM Server":8530/ClientWebService/client.asmx
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig failure, error = 0x80244023, soap client error = 10, soap error code = 0, HTTP status code = 504
2014-09-20 06:04:25:166 552 634 PT WARNING:
PTError: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig_WithRecovery failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshConfig failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshPTState failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: Sync of Updates: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: SyncServerUpdatesInternal failed: 0x80244023
2014-09-20 06:04:25:166 552 634 Agent * WARNING:
Failed to synchronize, error = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent * WARNING: Exit code = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent *********
2014-09-20 06:04:25:170 552 634 Agent ** END ** Agent: Finding updates [CallerId = CcmExec]
2014-09-20 06:04:25:170 552 634 Agent *************
2014-09-20 06:04:25:170 552 634 Agent WARNING:
WU client failed Searching for update with error 0x80244023
2014-09-20 06:04:25:171 5752 de4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI - Updates found = 0
2014-09-20 06:04:25:172 5752 de4 COMAPI - WARNING: Exit code = 0x00000000, Result code = 0x80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI ---------
2014-09-20 06:04:25:172 5752 de4 COMAPI -- END -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI -------------
2014-09-20 06:04:25:172 5752 de4 COMAPI WARNING: Operation failed due to earlier error, hr=80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI FATAL:
Unable to complete asynchronous search. (hr=80244023)
2014-09-20 06:04:30:171 552 634 Report REPORT EVENT: {37DD5321-4FD5-4024-9C84-1FB9C04D4A5A} 2014-09-20 06:04:25:169+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244023 CcmExec Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244023.

Hi
If SCCM is setup correctly and your boundaries are correct then once you deploy updates the agents will pick them up.
Also make sure you SUP role has the FQDN set. Lastly if you are using port 8530 make sure it is open.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

C4780 scan this alignment page for best print quality problem

My C4780 photosmart printer is stuck in the "scan this alignment page for best print quality" loop.
i.e. It keep display this message and refuse to print.
My OS is windows Vista Home.
I had followed the steps in the user manual but still cannot fix this problem.

Hi tsanchung,
From the description of your problem, it appears that the alignment process was not completed successfully.
I would recommend that you load the alignment page printed as shown in the section 'Step eight: Align the cartridges' in the link below to complete the alignment:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01667624&cc=us&lc=en&dlc=en&product=3794615
I hope that this suggestion will help you fix the problem.
Regards,
Praveen
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Unable to scan complete A4 page on my HP Pro-8620

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