Unable to send and receive e-mails

before everyone says do this do that , ive done it all.  updated, reset, took battery out, service book. 
it just suddely stopped working, im ready to fling the phone in the bin, it is of no use to me if not working.  i need access to e-mails.
hope someone can help.  looking at the internet this is a very common fault, why is this
hope someone can help

Both, the official route to RIM support is via your carrier - if they are seeing no issues on their network, and they have followed through the standard fault diagnoses steps - reboot, resend service books, remove and re-add email address then they should escalate the issue into RIM for their support. 

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