Unable to see the email attachments in IC Agent Inbox

Hi All,
we are running on crm7.1, i have configured agent inbox and the email functionality is working fine, we used ERMS in our scenario to route the emails to specific agents.
Issue is that: the emails are visible and availble to the agents but we are not able to see the attachments along with, In agent inbox , the attachment is not visible for opening or downloading.
Following has been done:
Email profile has been configured IN IC WEB CLIENT -> BASIC SETTINGS -> COMMUNICATION - > EMAIL PROFILE - > Display of HTML mails is enabled.
Email profile has been added in business role via functional profiles.
SM30 -> table SXPARAMS - > maintained MULTILVALUE/ALTERNATIVE with HTML ACCORDING TO THE NOTE.
Note 1787141 has been implemented in the system.
still, we are not able to view the attachments which were sent to [email protected]  , while the agent logs on, he is able to see the email but not the attachment.
please let us know if we need to maintain any further settings to achieve this SIMPLE attachment functionality
Thanks in Advance,
Aj

Hi Sigrid,
I am able to see the entry in SOIN. however the attachment is displayed like below (attached screenshot for the same, please take a look)
SAP_BASIS is release 702 , level 0012, highest support SAPKB70212
BBPCRM is Release 701 with level 0009, highest support SAPKU70109.
let us know your inputs on the same.
Thanks
Aj

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    <Order_Combination>Y</Order_Combination>
    <Complete_delivery_reqd_by_law/>
    <Max_partial_deliveries/>
    <Delivery_Priority/>
    <Shipping_Conditions/>
    <Delivering_Plant/>
    <Partial_delivery_per_item/>
    </Record>
    <Record>
    <Sales_Organization>1001</Sales_Organization>
    <Distribution_Channel>00</Distribution_Channel>
    <Division>00</Division>
    <Customer_Nr>00114</Customer_Nr>
    <Order_Combination>Y</Order_Combination>
    <Complete_delivery_reqd_by_law/>
    <Max_partial_deliveries/>
    <Delivery_Priority/>
    <Shipping_Conditions/>
    <Delivering_Plant/>
    <Partial_delivery_per_item/>
    </Record>
    </ns1:MT_MDM_003_Shipping>
    Please change the data of second record accordingly. I also faced the same problem and some how manage to get this solution. Lets see whether it is working in your case.
    Regards,
    Jitesh Talreja

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