Unable to send or download Txt messages with pictures (mms)

Unable to send or receive mms txt messages.  Even have turned off phone, remove battery for 30 plus seconds with no success.  How can I resolve this issue?

    Hi TL_txt,
Please ensure that your cellular data is enabled http://bit.ly/1468U13 (thanks tikibar1) and then test. MMS messages are sent via cellular data. Keep us posted.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

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