Unable to send mails to some of the e-mail-ids

Hi Friends
I have configured the SCOT for sending mails from SAP. When HR is trying to send the payslip from SAP the email is
not received by some of the employees. When I look into the outbox I'm seeing the message as waiting for communication
service. When I'm checking in SOST the return code message was 802.
Pleae help me.
Regards

Hi,
Check what type of recipient? which one your using?
Types:
'B' : SAP user name
' ' : SAPoffice name
'C' : Shared distribution list
'F' : Fax number
'U' : Internet address
'R ' : Remote SAP name
'X' : X.400 address
If 802 is the error message then recipient is unknown.check in su01 to see if the user is maintained with Email address and if ur not having authorisation then check with su01d.
Thanks
Shaz
Edited by: Shazad Ali Khan shaz on Jun 6, 2010 9:51 AM

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I use Windows Live Mail to download my emails. This is working fine on two computers for other BT Internet and Gmail accounts. But one of my main BT accounts consistently receives the following messages on both computers:
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