Unable to send direct message to my MD

In Feb 2014 I used HealthVault for the first time to send messages to my MD and it worked!
However today I tired to send a him a message though HealthVault it I get a notification in red letters stating "Sorry, you can't send Direct messages to the following recipients: (MD email)"
He is using care360 HISP for his EMR and emails to patients. This is also happening to family friends who also have him as a family doctor.
I was just wondering if anyone had any suggestions?
Thank you

Thank you very much for your reply.
When you say "one way" does it mean he can still send us secure messages and lab results on Healthvault from his "care360" account, but we are unable to reply?
Do we need to talk to the people at care360 to turn on a 2 way message option? Or do you mean their EMR program no longer supports that option?
Thank you again for your time.
Best regards,
Andy

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