Unable to send a Instant message

Hi all,
           I`m working in Collaboration. I  properly cofigured the collaboration. Also i`m able to add contacts to my contact list.
           The problem is i cant send Instant Message to another user who is in online and also in my contact list. When i click the
           send instant message link it displays nothing.
         Also  i logged in to my id for eg:12345....and when i see in my contact list its showing as 12345 is offline(even though i`m in online) .......  Thanx in advance....Plz help me out......

Hi vgarun,
Open System Administration---> System Configuration -> Knowledge Management-> Content Management-> Global Services(Mode-Advanced)-> Availability Status Service -
> Active (ticked) -
> Default Availability Status setting - Auto-Detect Status
By default the status is supressed so, even if you are logged into Portal it shows that you are offline in Instant Messenger Contact List.
Do the needful settings as mentioned in first para and try again
Regards,
Tushar

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