Unable to schedule WebI  reports

I am running BOE  Version 3.1
Implemented a cluster of 2 servers.   Am able to schedule reports when I run as Administrator. When I log in as any other user, the scheduled reports go into a pending state.  For testing purposes, the user has been given full control similar to the Administratior. Same resuls though..
The log file WIReportServer.bin_4414_2009_11_15_14_43_31_484_trace.log has this error:
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 34
2009/11/16 12:20:36.476|>>|E| | 4414|1175346096| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variableSystemHelpers.cpp:532:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 35
2009/11/16 12:22:21.551|>>|E| | 4414|1175346096| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:532: unable to resolve the USER_DOCUMENTS variable
SystemHelpers.cpp:540:static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&): TraceLog message 36
2009/11/16 12:22:21.551|>>|E| | 4414|1175346096| |||||||||||||||in static bo_utf8string Helpers::Registry::expandUserDocumentDir(bo_utf8string&) at SystemHelpers.cpp:540: unable to resolve the USER_PROFILE_APP_DIR variable
Edited by: tekuser on Nov 20, 2009 5:33 PM

Hi Nicolas,
When you saved your large report, did you keep the original data in it? If so purging the data will reduce the size of the report template. This may improve performance as I think when you click the schedule button, the template is copied to the cache area - and if your report template is contains the a large amount of data the copy may be slow.
It is only a guess but I would be interested to know if it makes a difference
Regards
Alan

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