Unable to scan using a HP Deksjet 2544

Hi - I'm trying to scan for the first time using this device and I get an error message saying it's still processing the previous scanning job
Help please

Hello @Sysby1,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'scanner in use' error state that you're receiving when trying to scan from your HP Deskjet 2544 All-in-One Printer to your Windows 8.1 computer. I understand that this is the first time that you're trying to use this device for scanning purposes. Therefore, I would like you test the copy function to verify that your printer hardware is working properly. Please follow the steps below to resolve this issue.
Step 1: Test Copier:
First, it is crucial to ensure that your printer will perform a standalone copy. If copying fails that you are dealing with a hardware issue rather than a software or driver issue.
1. Load paper in the input tray.
2. Lift the lid of the printer.
3. Load a document wiht print side down on the right front corner of the scanner glass
4. Close the lid.
5. Press the Start Copy Black option.
Source: Copy Text or Mixed Documents
If your printer copies successfully than the hardware is perfect. Should this be the case please proceed to the next step.
Step 2: Run Print and Scan Doctor:
If your printer hardware is fine, than there is a good chance that something is 'wrong' with the HP printer drivers or software on your Windows 8.1 computer. To verify that your printer is installed properly on your computer I would like you to download and run the HP Print and Scan Doctor. The Print and Scan Doctor Tool will run on your computer and 'fix scanning' issues for you. Should any driver, software, or connection conflicts be detected than the HP Print and Scan Doctor will attempt to resolve those conflicts for you.
HP Print and Scan Doctor
Once the HP Print and Scan Doctor has completed its 'fix scanning', please try to scan again.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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thread="872" file="cwuahandler.cpp:3064">
<![LOG[Scan failed with error = 0x80244023.]LOG]!><time="04:05:06.263-480" date="09-20-2014" component="WUAHandler" context="" type="3" thread="872" file="cwuahandler.cpp:3520">
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2014-09-20 06:04:25:166 552 634 PT WARNING:
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2014-09-20 06:04:25:166 552 634 PT WARNING:
PTError: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING:
GetConfig_WithRecovery failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshConfig failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: RefreshPTState failed: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: Sync of Updates: 0x80244023
2014-09-20 06:04:25:166 552 634 PT WARNING: SyncServerUpdatesInternal failed: 0x80244023
2014-09-20 06:04:25:166 552 634 Agent   * WARNING:
Failed to synchronize, error = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent   * WARNING: Exit code = 0x80244023
2014-09-20 06:04:25:170 552 634 Agent *********
2014-09-20 06:04:25:170 552 634 Agent ** END ** Agent: Finding updates [CallerId = CcmExec]
2014-09-20 06:04:25:170 552 634 Agent *************
2014-09-20 06:04:25:170 552 634 Agent WARNING:
WU client failed Searching for update with error 0x80244023
2014-09-20 06:04:25:171 5752 de4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI   - Updates found = 0
2014-09-20 06:04:25:172 5752 de4 COMAPI   - WARNING: Exit code = 0x00000000, Result code = 0x80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI ---------
2014-09-20 06:04:25:172 5752 de4 COMAPI -- END -- COMAPI: Search [ClientId = CcmExec]
2014-09-20 06:04:25:172 5752 de4 COMAPI -------------
2014-09-20 06:04:25:172 5752 de4 COMAPI WARNING: Operation failed due to earlier error, hr=80244023
2014-09-20 06:04:25:172 5752 de4 COMAPI FATAL:
Unable to complete asynchronous search. (hr=80244023)
2014-09-20 06:04:30:171 552 634 Report REPORT EVENT: {37DD5321-4FD5-4024-9C84-1FB9C04D4A5A} 2014-09-20 06:04:25:169+0800 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244023 CcmExec Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244023.

Hi
If SCCM is setup correctly and your boundaries are correct then once you deploy updates the agents will pick them up.
Also make sure you SUP role has the FQDN set. Lastly if you are using port 8530 make sure it is open.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Thanks for a quick reply <baltwo>. You’ve answered that it is not a fake message!
fyi: I thought that I would use my external Buffalo for two purposes; namely the smaller ExFAT partition for copying stuff to my win7 netbook. The larger partition was to be used as my imac image of SL. So this was my first attempt at using disk utility - the idea being to hold an image backup at another location. Plus I now have the Lion thumbdrive ready to upgrade from SL and so being cautious wanted to have a SL image backup
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I’ll get back to apple telephone support for further advice.
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Scanning using C410a and iMac Yosemite 10.10 OS

I am unable to scan more than a single page. I have tried the Mac scanning software as well as two HP methods - connecting to the printer's webpage and double clicking the printer icon. I am able to scan a single page, but have some difficulty saving the image. I am cannot find a way to scan a multi page document - there appears to be no multi page prompt or option. Anyone have any thoughts?

Hello @doughboy914,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when attempting to scan from your HP Photosmart Premium Fax e-All-in-One C410a Printer to your Mac OS X 10.10 computer. I would like to assist you today with resolving this issue. Now, due to the age of your printer HP does not have a downloadable Full Feature Software and Driver available for this model of printer on the Mac OS X 10.10 computer. Therefore, you are relying solely on an Apple Update driver in order to use the functions of your machine. Because you are only able to scan single page documents only there is a chance that the Apple Update driver failed to load successfully for your machine. To correct any software or driver conflicts that may be occuring, can I please have you follow the steps below.
Step 1: Uninstall Printer:
It is important for troubleshooting purposes that we remove any existing instances of your printer from your computer so we have a nice clean slate to work with. Please click here to access the proper steps on how to remove your device. Once the support page opens please select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for your Mac OS X 10.10 computer. Next, please follow the steps under Method one, and Method two to reset your print system and uninstall your device. Once your HP Photosmart has been successfully removed please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Manually Load Driver:
Please click here to manually download and install the HP Printer Drivers v3.0 package for your Apple computer. Once the driver package has been downloaded, follow any onscreen instructions to install the package.
Once the driver package has been loaded successfully, please proceed to the next step.
Step 4: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 5: Add the Printer:
1. Click the Apple menu, and then click System Preferences.
2. Click Print & Scan, and then check if the name of your printer displays in the Printers list.
3. If your printer is already listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer
4. Click the plus sign (), click Add Printer or Scanner, click the name of your printer
5. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu. Ensure that you have the HP Photosmart driver selected and not the AirPrint.
6. Click Add to add the printer to the list.
- Source
Now that your printer is installed, please test printing and scanning to confirm that everything is now functioning properly. For instructions on the three supported methods of scanning in Mac OS X 10.10 please click here. Once the support document opens please follow the steps under 'Step 3: Scan the Document of Photo' and then choose the method you want to scan through.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Unable to scan using a HP Deksjet 2544

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