Unable to see PDF in Outlook but OWA can

Question

Hi,
I need some expert advise on how to fix this issue. I have searched to resolve the issue and found this links but seemed
http://social.technet.microsoft.com/Forums/exchange/en-US/478c326b-486b-461c-9141-dd544b245c75/outlook-20032007-cannot-see-attachments-but-owa-can?forum=exchangesvrclientslegacy
and tried this as described above;
http://support.microsoft.com/kb/954684/en-us
A user forwarded me the email that should have a PDF attachment and I received it in Outlook 2010. There is a paper clip but no attachment to download. I tried OWA and was there. I tried with Outlook 2003 and 2007 and not there too. After, I run KB954684,
I forwarded the email I received to another user, logged on to that user and attachment is not there and but OWA has it.
Thanks,
Pete

Answer 1

Hi,
What is your exchange version?
The following article for your reference, it may give us some help:
Attachments visible in OWA but not in Outlook
If you are using Exchange Server 2010:
- Stop the Exchange Transport service;
- Locate the EdgeTransport.exe.config file (located in the following path: <drive>:\Program Files\Microsoft\Exchange Server\Bin\);</drive>
- In the EdgeTransport.exe.config file, add the following entry between the
/appSettings
<appsettings></appsettings>element and the /appSettings
element: add key="TreatInlineDispositionAsAttachment" value="true" /
- Restart the Transport service.
If using Exchange Server 2007, just install Service Pack 2 and run the following command:
Set-OrganizationConfig –ShowInlineAttachments $True
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support