Unable to send a security code. Please contact your help desk for assistance in FIM 2010 R2

Question

Hi,
I have been Successfully registered with emailid in FIM 2010 R2 Password Registration Portal.but when go in FIM 2010 R2 Password Reset Portal and gives all right answers of questions after this gives fallowing
error:Unable to send a security code. Please contact your help desk for assistance.
Regards
Anil kumar

Answer 1

Hi,
Thank's for response.
I have been cheked mail server is UP and i am able to send mail through FIMService account.
but this is not sending Securitycode notification to any users when i login through any user gives correct answering to the Question that i was set at registration time.this gives fallowing error:
Unable to send a security code. Please contact your help desk for assistance
and Eventviwer Error Below:
The error page was displayed to the user.
Details:
Title: Unable to send security code
Message: Unable to send a security code. Please contact your help desk for assistance.
Source:
Attributes:
Details: Microsoft.IdentityManagement.CredentialManagement.Portal.Exceptions.OneTimePasswordDeliveryException: ValidationError:UnableToSendSecurityCode ---> System.ServiceModel.FaultException: ValidationError:UnableToSendSecurityCode
   at Microsoft.ResourceManagement.WebServices.SecurityTokenServiceClient.RequestSecurityTokenResponse(Message request)
   at Microsoft.ResourceManagement.WebServices.SecurityTokenServiceClient.RequestSecurityTokenResponse(RequestSecurityTokenResponseType request, ClientOptionsHelper clientOptionsHelper, MessageBuffer& messageBuffer)
   at Microsoft.ResourceManagement.WebServices.Client.AuthenticationRequiredException.Authenticate(AuthenticationChallengeResponseType[] authenticationChallengeResponses, MessageBuffer& messageBuffer, ClientOptionsHelper clientOptionsHelper)
   at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.ResetProxy.GetChallenge(String domain, String userName, ChallengeContext gateChallengeResponse)
   at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.ResetProxy.GetNextChallenge(String domain, String userName, ChallengeContext gateChallengeResponse, FaultExceptionHandlerDelegate faultExceptionHandler)
   --- End of inner exception stack trace ---
   at Microsoft.IdentityManagement.CredentialManagement.Portal.Common.ResetProxy.GetNextChallenge(String domain, String userName, ChallengeContext gateChallengeResponse, FaultExceptionHandlerDelegate faultExceptionHandler)
   at Microsoft.IdentityManagement.CredentialManagement.Portal.Components.DriverBase.GetNextGate(IGateControl currentGate)
   at Microsoft.IdentityManagement.CredentialManagement.Portal.Reset.Next()
   at System.Web.UI.WebControls.Button.OnClick(EventArgs e)
   at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
CorrelationId:
RequestId:
ErrorCode: 3013
CaughtTime: 05/02/2014 08:43:26
Web Portal: FIM Password Reset Portal
Session Id: 21uppbuy3vutsm55sytd4b55
Regards
Anil Kumar