Unable to scan to computer

When I test scan to network forlder, I get the error message: Your printer cannot write to the destination folder. Destination folder is set to read-only or has wrong permissions. The destination folder is public and has read/write permissions for everyone. Same problem when I try to save faxes to the computer.

Hi @JiffyFingers
Please right-click your network folder, select Properties, and then click the Security tab. Please make sure your folder's security feature is set to be shared across the network so that all users can scan to it.
This information and more can be found in the following document; Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder) for HP Offi...
Please open the document above and click on "How to scan directly to a network folder (network connections only)". Use these instructions to verify you are completing the steps as recommended.
If the issue persists, let me know and we can take a look at possible causes/solutions. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Photosmart 7525 All in One - Unable to Scan to Computer

Unable to "Enable Scan to Computer"
I've downloaded the most recent downloads and drivers.
Running Yosemite 10.10.1 on Mac
WiFi connection confirmed
HP Utility - Photosmart 7520 series > Scan to Computer > "Scan to Computer Cannot Be Enabled"

Hi @sarahxtemp,
Looks like we may need to try a different uninstall approach and see if this gives us the Scan to Computer option.
Move the files and/or folders to the trash, drag and drop
Macintosh HD/Applications//Hewlett-Packard folder
Macintosh HD/Library/Application Support/ - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Caches - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Documentation/Help/ - delete all files and folders regarding HP/Hewlett Packard
Macintosh HD/Library/Frameworks/HPServicesInterface.framework
Macintosh HD/Library/Frameworks/HPSmartX.framework
Macintosh HD/Library/Image Capture/TWAIN Data Sources/HP Scan Pro
In Macintosh HD/Library/Image Capture/Scripts - delete all files and folders regarding HP/Hewlett Packard
In Macintosh HD/Library/Preferences - delete all files and folders regarding HP/Hewlett Packard
Move Macintosh HD/Library/Preferences/loginwindow.plist to the desktop. NOTE: Not removing the file loginwindow.plist during the manual uninstall could cause the uninstall to be unsuccessful.
In Macintosh HD/Library/Printer/hp - delete folder
In Macintosh HD/Library/StartupItems, drag the following folders to the trash, HP IO and HP Trap Monitor
In Macintosh HD/Users/USERNAME (this should have a symbol of a house next to it)/Library/Preferences, drag the following folders to the trash: *Any files beginning with com.apple.print, *Any files beginning with com.hp, *Any files beginning with Hewlett-Packard, *Any files beginning with HP or hp
In MacintoshHD/Users/USERNAME/Library/Printers, drag any All-in-One printers listed here into the trash.
Drag the HP icons from the Dock and drop it on an empty space on the desktop. The icon will disappear.
Close all open windows.
Restart.
Empty the Trash.
Follow these steps to remove the print driver and other software from a computer.
From the computer desktop, double-click the Macintosh HD  icon.
Double-click the Library folder.
Double-click the Printers folder.
Right-click the HP folder, and then select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then clickOK. Wait for authentication to complete.
Double-click the PPDs  folder.
Double-click the Contents  folder.
Double-click the Resources  folder.
Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
Double-click Print & Scan.
In the Printers list, click your HP printer, and then click the Minus button to delete it.
Restart the computer again.
After logging in, Repair Disk Permissions
On the Dock, click  Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer .
Restart the computer.
Install the software; HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers, once the software is successfully installed we can then delete the loginwindow.plist from the desktop.
Download and install the HP Printer Drivers for OS X.
**Source
Please let me know if this resolves the issue.
HevnLgh
I work on behalf of HP
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Unable to scan----no computer found

I have recently switched internet providers. My wireless box is downstairs and I have a router-repeater between it and this computer (a Mac). I've had no troubles with scanning until this change was made. In trying to scan I see the message "no computer detected). I've tried identifying the wireless router as both the original box and the repeater. The wireless network test report says "No problems found. Congratulations on the successful setup of your wireless printer" The HP Network Configuration Page says the Netowrk Status is "Ready" and the Active Connection Type is "Wireless". Yet every time I hit 'scan' the message comes up that no computer is detected! I've tried switching the printer/scanner off and on again. I've tried unplugging it. Nothing has worked. Help!!!
This question was solved.
View Solution.

Hi Sophia21,
I understand since you changed internet providers the printer won't scan. You have a wireless box downstairs and a router-repeater also. I can help you, but I will need some more information to assist you better.
Is the printer connected to the main routers network name?
In the mean time you can do the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
What operating system are you using? Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
What kind of router do you have?
What is the full name and product number of your printer? How Do I Find My Model Number or Product Number?
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanning to Computer, HP Officejet Pro 8500 Wireless All in one Printer A909g

I am unable to scan to computer with Win 8.1 using my HP Officejet Pro 8500 Wireless all in one Printer A909g. I can scan to email. The system says my drivers and software are up to date. When trying to scan to computer all I get is a blank scan file with no scan number (Scan_Doc0054) as I used to with Vista. In Vista I was able to drive the whole process from my computer. When scanning to email now I have to drive it from my printer as opposed to the computer.
I restarted an old computer running Vista and the 'scan to computer' function is operational. As far as I am aware there are no other functional problems with the printer.
Any help would be very much appreciated. Thank you.

Hi John046,
I am sorry to hear that did not work for you, I do have some more options for you to try:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. Windows Defender - Turn On or Off in Windows 8.
Disable any firewalls. Disable firewall Windows 8.
Re-install using the HP Printer Install Wizard for Windows.
If that does not resolve your issue, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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OfficeJet 4630 enable scan to computer error

I just purchased the Officejet 4630 yesterday. I am able to print but unable to scan to computer. When trying to enable scan to computer, it never completes the task. I have followed the troubleshooting guide including repair disk permissions. The driver is the most recent.

Hello Fredcat,
Welcome to the HP Forums!
I understand you're unable to scan a document using the Officejet 4630. I will do my best to assist you! First, what is your operating system on your Mac computer? Click here to find out: Mac.
Have you followed this HP document on A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning. Did you try uninstalling/reinstalling the HP software?
How is this printer connected? Wireless or USB?
Please verify this information and I will assist you further. Have a great day!
I worked on behalf of HP.

5180c unable to scan and send to computer

I have HP Photosmart Printer and am unable to scan and send to my computer. I used to, but am unable to. How can I fix it?

Hello @Foxglove77,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when attempting to scan documents to your Windows 7 computer from your HP Photosmart C5180 All-in-One Printer.
To start troubleshooting I am going to have you download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you. Please click here to download and run the HP Print and Scan Doctor Tool.
Once the Tool completes, please test scanning again. Should the issue persist, please take note of any error messages.
If you do happen to see the message 'No Scan Options' when you attempt to scan from the front panel, please click here. Once the support document opens select the dropdown for 'How to scan with HP Software'. Next, click on 'Set up scan settings'. Lastly, select 'Control panel button settings' . Please use these instructions to reconfigure your front panel scan options. Once your scan settings have been reconfigured, please test scanning from the front panel again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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I am unable to scan to my computer

Printer: HP 4620 I am unable to scan documents to my computer: HP Envy touchsmart notebook The message: Scan cannot be completed, Connection to the computer has been lost or OCR application is not installed on the computer The printer worked for months and all of a sudden I am unable to scan. Please help

Hi,
Please follow the give HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03586087&tmp_task=solveCategory&cc=us&dlc=en&la...
Hope it helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP Photosmart 5510 unable to scan from panel or computer using Windows 7 64 bit.

I've uninstalled software 3x and reinstalled using driver from HP's website. I've already gone through the HP Diagnostic tool 3x. Windows (WIA) Scan and HP Twain Scan always come back with error messages. Through their messages, we have uninstalled and restarted computer numerous times. Scan to Computer is enabled. Wonder if the printer is faulty.

Have you tried restarting the following services:
Remote procedure call
Shell hardware detection
WIA
If not, let me know and I can tell you how.
Mike
Say "Thanks" by clicking the Kudos Star in the post that helped you.
I am an HP employee.

HP 7515 won't Scan to Computer

i'm using Windows 7 Home Premium 64 bit and an HP 7515 All in One. When I originally setup the printer, whenever I rebooted the PC a window would pop-up asking to enable Scan to Computer. That no longer happens. When I attempt to Scan to Computer from the printer the message on the printer directs me to Enable Scan to Computer via the printer software when using wireless printing. Unfortunately the printer software does not provide that option to select. When I use the HP Printer and Scanner Doctor it repeatedly tells me to remove power from the printer, restore power and reboot the PC. That does not fix the problem. When I try downloading a new driver (7510 series as 7515 is not available) the HP software indicates I am not connected to the internet when in fact I am.

Hi @jimalo,
I see by your post that you are unable to scan. I can help you.
Is the printer still installed and printing on the computer?
I have provided a document with some steps to try to see if that will resolve the issue.
A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
If the printer isn't back on the network, please check this document out.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Unable to scan and communicate with scan function C6180 Vista Home Premium 64 bit Printing works

I have an all in one C6180 Photosmart connected by wireless network (infrastructure). Network consists of 2-laptops, 1-Desktop and the printer. Everything works from HP solution Center on the Compaq laptop and the Dell desktop both running Windows XP. My newest laptop is a Dell studio XPS core2 2.4ghz running Windows Vista Home Premium 64 bit. I am unable to scan from the Dell Laptop using HP Solution Center nor can I scan from the printer buttons to the laptop. Solution Center opens I select "scan document" and immediately get an error message "unable to communicate with scanning device. Likewise with the copy function. The laptop does recognize the printer though and I am able to print wirelessly. All functions work when connected via USB so I believe the printer is fine. I have been working with this problem since I bought the printer in 2007. I spent many hours reading hundreds of internet posts, talking by phone with HP and via e-mail support from HP. I became frustrated and gave up for awhile but now I want to see if there are any new solutions that I don't know about. I downloaded full feature software and drivers for the 6180 from HP and performed various levels of uninstall (L1, L2, L3, L4). I also cleaned the registry with ccleaner, windows disk cleanup and manual registry deletions when allowed per HP. I have checked port settings, tried stopping HP functions is Services.Msc. The Digital monitor is currently running, however no scanner communication-computer to 6180 and no scanner communication 6180 to computer. I can print and fax from computer wirelessly. I have ran the HP diagnostic utility separately and it appears everything is fine, connection IPaddress etc. During install when prompted to run test it says the printer is connected to the network. I have tried to add a device to the network after install and get the message no wireless devices found. The scanner does not appear under Cameras and Scanners in control panel. Nor will it find the scanner when I try to add device. Firewalls and antivirus have been turned off. Still can't make it work. Suggestions please.

Sorry about your pain. L3 uninstall is what I recommend. Re-install from hp.com and this time, with the printer properly attached it should flow OK.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

LaserJet Pro 200 color MFP M276nw scan to computer file

when we attempt to scan we have three options on the printer
1. Scan to usb drive
2. Scan to Network folder
3. Scan to e-mail
the only way we can scan is to choose #1. If we want to attach a scan to an e mail or place it in a file the only way that seems to work is to put it on a usb drive then transfer it to a file on the computer or an e-mail
Choosing #2 or 3 results in:
"this feature requires the printer be connected to network"
we are connected to the CPU by a USB cable from a port on the back. How do we just scan directly to the computer??

HI Ducky1930,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you are unable to scan to the computer.
I will be happy to help you.
The printer would have to be setup on the wireless or hardwired with a ethernet cable to the router for those other 2 features to work.
I have provided a document for How to Scan: From the Control Panel.
You can follow this document to scan from the computer software. Scan.
Here are some instructions for setting up the printer on the network if you decide to.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network.
Hope this helps.
Thank you for posting on the HP Forums.
Have a wonderful day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP5502 Can't scan to computer

Have seen previous solutions which appear easy enough. However, I dont have printer icon to click on! Suggestions please.

Hi @1hopeless,
Welcome to the HP Support Forums. I understand that you are unable to scan to your computer.
To better assist you would you please provide some additional information:
What model and product number of HP printer do you have as there isn’t 5502 model of printer? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer? whatsmyos.com
Are you able to make a copy from the front panel?
Is the printer plugged directly into a wall outlet?
I look forward to hearing from you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Scan to Computer problem HP Officejet Pro 8500 (A909a) OSX 10.7.5

Good afternoon,
First of all I appologize if this question already has been asked a thousand times, but I am unable to find a solution in the somewhat simular stories. But reading thru all off them, while English is not my native language, was beginning to wear me out.
My set up is as follows:
- HP Officejet Pro 8500 all in one - A909a
- 2 iMac running with 10.7.5
One can be selected using the "scan to computer" and the other can't. Both have identical systems, the only difference is the one that can not be found by the printer is the one that has done all the available updates.
So far I have done an "repair permissions", looking for additional updates and finally an uninstall of the software. I installed the programme HP_Installer_Officejet_Full_Group05_10.6.dmg (which I believe is the one that came with the printer) after which it all works again. So problem fix I know... but when checking for updates using the Apple update, there is an update waiting for me and when I run that one, that computer dissapears again from the "scan to computer sellection).
For now I am keeping the update sitting in the Apple Update and happily use all the functions, but I am curious (and a bit OCD with the fact there is an update hahaha), can I ever have my software up to date without having to loose that function? Or is there another update/fix I can try using the up to date software?
Thanks in advance for any response!

Welcome to the forums, I hope you are well
I noticed your post and have read it thoroughly. My first question to you is, what is the update that is waiting? I would like to know about the update before we continue.
Please let me know and I will gladly look into this some more for you!
Best wishes,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Restoring .dmg image from external to Mac HD in Disk Utility: "Unable to scan image (Input/output error)"

Hi guys,
So I've got a problem with restoring the image backup I did (using Disk Utility) of my 500GB HD on my MBP which was acting weird or maybe even crashed a few months ago. After creating the backup image and putting it on my external device, I installed Mavericks back to see if everything was alright (mainly the HD) and everything seems okay.
I did try restoring the backup image through disk utility before installing mavericks (thus erasing everything again on the HD) AND after. But nothing..
The whole process starts fine and then it starts scanning the image when after maybe a good 10-15min in I get a message that says that it was unable to scan the image. I tried verifying the disk(s), everything came out "OK". Also tried scanning it through Images > Scan image for Restore... with the same results.
While searching I've seen people getting messages like "Unable to scan filename.dmg (Invalid argument)" and "Unable to scan filename.dmg
(Internal error)" but none have (Input/output error)
The screen grab is below.
I also came across something about using terminal/commands but I'm not that savvy with it, especially considering that those there had issues with either mounting or trouble finding the image.
I've also tried moving the backup image to a different external device 2TB and also the desktop because I read it may have to do with the format of the externals or maybe free space. But THEN I would get a message saying
"The Finder can't complete the operation because some data in "Mac HD Backup.dmg" can't be read or written. Error code -36"
Fyi ALL my externals are HFS+/Journaled and the backup image format was compressed.
I REALLY don't know what to do next. Was it the wrong move to create a dmg image? Have I lost everything? Is there still a way out?
If anyone can help, THANKS!
2012 MacBook Pro, Mac OS X (10.9.3)

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

Unable to scan to computer

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