Unable to scan from the printer control panel to my computer using the HP Photosmart 5510
Hi, I recently purchased the new HP Photosmart 5510 All in One --- and I’m not able to scan from my printer to my computer. I am however able to scan by initiating the scan from the computer. I spoke to HP customer care earlier this evening and we ran the print + scan doctor and did not find any problems. I’m running Windows 7 – 64bit and have installed my printer wirelessly using the Installation CD that came with the printer today. I wasn’t able to finish troubleshooting with the technician I spoke to because I had to leave for work. The Person I spoke with suggested possibly downloading the Full Feature Software from the hp.com website, which I’m happy to do but I feel that it is unnecessary because I have the install CD right here. (The rep I spoke to was very nice but I’d rather not have to uninstall and reinstall if it is not necessary) Because as I mentioned above, everything else works perfectly and I am able to scan --- just not directly from the printer itself. When I'm trying to scan from my printer to my computer an error message comes up on the printer's control panel stating that: there is no scan destinations selected/no scan options. However, I can not find anywhere with my HP software where I could add/ensure that the destinations were there. (Like I could on my other printers. (Ie. Through the Solution Center) This printer does not seem to have a Solution Center that I could find and the Scanner Icon that was installed with the CD does not give me any options in terms of modifying the scanner settings I’m wondering: 1. Does the Hp Photosmart 5510 not have the capability to scan from the printer’s control panel? 2. OR Does the install CD that came with my printer only have the basic drivers like the tech support agent suggested? Which means in order to scan from my printer I’d have to download the drivers from your hp website? 3. Or is the issue due to something else completely? Thanks for your help!
Hi Dublin, Follow the steps below to uninstall and reinstall the printer. 1. Open Control Panel2. Click on Uninstall a program3. Uninstall the Photosmart 6510 from the list4. Reboot your computer5. Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html 6. Download the full feature software and drivers, and then reinstall the printer. Version 28.8
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Path: /usr/bin/java
Identifier: net.java.openjdk.cmd
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Code Type: X86-64 (Native)
Parent Process: bash [734]
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PlugIn Path: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/server/libjvm.dylib
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Anonymous UUID: 989AE788-972D-C73F-D998-78290667FBE3
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-->
__TEXT 000000010cf87000-000000010cf98000 [ 68K] r-x/rwx SM=COW /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
Application Specific Information:
abort() called
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9134a686 mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff91349c42 mach_msg + 70
2 com.apple.CoreFoundation 0x00007fff8f004233 __CFRunLoopServiceMachPort + 195
3 com.apple.CoreFoundation 0x00007fff8f009916 __CFRunLoopRun + 1078
4 com.apple.CoreFoundation 0x00007fff8f0090e2 CFRunLoopRunSpecific + 290
5 com.apple.HIToolbox 0x00007fff8a201eb4 RunCurrentEventLoopInMode + 209
6 com.apple.HIToolbox 0x00007fff8a201c52 ReceiveNextEventCommon + 356
7 com.apple.HIToolbox 0x00007fff8a201ae3 BlockUntilNextEventMatchingListInMode + 62
8 com.apple.AppKit 0x00007fff8c18e533 _DPSNextEvent + 685
9 com.apple.AppKit 0x00007fff8c18ddf2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
10 libosxapp.dylib 0x0000000166e70b56 -[NSApplicationAWT nextEventMatchingMask:untilDate:inMode:dequeue:] + 124
11 com.apple.AppKit 0x00007fff8c1851a3 -[NSApplication run] + 517
12 libosxapp.dylib 0x0000000166e709b9 +[NSApplicationAWT runAWTLoopWithApp:] + 156
13 liblwawt.dylib 0x0000000166dca13e -[AWTStarter starter:] + 1591
14 com.apple.Foundation 0x00007fff8e31c5ca __NSThreadPerformPerform + 225
15 com.apple.CoreFoundation 0x00007fff8efe6b31 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
16 com.apple.CoreFoundation 0x00007fff8efe6455 __CFRunLoopDoSources0 + 245
17 com.apple.CoreFoundation 0x00007fff8f0097f5 __CFRunLoopRun + 789
18 com.apple.CoreFoundation 0x00007fff8f0090e2 CFRunLoopRunSpecific + 290
19 java 0x000000010cf8e42d CreateExecutionEnvironment + 871
20 java 0x000000010cf88bdc JLI_Launch + 1952
21 java 0x000000010cf8e78a main + 101
22 java 0x000000010cf88434 start + 52
Thread 1:
0 libsystem_kernel.dylib 0x00007fff9134c386 __semwait_signal + 10
1 libsystem_c.dylib 0x00007fff862a1cbd pthread_join + 847
2 java 0x000000010cf8da2d ContinueInNewThread0 + 102
3 java 0x000000010cf89847 ContinueInNewThread + 201
4 java 0x000000010cf8d790 JVMInit + 251
5 java 0x000000010cf895c5 JLI_Launch + 4489
6 java 0x000000010cf8e78a main + 101
7 java 0x000000010cf8e0bf apple_main + 92
8 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 2:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d465109 ObjectMonitor::wait(long long, bool, Thread*) + 627
4 libjvm.dylib 0x000000010d502407 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
5 libjvm.dylib 0x000000010d37b723 JVM_MonitorWait + 156
6 ??? 0x000000010dcc1f90 0 + 4526448528
7 ??? 0x000000010dcb6158 0 + 4526399832
8 ??? 0x000000010dcb6158 0 + 4526399832
9 ??? 0x000000010dcb6158 0 + 4526399832
10 ??? 0x000000010dcb6158 0 + 4526399832
11 ??? 0x000000010dcb6158 0 + 4526399832
12 ??? 0x000000010dcb6333 0 + 4526400307
13 ??? 0x000000010dcb6158 0 + 4526399832
14 ??? 0x000000010dcb6158 0 + 4526399832
15 ??? 0x000000010dcb04f7 0 + 4526376183
16 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
17 libjvm.dylib 0x000000010d33f390 JavaCalls::call(JavaValue*, methodHandle, JavaCallArguments*, Thread*) + 40
18 libjvm.dylib 0x000000010d4aec06 Reflection::invoke(instanceKlassHandle, methodHandle, Handle, bool, objArrayHandle, BasicType, objArrayHandle, bool, Thread*) + 2514
19 libjvm.dylib 0x000000010d4aeed9 Reflection::invoke_constructor(oopDesc*, objArrayHandle, Thread*) + 417
20 libjvm.dylib 0x000000010d373b0e JVM_NewInstanceFromConstructor + 124
21 ??? 0x000000010dcc1f90 0 + 4526448528
22 ??? 0x000000010dcb6333 0 + 4526400307
23 ??? 0x000000010dcb6333 0 + 4526400307
24 ??? 0x000000010dcb69e1 0 + 4526402017
25 ??? 0x000000010dcb6333 0 + 4526400307
26 ??? 0x000000010dcb6333 0 + 4526400307
27 ??? 0x000000010dcb6333 0 + 4526400307
28 ??? 0x000000010dcb6333 0 + 4526400307
29 ??? 0x000000010dcb6333 0 + 4526400307
30 ??? 0x000000010dcb6158 0 + 4526399832
31 ??? 0x000000010dcb6158 0 + 4526399832
32 ??? 0x000000010dcb6158 0 + 4526399832
33 ??? 0x000000010dcb6158 0 + 4526399832
34 ??? 0x000000010dcb6158 0 + 4526399832
35 ??? 0x000000010dcb6158 0 + 4526399832
36 ??? 0x000000010dcb04f7 0 + 4526376183
37 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
38 libjvm.dylib 0x000000010d33f390 JavaCalls::call(JavaValue*, methodHandle, JavaCallArguments*, Thread*) + 40
39 libjvm.dylib 0x000000010d35ae70 jni_invoke_static(JNIEnv_*, JavaValue*, _jobject*, JNICallType, _jmethodID*, JNI_ArgumentPusher*, Thread*) + 219
40 libjvm.dylib 0x000000010d3541c8 jni_CallStaticVoidMethod + 267
41 java 0x000000010cf8a17e JavaMain + 2333
42 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
43 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
6 libjvm.dylib 0x000000010d2d921a GCTaskManager::get_task(unsigned int) + 56
7 libjvm.dylib 0x000000010d2da052 GCTaskThread::run() + 338
8 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
9 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
6 libjvm.dylib 0x000000010d2d921a GCTaskManager::get_task(unsigned int) + 56
7 libjvm.dylib 0x000000010d2da052 GCTaskThread::run() + 338
8 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
9 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
6 libjvm.dylib 0x000000010d2d921a GCTaskManager::get_task(unsigned int) + 56
7 libjvm.dylib 0x000000010d2da052 GCTaskThread::run() + 338
8 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
9 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
6 libjvm.dylib 0x000000010d2d921a GCTaskManager::get_task(unsigned int) + 56
7 libjvm.dylib 0x000000010d2da052 GCTaskThread::run() + 338
8 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
9 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
10 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 7:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46baf7 os::PlatformEvent::park(long long) + 385
3 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
4 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
5 libjvm.dylib 0x000000010d562b00 VMThread::loop() + 444
6 libjvm.dylib 0x000000010d56261b VMThread::run() + 121
7 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
8 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
9 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 8:: Java: Reference Handler
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d465109 ObjectMonitor::wait(long long, bool, Thread*) + 627
4 libjvm.dylib 0x000000010d502407 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
5 libjvm.dylib 0x000000010d37b723 JVM_MonitorWait + 156
6 ??? 0x000000010dcc1f90 0 + 4526448528
7 ??? 0x000000010dcb6158 0 + 4526399832
8 ??? 0x000000010dcb6158 0 + 4526399832
9 ??? 0x000000010dcb04f7 0 + 4526376183
10 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
11 libjvm.dylib 0x000000010d33faa2 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 258
12 libjvm.dylib 0x000000010d33fbdc JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
13 libjvm.dylib 0x000000010d376868 thread_entry(JavaThread*, Thread*) + 173
14 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
15 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
16 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
17 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 9:: Java: Finalizer
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d465109 ObjectMonitor::wait(long long, bool, Thread*) + 627
4 libjvm.dylib 0x000000010d502407 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
5 libjvm.dylib 0x000000010d37b723 JVM_MonitorWait + 156
6 ??? 0x000000010dcc1f90 0 + 4526448528
7 ??? 0x000000010dcb6158 0 + 4526399832
8 ??? 0x000000010dcb6333 0 + 4526400307
9 ??? 0x000000010dcb6333 0 + 4526400307
10 ??? 0x000000010dcb04f7 0 + 4526376183
11 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
12 libjvm.dylib 0x000000010d33faa2 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 258
13 libjvm.dylib 0x000000010d33fbdc JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
14 libjvm.dylib 0x000000010d376868 thread_entry(JavaThread*, Thread*) + 173
15 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
16 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
17 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
18 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
19 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 10:
0 libsystem_kernel.dylib 0x00007fff9134c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff86219f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff86219d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff862041d1 start_wqthread + 13
Thread 11:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9134cd16 kevent + 10
1 libdispatch.dylib 0x00007fff9181cdea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff9181c9ee _dispatch_mgr_thread + 54
Thread 12:
0 libsystem_kernel.dylib 0x00007fff9134c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff86219f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff86219d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff862041d1 start_wqthread + 13
Thread 13:: Java: Signal Dispatcher
0 libsystem_kernel.dylib 0x00007fff9134a6c2 semaphore_wait_trap + 10
1 libjvm.dylib 0x000000010d46ce57 check_pending_signals(bool) + 128
2 libjvm.dylib 0x000000010d469994 signal_thread_entry(JavaThread*, Thread*) + 57
3 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
4 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
5 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
6 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
7 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 14:: Java: C2 CompilerThread0
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e5c6 Monitor::wait(bool, long, bool) + 222
6 libjvm.dylib 0x000000010d23d281 CompileQueue::get() + 153
7 libjvm.dylib 0x000000010d23dda2 CompileBroker::compiler_thread_loop() + 410
8 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
9 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
10 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
11 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
12 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 15:: Java: C2 CompilerThread1
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e5c6 Monitor::wait(bool, long, bool) + 222
6 libjvm.dylib 0x000000010d23d281 CompileQueue::get() + 153
7 libjvm.dylib 0x000000010d23dda2 CompileBroker::compiler_thread_loop() + 410
8 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
9 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
10 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
11 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
12 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 16:: Java: Service Thread
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46a98b os::PlatformEvent::park() + 173
3 libjvm.dylib 0x000000010d44dc10 ParkCommon(ParkEvent*, long long) + 42
4 libjvm.dylib 0x000000010d44e402 Monitor::IWait(Thread*, long long) + 160
5 libjvm.dylib 0x000000010d44e65f Monitor::wait(bool, long, bool) + 375
6 libjvm.dylib 0x000000010d4bd249 ServiceThread::service_thread_entry(JavaThread*, Thread*) + 109
7 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
8 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
9 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
10 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
11 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 17:
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46baf7 os::PlatformEvent::park(long long) + 385
3 libjvm.dylib 0x000000010d532d06 WatcherThread::run() + 328
4 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
5 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
6 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 18:
0 libsystem_kernel.dylib 0x00007fff9134c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff86219f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff86219d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff862041d1 start_wqthread + 13
Thread 19:
0 libsystem_kernel.dylib 0x00007fff9134c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff86219f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff86219d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff862041d1 start_wqthread + 13
Thread 20:
0 libsystem_kernel.dylib 0x00007fff9134c6d6 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff86219f4c _pthread_workq_return + 25
2 libsystem_c.dylib 0x00007fff86219d13 _pthread_wqthread + 412
3 libsystem_c.dylib 0x00007fff862041d1 start_wqthread + 13
Thread 21:: Java: traceMsgQueueThread
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46baf7 os::PlatformEvent::park(long long) + 385
3 libjvm.dylib 0x000000010d465113 ObjectMonitor::wait(long long, bool, Thread*) + 637
4 libjvm.dylib 0x000000010d502407 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
5 libjvm.dylib 0x000000010d37b723 JVM_MonitorWait + 156
6 ??? 0x000000010dcc1f90 0 + 4526448528
7 ??? 0x000000010dcb6158 0 + 4526399832
8 ??? 0x000000010dcb6806 0 + 4526401542
9 ??? 0x000000010dcb04f7 0 + 4526376183
10 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
11 libjvm.dylib 0x000000010d33faa2 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 258
12 libjvm.dylib 0x000000010d33fbdc JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
13 libjvm.dylib 0x000000010d376868 thread_entry(JavaThread*, Thread*) + 173
14 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
15 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
16 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
17 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 22 Crashed:: Java: Java2D Queue Flusher
0 libsystem_kernel.dylib 0x00007fff9134c212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff86218b54 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff8625cdce abort + 143
3 libjvm.dylib 0x000000010d46e0d7 os::abort(bool) + 25
4 libjvm.dylib 0x000000010d55d020 VMError::report_and_die() + 2306
5 libjvm.dylib 0x000000010d46f7cb JVM_handle_bsd_signal + 1073
6 libsystem_c.dylib 0x00007fff8620594a _sigtramp + 26
7 libGL.dylib 0x00007fff911f78b5 glGetString + 15
8 liblwawt.dylib 0x0000000166dc069f Java_sun_java2d_opengl_OGLContext_getOGLIdString + 35
9 ??? 0x000000010dcc1f90 0 + 4526448528
10 ??? 0x000000010dcb6333 0 + 4526400307
11 ??? 0x000000010dcb6806 0 + 4526401542
12 ??? 0x000000010dcb04f7 0 + 4526376183
13 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
14 libjvm.dylib 0x000000010d33faa2 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 258
15 libjvm.dylib 0x000000010d33fbdc JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
16 libjvm.dylib 0x000000010d376868 thread_entry(JavaThread*, Thread*) + 173
17 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
18 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
19 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
20 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
21 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 23:: Java: AWT-Shutdown
0 libsystem_kernel.dylib 0x00007fff9134c0fa __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff8621bfe9 _pthread_cond_wait + 869
2 libjvm.dylib 0x000000010d46baf7 os::PlatformEvent::park(long long) + 385
3 libjvm.dylib 0x000000010d465113 ObjectMonitor::wait(long long, bool, Thread*) + 637
4 libjvm.dylib 0x000000010d502407 ObjectSynchronizer::wait(Handle, long long, Thread*) + 203
5 libjvm.dylib 0x000000010d37b723 JVM_MonitorWait + 156
6 ??? 0x000000010dcc1f90 0 + 4526448528
7 ??? 0x000000010dcb6158 0 + 4526399832
8 ??? 0x000000010dcb6806 0 + 4526401542
9 ??? 0x000000010dcb04f7 0 + 4526376183
10 libjvm.dylib 0x000000010d33f5c3 JavaCalls::call_helper(JavaValue*, methodHandle*, JavaCallArguments*, Thread*) + 557
11 libjvm.dylib 0x000000010d33faa2 JavaCalls::call_virtual(JavaValue*, KlassHandle, Symbol*, Symbol*, JavaCallArguments*, Thread*) + 258
12 libjvm.dylib 0x000000010d33fbdc JavaCalls::call_virtual(JavaValue*, Handle, KlassHandle, Symbol*, Symbol*, Thread*) + 74
13 libjvm.dylib 0x000000010d376868 thread_entry(JavaThread*, Thread*) + 173
14 libjvm.dylib 0x000000010d531bd8 JavaThread::thread_main_inner() + 134
15 libjvm.dylib 0x000000010d5330ca JavaThread::run() + 440
16 libjvm.dylib 0x000000010d46e5f9 java_start(Thread*) + 173
17 libsystem_c.dylib 0x00007fff862177a2 _pthread_start + 327
18 libsystem_c.dylib 0x00007fff862041e1 thread_start + 13
Thread 22 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x0000000166f920a8 rdx: 0x0000000000000000
rdi: 0x0000000000009207 rsi: 0x0000000000000006 rbp: 0x0000000166f920d0 rsp: 0x0000000166f920a8
r8: 0x00007fff74b56278 r9: 0x0000000166f92080 r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x000000010d8011f0 r13: 0x000000011118eca8 r14: 0x0000000166f93000 r15: 0x000000010d4716bc
rip: 0x00007fff9134c212 rfl: 0x0000000000000206 cr2: 0x00007fff74b4fff0
Logical CPU: 0
Binary Images:
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0x7fff88b91000 - 0x7fff88bbcfff libxslt.1.dylib (11.3) <441776B8-9130-3893-956F-39C85FFA644F> /usr/lib/libxslt.1.dylib
0x7fff88bcb000 - 0x7fff88c17ff7 libauto.dylib (185.4) <AD5A4CE7-CB53-313C-9FAE-673303CC2D35> /usr/lib/libauto.dylib
0x7fff88c18000 - 0x7fff88c39ff7 libCRFSuite.dylib (33) <736ABE58-8DED-3289-A042-C25AF7AE5B23> /usr/lib/libCRFSuite.dylib
0x7fff88c3a000 - 0x7fff88c42ff7 libsystem_dnssd.dylib (379.38.1) <BDCB8566-0189-34C0-9634-35ABD3EFE25B> /usr/lib/system/libsystem_dnssd.dylib
0x7fff88c47000 - 0x7fff88c54fff libbz2.1.0.dylib (29) <CE9785E8-B535-3504-B392-82F0064D9AF2> /usr/lib/libbz2.1.0.dylib
0x7fff88c84000 - 0x7fff88cb2fff com.apple.CoreServicesInternal (154.3 - 154.3) <F4E118E4-E327-3314-83D7-EA20B1717ED0> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff88cb3000 - 0x7fff88cb6fff libRadiance.dylib (850) <62E3F7FB-03E3-3937-A857-AF57A75EAF09> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
0x7fff88cb7000 - 0x7fff88cb7fff com.apple.Cocoa (6.7 - 19) <1F77945C-F37A-3171-B22E-F7AB0FCBB4D4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff88cb8000 - 0x7fff88cc6fff com.apple.Librarian (1.1 - 1) <5AC28666-7642-395F-A923-C6F8A274BBBD> /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
0x7fff88d35000 - 0x7fff88d35fff libOpenScriptingUtil.dylib (148.3) <F8681222-0969-3B10-8BCE-C55A4B9C520C> /usr/lib/libOpenScriptingUtil.dylib
0x7fff88e61000 - 0x7fff88e68fff libcopyfile.dylib (89) <876573D0-E907-3566-A108-577EAD1B6182> /usr/lib/system/libcopyfile.dylib
0x7fff88e6b000 - 0x7fff88e82fff com.apple.GenerationalStorage (1.1 - 132.3) <FD4A84B3-13A8-3C60-A59E-25A361447A17> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff88e83000 - 0x7fff89031fff com.apple.QuartzCore (1.8 - 304.3) <F450F2DE-2F24-3557-98B6-310E05DAC17F> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff89092000 - 0x7fff8909afff liblaunch.dylib (442.26.2) <2F71CAF8-6524-329E-AC56-C506658B4C0C> /usr/lib/system/liblaunch.dylib
0x7fff8909b000 - 0x7fff890f5ff7 com.apple.opencl (2.2.19 - 2.2.19) <3C7DFB2C-B3F9-3447-A1FC-EAAA42181A6E> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff890f6000 - 0x7fff890f8fff com.apple.TrustEvaluationAgent (2.0 - 23) <A97D348B-32BF-3E52-8DF2-59BFAD21E1A3> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff890f9000 - 0x7fff89138ff7 com.apple.QD (3.42.1 - 285.1) <77A20C25-EBB5-341C-A05C-5D458B97AD5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff89139000 - 0x7fff89147fff libcommonCrypto.dylib (60027) <BAAFE0C9-BB86-3CA7-88C0-E3CBA98DA06F> /usr/lib/system/libcommonCrypto.dylib
0x7fff89153000 - 0x7fff89158fff com.apple.OpenDirectory (10.8 - 151.10) <CF44120B-9B01-32DD-852E-C9C0E1243FC0> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff891b6000 - 0x7fff891b7fff liblangid.dylib (116) <864C409D-D56B-383E-9B44-A435A47F2346> /usr/lib/liblangid.dylib
0x7fff891b8000 - 0x7fff89220fff lDo a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.
Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application unistaller. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About
General information.
Isolating issues in Mac OS X
Troubleshooting Permission Issues
Step by Step to Fix Your Mac -
My primary boot disk is encrypted as is a secondary boot disk (backup) but I cannot boot using any other disk. System 10.8.5, MacPro 4.1.
All disks mount using primary boot disk. All disks check out as OK and I have repaired permissions.
When I choose in the control panel the Mac boots but will always use my original boot disk.
When I select the disk using the option key at startup, the boot process stalls with a grey screen and a spinning cursor.
Thanks,
DaveStill trying to figure this out. I erased the drive, did a format using disk util and then re-installed the system but I still cannot get the disk used as a startup drive. I also tried an external firewire drive and it won't allow me to boot from it either.
I can choose it starting up with the option key but it just gives me a blue screen and the spinning cursor.
If I select it in the startup pref pane it boots into my other startup drive only.
DaveLon -
If I get a new home PC, can I use the cloud to tranfer my Itunes library to the new computers harddrive?
Welcome to Apple Support Communities
No. That would only be valid for content purchased in the iTunes Store, because you can redownload purchased content onto a different computer for free, and it is also valid if you are using iTunes Match, but note that settings, device backups... will not be transferred. Moreover, if you have got an iPhone, iPod or iPad, you will be asked to erase it before being able to use it with your new PC.
Instead of doing that, I recommend you to transfer the whole iTunes library to your new PC by following these steps > http://support.apple.com/kb/ht1751 Finally, do the "Restoring your iTunes Library backup" on your new PC. -
Every time I log in one of my 2 computers with Microsoft Account, I have to change the main button (left/right) setting, because the settings persistence via SkyDrive/OneDrive.
I have different main mouse button settings in the computers.
Those settings shouldn't be changed, if the account is not a new one, after all, if the user has different settings in old accounts, it means there must be a reason to do it (because of hardware and/or furniture restriction).
Thus, a check button in the mouse settings' window that let the user tell if it should be changed or not would be welcomed.Every time I log in one of my 2 computers with Microsoft Account, I have to change the main button (left/right) setting, because the settings persistence via SkyDrive/OneDrive.
I have different main mouse button settings in the computers.
Those settings shouldn't be changed, if the account is not a new one, after all, if the user has different settings in old accounts, it means there must be a reason to do it (because of hardware and/or furniture restriction).
Thus, a check button in the mouse settings' window that let the user tell if it should be changed or not would be welcomed. -
Either I can't find my printer control panel or it does not have the scan icon
I have an HP Deskjet 3055A J611 Series, which is running on Windows 7.
It is important that I scan several pages and place them all in one file. I understand that this requires that I access the printer control panel. I have accessed the printer through the icon "devices and printers", and the panel that comes up have only the following 4 items: am unable to scan from my printer control panel: HP Printer Assistant; See What's Printing; Set Preferences; Customize your Printer. Perhaps this is not the control panel? If not, then I do not know how to access the control panel. On the other hand, if this is the control panel, then it does not have all of the icons and I do not know why. Could you please help? If I can't get this straightened out, I will need to find another printer that can easily scan documents with several pages onto one file.
Thank you in advance,
Maria ROBLE
Language-incontext, FRANCEWelcome to the forums @CLEANA , Maria
I understand you are not seeing the options within the Printer Assistant to change the scan options to allow you to save a multi-page scan as one file.
I would first suggest installing the Full Feature Driver to install the scanning options.
Click here to download: HP Deskjet Full Feature Software and Drivers
Afterwards, you should see the printer software on your Desktop, open it up, click on Scan a Document or Photo, select the "Advance" option and you should see this box to check mark to select:
I hope that helps!
Happy Tuesday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution! -
HP 6500A - Can't get into printer "control panel software" to check ink level, etc.
First let me apologize... I don't know what the correct name is for the software that starts up when you use the printer icon that was installed on my computer's desktop when I installed the printer. I am calling it the "control panel software" for want of a better name.
My printer was setup to work wirelessly on my wireless network and was working fine. The "control panel software" worked fine when I click on the icon on my desktop and I was able to check the ink levels, etc.
I just got a new router and so I had to reconfigure my printer to use my new wireless network settings. It wasn't working properly, so I decided to uninstall and reinstall the HP software for the printer. As part of this it put a new icon on my computer's desktop for accessing the printer "control panel software", another new icon for the scan function, and another for the ePrint Service.
The printer works fine... I can print and scan properly. It successfully connected to my new wireless network and I thought all was well. However, this is not the case.
What is weird is that the "control panel software" icon doesn't take me to the control panel functions any more. When I click on it it takes me back through the process of setting up the printer connection (wireless, wired, USB) again. If I go through that again it tells me everything is installed and lets me set the default printer again and then asks me to register again. So... I think I'm done, but then if I click on the icon again, it goes through this same process again.
Is there any way to stop this endless connection setup and just get to the "control panel software"?
Any help appreciated.
Thanks,
BillWhat operating system? I recommend not using the software CD as it may be out of date. Get the latest software for your printer from the "Support & Drivers" link at the top of this page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Printer control panel is not responsive.
touch printer control panel is not responsive. The power button is responsive as well as the nfc button. Need help please
Hey , Welcome to the HP Support Forum. I see that your HP ENVY 7640 e-All-in-One Printer's front panel is not functioning. I would like to assist you with this. Have you tried a hard reset? 1. Ensure your printer is powered on.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer (if it doesn't automatically reboot). There are more advanced reset steps available but they're no good to you if the printer won't allow for you to navigate through the touch screen menus. If this basic tip restores front panel functionality let me know and I'll private message you the semi-full reset steps. Otherwise I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Thanks for posting in the HP Support Forum. Have a great day! -
Hi there. I am having trouble printing in black on my HP deskjet 3520. I installed a new HP 27 black cartridge and it is printing but in VERY light gray color. I am trying to do a printer head clean, but I can't find the printer control panel. No icon on my desktop. HELP. I need to get this printer to print. Thanks, flhddr
Hey , Welcome to the HP Support Forum. I see that your HP ENVY 7640 e-All-in-One Printer's front panel is not functioning. I would like to assist you with this. Have you tried a hard reset? 1. Ensure your printer is powered on.
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer (if it doesn't automatically reboot). There are more advanced reset steps available but they're no good to you if the printer won't allow for you to navigate through the touch screen menus. If this basic tip restores front panel functionality let me know and I'll private message you the semi-full reset steps. Otherwise I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. Thanks for posting in the HP Support Forum. Have a great day! -
HT4858 I cannot click on photos in the icloud control panel...why?
I cannot click on the photo tab on the icloud control panel...why??
You might try uninstalling the iCloud control panel (listed as "iCloud" on the uninstall programs list), then reinstalling it from here: http://support.apple.com/kb/DL1455.
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Markers in the Effect Controls Panel
I'm up to page 165 of the Premiere 6 manual, trying to understand markers, and it says:
Create markers in the Effect Controls panel
In the Effect Controls panel, you can view all of the markers that you created in the Timeline panel. You can also add markers to your sequence to designate where you would like to place effects and see the markers as you work in the Effect Controls panel. In addition, you can create and manipulate markers directly in the Effect Controls panel.
1. Drag the playhead to the place where you want to create a marker.
2. Right-click (Windows) or Control-click (Mac OS) in the timeline ruler:
In Premiere Pro CS5.5, and earlier, choose Set Sequence Marker, and then choose the type of marker you want to set.
In Premiere Pro CS6, choose Add Marker, or press the M key.
I follow those instructions to the best of my ability, and nothing appears in the Effect Controls Panel. The previous three paragraphs are labelled as CS5.5 and earlier. I'm wondering if this paragraph should also have been labelled as CS5.5 and earlier.
In CS6, do markers appear in the Effect Controls panel? If they do, how do you get them to appear?Thanks Jeff. My Effect Controls timeline was hidden. I don't remember it even being there, but I suppose it must have been at some stage.
Now, another Marker matter. At the bottom of page 165 it states:
"Move a marker
Do one of the following:
To move a clip marker in a clip that’s in a sequence, open the clip in the Source Monitor and drag the Marker icon in the Source Monitor’s time ruler. (You can’t manipulate clip markers in the Timeline panel)."
This is what I've done:
In the Source Monitor I set up a marker for a particular clip. Three things happen.
An empty grey Marker appears above the Timeline in the Source Monitor (that Marker disappears if I move the Playhead).
Two green Markers appeared inside the clip in the Sequence Panel (those Markers stay put).
The Marker details appear in the Marker Panel.
I can cause the Marker to move if I change the In and Out points in the Marker Panel, but I cannot "drag the Marker icon in the Source Monitor’s time ruler." I can't see any Marker, except the empty grey one. -
Why does my pc not see my new HP 6520 unless I reconnect the printer each time I need to use it?
New HP 6520 is driving me mad. It remains connected to my wi-fi solidly all the time, but my HP notebook (Windows 7) cannot see it unless and until I go through the wireless setup on the printer using the same IP etc.
I have added the HP printer software to the firewall (Norton) traffic rules and added its IP address to my router, to no avail. Otherwise it remains invisible to the rest of the network, which is a huge, huge pain.
Bottom line - I cannot print or scan or use the printer, despite the fact that it remains solidly connected to my network unless I reconnect it from the printer control panel. Seldom have I come across a more user unfiendly piece of kit and would much appreciate someone giving me a steer as to making the darned thing work as it should.And that, dear cns518, is exactly what I am going to do and never again think of HP when it comes to buying a printer. My son, very experienced, runs his own internet business and he had a go and got it working for a while and then, without reason it stopped again and has reverted to 'you want to print matey?, ,Then best you turn off Wi-FI and then back on again and I might think about it'.
The printer mechanics seem good, but what is the point of such a useless software setup that none seem able to get right. Am off to the store from whence it came tomorrow, so bye-bye HP 6520 and over to something that will work out of the box.
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