Unable to select 'Use Phone for audio calls' on Cisco Jabber Client 9.6 for Windows

Hi,
I have recently deployed Cisco Presence Server and integrated with Call Manager 9.1.2. I have successfully deplyed 6700 users on IM & Presence. Some of the users requested for Cisco Jabber with phone control.
I have added CFS client on the Call Manager and associated it with the same extension numbers from their desk phones. I am currently able to make audio and video calls for these specific users. I am currently using Cisco Jabber Client 9.6 for windows. I have users both daisy chained to their desk phones and who are not. Can you please confirm if it does make any difference.
Problem Faced -
I am not able to use to option use phone for audio calls. The phone comes down with a cross sign on it. At the same time Cisco Jabber by default uses the client and it works as expected.
Can you please let me know if any of you guys have faced a similar issue.
Please let me know if you need any information regading the configuration used.
Looking forward for your valuable comments.
Thank you.
Regards,
Joseph Chirayath.

Hi Will,
I am attaching the screen shot for the END USER on CUCM 9.X that has been configured on Cisco Jabber.
Please do let me know if you need any further information.
Thank you.

Similar Messages

Lync doesnot use microphone for audio calls in Mac

Hi,
When Im calling from my Lync the person on the other side cannot hear my voice. Im using lync on my mac. This used to work before but has suddenly stopped working. My lync version is 14.0.10 and my OSX is 10.9.5. I use skype for audio calls on the same machine
and it works well

Hi AshwanG,
You can configure your audio device settings in Lync Preferences. In the Lync Preferences window, click the Audio tab.
If you are having audio problems, and you can't resolve them within the Lync for Mac client, you can specify the input and output devices in your system sound settings:
Open
System Preferences and select Sound.
Select the appropriate settings for "Output" and "Input".
Best regards,
Eric

Unable to Externally Register Phone Services on Cisco Jabber Client via Expressway E

Hi,
I have currently deployed Cisco Jabber along with Expressway C and E for external regeneration without VPN. I have successfully registered IM and Presence service externally on the internet and I am able to chat with other Jabber users.
I am not able to register phone services for Cisco Jabber client who are registering externally over the internet without VPN.
I have checked that all the users are able to use IM and Presence along with Phone services in the internal network and over the internet using VPN. I have configured the required DNS SRV records on both the internal and external DNS Servers.
I am attaching a screen shot of the Jabber Client that is registered over the internet along with this post for your reference.
Appreciate if you can share your thoughts on the same.
Please do let me know if you need any further informaiton.
Thank you.
Regards,
Joseph Chirayath.

I am testing with an android device, and I had to add a "digest user" on the BOT device in order for this to work. Phone services are now connected.

A list of supported Android Phones for Cisco Jabber Client.

Hi there,
I opened a discussion before about the Cisco Jabber Client for Android phones.
This product from Cisco is only official support bij a several mobile Android telephones. (very poor)
As everyone knows is that the mobile market is continious in development. Since a half year the official support phone list is still the same, but a lot of new Adroid phones are now on the market.
It's even so worse that some of the Cisco supported phones, are not available anymore in the market.
- Samsung Galaxy S2 becomes a Samsung Galaxy S3
- Samsung Galaxy TAB is still there
- Samsung Galaxy S (are not available anymore) The S1 or S Plus are now becoming the Samsung Galaxy S Advanced.
At what are the alternatives?
Still the list on the documentation is out-dated.
See:
Samsung Galaxy S International (GT-I9000) with Android operating system (OS) Version 2.2.1 or 2.3
Samsung Galaxy Tab International (GT-P1000) with Android 2.2.1 or 2.3
Samsung Galaxy S II (AT&T) with Android 2.3
To use Cisco Jabber for Android on the Samsung Galaxy S device, it is important that you upgrade your handset OS to Android Version 2.2.1 or 2.3. See the manufacturer/carrier site for more information about how to update the OS on your device. Minor voice quality issues may be experienced depending on the device used.
So hopefully Cisco is still working on the Cisco Jabber solution, and a lot of mobile Android phones will be supported so the road to success will be open.
Hopefully someone can help me to list of tested and supported phones (Official bij Cisco)
Kind regards,
Edgar

The official list of tested Android phones is what you've already discovered. With the next release of Cisco Jabber for Android, I'm sure it will be updated.
While the official list of what we tested is short, the client will work on many Android devices and TAC will provide support if you run into technical issues; provided the issue is with the Cisco Jabber client itself, and not with the OS of the manufacturer.
If there is a specific Android phone you are looking to have officially tested by Cisco, PM me with that information and I'll work with you to see what we can do to get it added.

Directory Caching issue with Cisco Jabber client for Windows

Hi ,
I am facing cache issue with Cisco Jabber client for Windows. If I do any change related to modification or deletion of contacts in Active Directory/ Callmanager, it does not reflect in the Jabber. Because jabber takes the contacts from the locally stored cache file in the Windows system.
Every time I have to remove the cache file to overcome this issue, practically it's not possible to do the same with all the Widows users. As, if any employee leaves the company and still I can see his contact appears in the "Cisco Jabber client". I have not seen this issue with Android/Apple iOS.
Is there any automated way to remove the cache file?
Here is the detail of CUCM,Presence and Jabber.
CUCM version: 9.1.x
Presence : 9.1.X
Jabber : 10.5 and 10.6

Hello
On our environment we had to install a dedicated Microsoft Certificate Authority "just for Cisco Jabber usage" to house the
Network Device Enrollment Service.
Our certificate for the CUPS were generated on this Certification Authority too.
I discussed this certificate matter with my colleagues this afternoon and nobody seems to remember how these certificates were deployed into the
Enterprise Trust store for the users.
But I think they asked all 400 users to accept the 3 certificates by answering "yes" to the popup instead of using a script deployed by GPO...
I wish you success with that deployment and really hope you have a technical partner that *Knows* this subject.
Our partner left us alone with that unfortunately.
Florent
EDIT: If the "Certutil script method" works, please let me know. This could be useful in our own deployment.

Cisco Jabber Client for Linux

Are there any plans to have a Cisco Jabber client on linux?

Mike,
The larger body of use case and development for Jabber has centered on Windows and mobile iOS and Android devices. That's not to say that there isn't a contingency of customers that want a Linux client but, as of today, there is no "Jabber" client for that platform. However, I've heard this question asked in a few different forums and the answer thus far has typically been one or both of the following:
1) There is a Jabber SDK, which could potentially be used to custom develop an application.
2) Use 3rd-party XMPP client (e.g. Pidgin)
As for an official answer on "will there be in the future" with a yes/no/maybe and/or a possible timeframe, you would need to reach out to Cisco or your trusted partner as roadmap items cannot be discussed without having a non-disclosure agreement in place. That's what Jamie is getting at in his response.
D. Hailey
NetCraftsmen, LLC.

Is there a way to switch off by default the video on FaceTime? I only ever use this app for audio/calls and hate the video being on. I especially hate that if I leave the app open to receive calls it means the camera and green light are on.

My issue is that I can't find a way to have the camera switched off when the app is open and so this means if I want the app open all day to receive calls then the camera is going to be on the whole time. Even if it didn't potentially drain the battery, or add to the CPU usage or whatever else may cause any problems whatsoever (wheel of death!), I just don't want the camera on as I don't see myself ever wanting to use the video call feature but I would use the audio/call multiple times throughout the day to make and receive calls. The camera being on when the app is open is enough to prevent me from using the app. Also ever since seeing that episode of criminal minds where if you saw the green light on above the screen then it meant the killer was watching you!
Basically I just can't believe there isn't a way to disable the camera whilst having the app running. I know when initiating an audio call the camera goes away, but I would like the camera away the whole time. To me it just would make sense that if you click the video option then the camera is on, and if you click the audio option then the camera goes off. It just seems waaaaay to basic a thought for apple to have missed... Let's face it, we're not all as pretty as the people in the apple adverts and don't want to see our ugly mugs staring back as us when we work all day at our macs!

I have exactly the same concern. It seems it would be a simple fix for Apple to allow users to turn off the camera (and even the mic) while keeping FaceTime open -- especially now that it turns out FaceTime must remain open in order to send and receive iPhone calls on a Mac.
I like to think this new functionality of FaceTime will be baked into a future release of Yosemite, as the current setup has that not-quite-finished feel of a work in progress. In the meantime, there's nothing like a little piece of Post-It stuck over the camera to keep the NSA from watching your face as you type a post to the Apple Support Communities.

Iphone 4 speakers not working, but I can use phone to make calls & hear

Hello, please can anyone help me? My iphone 4 has stopped ringing out or making any other sound through speakers, although I can still use it to make calls & can hear people when I phone them. I've tried resetting it & also powering it off but it has made no difference. Does anyone have any solutions that may help me please?

Check to make sure the mute switch is not in the mute position.
You can also check to see if Do Not Disturb is on or off.

Softphone feature for Cisco Jabber Client

Hello everyone,
I have a CUCM cluster v.8.6.2 and a CUPS v.8.6.4. I've installed my full CUWL licenses as well as my CUP Licenses AND the Jabber for Everyone COP file. I've managed to install Jabber on Mac and on Windows and have all the features such as Chat, Desktop phone integration and Visual Voicemail with Cisco Unity Connection working as well. The only feature I'm having a huge hassle getting to work is the Softphone feature. I've tried adding a CUPC device with the user (btw everything is integrated and uses LDAP for authentication) as the digest account for it as well as the Owner ID. I've tried adding a CSF device as well (I remember reading it somewhere) but the Jabber client never discovers a Softphone device and all of the options on the client are grayed out for me to put in the device settings. I thought I saw it once looking for a device name CSFACILLI (ACILLI being my username) in the System Diagnostics for the Jabber for Mac client but now it just shows:
   Soft Phone Server
Server Address:           cucm02.mycompany.net
Server Port:                     2748
Server Protocol:           --
Device:                               --
Line ID:                               --
Status:                               Disconnected
Any help or thoughts on this would be greatly appreciated! Thanks!
Tony

Aaron,
Here's the bit I found interesting from the reporting function:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- begin:
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- begin: , strDeviceName.c_str()=CSFacill, bHttp=FALSE
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- begin: , remotefile=CTLFile.tlv, host=cucm02.mycompany.net, bIsAsyMode=TRUE, port=69
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Select error
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - TFTP_Error Can't get packet, retrycount=3
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] -   CTFTPClient::ContinueGet -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CTFTPClient::Get -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb038d000] - CTFTPClient::ReceiveData -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::getCnfFile -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CCUCMClient::downloadConfig -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xacab02c0] - CPhone::setPhoneMode -- end!
-- 2012-07-25 08:31:01.000 DEBUG [0xb030b000] - CTFTPClient::ReceiveData -- begin: , nCookie=5, bIsAsyMode=TRUE
It looks like it's trying to get CTLFile.tlv from my TFTP servers (which are my subscribers). I went under TFTP File Management under OS Administration on the Subscribers and no such file exists. Is this something I have to download from Cisco? It does look like it's trying for the correct device, just can't get the Configuration File it needs... Your thoughts?
Thanks,
Tony

Login failure - Cisco Jabber 9.2.4 for windows

I have built up CUCM 8.6(2a), CUPS 8.6(5), and integrated them according to the cisco official docs.
Now, I finished the configuration according to the Jabber install guide & Server Setup Guide. However, the first login experience indicates that Jabber is a quite tricky software to deal with.
When I run Cisco Jabber for Windows 9.2.4 for the first time, it prompt me as below,
Server Type: Cisco Webex / Cisco Unified Presence
Login Server: Server address / Domain
Q1: What is going on there? Whe Webex get involved here? Why CUCM is not listed as a Server Type? How should I input here for a successful login (My CUCM IP: 192.168.169.11, CUPS IP: 192.168.169.12, DNS is not used here, let alone Domain)?Those parameters and steps are never mentioned in the End user Guide. The Jabber is not behaving as expected at all !!
Q2: As far as I know, Jabber can work in only 2 modes, Full UC Mode, Phone-Mode, only difference between them is media terminates at PC or desktop phone. Am I right? how can I determine which mode I am currently in?
Q3, In Connectin Setting Diagram, I select Cisco Unified Presence as server type, and input CUPS IP for Server Address & Domain, then, I use end user ID and password configured on CUCM to login, but end up with "cannot communicate with the server". Is that a bug ?
Thanks in advance.

A1: Because it can use either (webex or CUPS), there are two deployment modes, all is on the documentation if you haven't gone thru it.
You type in what it's asking, nothing more. Choose one, and then use the CUPS hostname, DNS is basically mandatory, the PC needs name resolution for all you have configured (VM/CUCM/etc)
A2: No, it can be IM&P, full UC and phone mode. No, Full UC and phone mode use the PC for media termination, deskphone control uses the phone for media. Did you change the parameters during install for phone mode??? If not, it's not in phone mode.
A3: No, that can be many things, DNS, connectivity, credentials, etc
You mention DNS is not used, so, most likely that's the problem.
I'd strongly recommend you to review the whole deployment guide for Jabber for Windows.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Differences between Cisco Jabber 9.2.6 and Cisco Jabber 9.7.1 for windows 7 PC?

It could cover the features or technical aspects of Cisco Jabber

Currently our users are using Cisco Jabber 9.2.6, while we are planning to move to 9.7.1...
Looking for a simplified way to explain the difference to the users.

Cisco Jabber Client for iPhone over Juniper?

Does Jabber client support this? We do not currently have Juniper, but are considering moving to it. We are running Jabber Client 9.0.2.
Thank you

It is on premise deployment . iphone uses the same dns as jabber for windows. As mentioned jabber for windows service discovery is working . I am using these on dns srv and A records
_cisco-uds
_cuplogin

Resources for migration from legacy Cisco VPN client to AnyConnect?

As the legacy client is now officially EOL'd, and it is having issues with Windows 7 - the need has presented itself to migrate to AnyConnect.
The complicating issue here is that many of the machines that need to be migrated connect remotely and never touch a corporate LAN - as such - I need to devise a means to remotely and seamlessly (as much as possible) migrate from old to new. Sounds a bit like changing the wings on a flying plane, but I'm guessing others have had to face the same issue. By procrastinating this migration - my hope is that your blood spilled will be mine saved? (Just kidding. Sorta).
Any tips, input, suggestion, procedures, FAQs, good luck wishes, etc. greatly appreciated.
Cheers,
JP

Hi Andy
Anyconnect licensing is a little complicated, but 99% of the time you only need the "Essentials" AnyConnect license for your ASAs. This gives you everything that you have using the old Cisco VPN Client.
Essentials is licensed per ASA, and not per user like the other ASA AnyConnect licenses.
AnyConnect Premium gives you all that Essentials give you plus "clientless" VPN (Web portal type stuff).
Configuration wize - it's pretty simple and similar to how you configure the old VPN support. There's a wizard to assist you in configuring it if you like that kind of thing.
HTH
Barry Hesk
Intrinsic Network Solutions

IPhone 4 phone no audio calling only

Audio on calling non-existent. Incoming or outgoing calls mic and speaker not working. Only in the phone application is there an issue. Voice control works, and earpiece works when listening to voicemail. Can use Voxer uninhibited as well. Only fails during phone calls. Never opened phone and have never jailbroken. Seems to be a software issue, but I'm not sure. Apple "Genius" tried restore and DFU restore to no avail, and then in true "Genius" fashion was dumbfounded and offered nothing other than coughing up $200.00 for a new one. Had phone for 16 months.

I agree. I understand that malfunctions do occur and that warranties expire. However for a 200 dollar product I tend to expect more than 16 months, regardless of how unreasonable some may feel that is. When speaking of "iAnything" expectations are high, and I feel I've been let down comprehensively. This malfunction cannot be attributed to personal causes, nor normal wear and tear persay. Therefore I can only assume that it is due to faulty software or hardware. Understandably, I feel that the blame lies with the manufacturer. Their reluctance to properly address this issue at the retail level as well as a company has completely turned me off. Luckily the iPhone is no longer the only phone on the market, let alone a dead ringer when it comes to making that decision. I too have begun to look into different options, my only loyalty with Apple now lies in the form of my iPod.

Change the default one-click audio call option on Lync clients

I know that the Lync client looks to AD for the telephone number (of which I have the txt file normalizing the number there) and that is working properly. I would like to know how I can change the default to make a "Lync call" as oppose to dialing the
number from AD.Bob Ausmus

You need to set the client policy:
EnableVOIPCallDefault
Optional
Boolean
When set to True, a Lync 2010 call will be placed any time a user employs the click-to-call feature.
This policy setting only affects the initial state of the click-to-call feature. If the user modifies the value of the click-to-callsetting then the user-selected value will override this
policy setting. After a user has modified the click-to-call setting that setting will remain in use and will not be affected by the EnableVOIPCallDefault policy.
http://technet.microsoft.com/en-us/library/gg398300.aspx
Set-CsClientPolicy -Identity Global -EnableVOIPCallDefault $true
Regards,
Jamie Schwinn

Unable to select 'Use Phone for audio calls' on Cisco Jabber Client 9.6 for Windows

Similar Messages

Maybe you are looking for