Unable to send Fax

While I was able to send faxes in the past, suddenly I cannot. Now when I click print - send fax and fill in the info to send I get a "error while printing"message. The "modem" field in the fax dialog box reads "no fax selected" When I click "show fax list" the box is empty. I have gone to help, system preferences-print and fax, and searched the forum etc. without finding a solution. Any new ideas? Thanks. (I did recently perform my first "cleaning" operation with OnyX)

Is it showing up in Printer Setup Utility's Printer List or in Printer Setup Utility's Fax List?
Where are you seeing this checkbox and stuff? When I launch /Application/Utilities/Printer Setup Utility, I don't get any sort of windows with Internal Modem listed (in either the Printers window, where it doesn't belong anyways) or in the Fax window, with any sort of checkbox.
Or are you talking about System Preferences Print&Fax? I see checkboxes, but Internal Modem does NOT show up in the Printing List in my Sys Prefs' Print&Fax, and mine works. Yours must be mistakenly thinking its a printer and not a fax driver. Search your hard drive for Internal Modem or Internal Modem.app and tell me where you find it. Mine is in my User Library folder's Printers folder, along with HL-1440 series.app, which belongs to my Brother laserprinter. Other user accounts on my computer that have never sent a fax before do not have Internal Modem.app in their User Library folder's Printers folder.
Have you considered, in an act of desparation, to reapply the OS 10.4.10 combo update? If there are components of something missing from system software, or corrupted components present, that should reinstall them. Just remember to verify your disk before you start, and repair permissions both before and after you reapply the combo update. I would, however, be tempted to either delete this Internal Modem thing, or at least temporarily relocate it to your Desktop or something, before reapplying the combo update, and then recreate your SysPrefs Print&Fax Faxing setup, then do the FAX PDF stuff again from Text Edit.

Similar Messages

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    Hi,
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    The printer is an HP  LaserJet 1536dnf MFP.
    The OS is Windows 7 Ultimate, 64-bit, with 8 GB RAM.
    I have updated to the latest firmware from the HP site, and have downloaded the latest appropriate driver package for this printer from there as well (hp_M1530_MFP_full_Solution_usb_n_w.exe)
    The installation goes normally, and there are no error messages.
    The printer is working fine. I am able to print and scan from the computer without problems. I am also able to fax directly from the printer without problems. The only problem is not being able to send a fax directly from the computer.
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    Tim

    Hi @Tim613 ,
    I see by your post that you are unable to send a fax from the computer. I would like to help.
    Since you are able to print and scan from the computer, you don't have a communication issue. The printer will also send a fax, so it isn't a hardware issue. It sounds more like something possibly on the computer is blocking the fax communication.
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    Try sending a fax again.
    Then you will have to go back and enable the startup programs and turn the Antivirus Software back on again.
    Let me know the outcome.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Unable to send fax Fax-HP Officejet Pro 8500 A910

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    Welcome to the forums @Tomalene ,
    I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
    Cannot Send or Receive Faxes
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Unable to send FAX of Delivery Note Adobe form - Not visible in SOST

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    Hello Satya,
    This issue may be due to several reasons.    Here are some of the reasons.
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  • Unable to send fax via internal modem

    Until two days ago our internal modem was working fine we have been able to send faxes with no problem. I have ran disk first aid and repair, but the modem still is not able to send a fax. We have check the phone line and there is a dial tone up to the computer, but not dial tone in the computer. Is my modem dead or is there another way to fix the problem.
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    If you want to use the modem to send and receive faxes, then you don't want to have the Network trying to control it, you should disable the modem port in the Network prefs and use only the Ethernet port. You can use the Network prefs to troubleshoot to ensure that the modem is in working condition, but you can't have the network dial-up taking control of the modem at the same time as you want to be waiting for a fax or sending a fax. This can cause the modem to get hung, and you will get the waiting behavior that you described.
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  • Unable to send fax with verizon (not fios) landline

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    If you appreciate my efforts, please click the Thumbs up button below.
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    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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  • HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

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  • HP Office Jet Pro 8600 N911g Unable to send or receive faxes

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    Hello,
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    Happy Monday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HELP REQUESTED!! - Unable To Send or Receive Faxes

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    If the issue persists, please let me know the results of the fax test. Thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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