Unable to see/use the play bar in Captivate

Hello,
I'm happy to join you on this forum, as I have tried to find
(and did :)) answers for some of the problems I have experienced
when learning how to use the Adobe tools.
The latest issue I've encountered was when trying to view a
Captivate presentation.
It was already published on the Connect server and it could
be perfectly viewed on my computer.
However, an user I have sent the URL to tells me that he
could see and use no play bar (!!!)
Therefore, the actions like pause, go back and forth etc.
were no longer available for him.
What do you think?
Is there something missing from the PC system that could not
allow the good "reading" of my Captivate movie or....?
Thank you very much for your answer and help!
Regards,
Oana

Hi Oana
This would seem to indicate that possibly the link provided
to your other person was perhaps pointing to the main movie .SWF
file and not the HTML file. Can you check to ensure where the link
was pointing?
With Captivate 2, at the basic level of output, you should
see four files:
* One is a .SWF containing your main movie. Perhaps named
MainMovie.SWF
* One is a .SWF containing the playback controls for the
skin. Perhaps named MainMovie_skin.SWF
* One is a JavaScript file named standard.js
* One is an HTML file that you should point your user to.
Perhaps named MainMovie.HTM
Those typical four files (and sometimes more) should all
exist on the server where everyone links to watch the movie. The
fact the main part of the movie is being viewed by your user
indicates that everything they need is installed and working
properly on their PC. It seems to indicate there are possible files
missing from the server. Not from the aspect of server
functionality, but from the aspect of what you need to make sure
ends up there so the Captivate movie can play and find all the
components.
Cheers... Rick

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