"unable to send or receive faxes"

Trying to fax using VoIP. Have a phone already plugged in. When i plug into the telephone (fax) port on AIO unit it knocks out my phone. Whenever i turn on the AIO it tells me "unable to send or receive faxes." I've tried adjusting settings and restting them. Nothing. Is there someway i can test the port on the AIO? Can i get inside the unit to check it? Can i check using a multi-meter?
I'm stuck.

Hey there @jim17022
I read about the faxing problem you're having and also saw you on another thread where my colleague had posted the troubleshooting for the faxing concern.
Please follow the link in @Jamieson's post, here:
HP Office Jet Pro 8600 N911g Unable to send or receive faxes
If the troubleshooting does not help at all, please give us a call:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Happy Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

HP Office Jet Pro 8600 N911g Unable to send or receive faxes

Product purchased on April 14, 2014 - worked fine until July 03, 2014. When I turned it on, I received the message "Unable to send or receive faxes" All I can do is click OK. I also lost the icon on the computer desktop a the same time. The phone line is working. I have a dial tone and can receive and make phone calls. I uninstalled and reinstalled the software. The icon is back on the computer desktop but still receive the same message "unable to send or receive faxes". I don't use this feature much, but I will need it eventually......
Also, had HP look up the warranty status so I could find someone local to troubleshoot the issue. HP said it was out of warranty - purchased in 2012!!?? I've sent in a copy of my receipt for proof of purchase, waiting for a reply from them.
Any help would be greatly appreciated.
Thank you!

Hello,
I apollogize for taking so long to reply. Life got in the way....school, health, holidays....
HP was NOT able to resolve this issue. They sent me a replacement. I was happy that they shipped it quickly (within days). However, I was very unhappy with the replacement unit. Although it looked new, the lid didn't feel tight and solid. I thought it would break every time I lifted it. I reinstalled everything, and it worked for a few days. Then I started having different issues. The scanner would not work properly. It kept going into a "loop" and could not recover. At first I thought it was because I was scanning multiple pages, but it also happened on single pages. I do a LOT of scanning, more so than faxing. I would have to shut the unit off - as in unplug it from the wall outlet - AND reboot my computer. Then it would work for awhile. The machine was also noisy when going into a print cycle. I kept waiting for a paper jam. I ended up calling HP Support and asking to speak to someone higher up the ranks. No can do, until they go through the whole process of troubleshooting, an hour on the phone....all I wanted was another replacement - NEW. Corporate was nice enough to replace the unit again. However, they explained that there are NO NEW units upon replacement. They are considered refurbished even if they are new, due to some "law". Whatever. Send me a unit that has a tight lid and works properly. This unit took longer to arrive than the first replacement. Long story short, worked fine for a short amount of time and then the same problems. Now it gets hung up during printing AND scanning. (I have not bothered with the fax.) In my opinion, it has to be a software problem within the unit. It's a shame. I really like the software program when scanning; through the years, I've tried Canon and Epson before returning to HP.
In my opinion, I think it is a KNOWN issue to HP and they are unable or unwilling to fix it.
My solution - I wasn't going to call HP and waste more time. I went out and purchased something else for Christmas.
I will say that I had to visit my insurance agent when all this started, and I noticed that she has these units in her office - about four of them. They work great, she has never had a problem. However, she doesn't use them for faxing as she has a separate machine for that. In a way, I wish I had kept my original unit and just given up my fax capabilities. Hindsight is 20-20. Hope my experience will help you make a decision.

HELP REQUESTED!! - Unable To Send or Receive Faxes

I own an 8600 Office Pro. It worked well for about 1 1/2 yr. Recently out of the blue I received the message "unable to send or receive faxes". I searched this forum and tried all of the solutions found but nothing has worked. These include simple solutions such as making sure the device is turned and that the connections are secure to checking the settings in the embedded web server. No luck so far. The inquiries I read did not have any happy endings. Has anyone found something that worked. I undestand that printers are commodities that wear out but 18 mo. for a $200+ printer is a bit on the ridiculous side of the spectrum.

Hi @TrulyFavored
I understand you are unable to send or receive faxes after being able to do so previously. Please complete all of the troubleshooting steps from presented in the following document and let me know the outcome of your efforts; Cannot Send or Receive Faxes.
If the issue persists, please let me know the results of the fax test. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

OfficeJet Pro 8610 Unable to send or receive faxes. (tried all of the official steps)

Can't send or receive faxes. Everything else is working just fine.I just get the error "Unable to send or receive faxes" The all-in-one is plugged directly into the wall jack directly. It doesn't share a line with anything. No voicemail. No phone calls. No DSL. Nothing. This is a dedicated fax line for our small business. I used the search function and found a post which led me HereI've done every applicable troubleshooting solution 3 x now. Nothing works. Not resetting. Not unplugging. Not going through the setup wizard and completely re-setting up the machine. Nothing. It's software/drivers are also fully up to date. I appreciate any help that I can get as our business is essentially at a stand-still until we can send faxes again.

Hey , I understand that you are having some issues with sending and receiving faxes on our Officejet 8610. I can help you with that. As you have found our usual troubleshooting steps and performed them there are only a few other things we can try. Make sure the printer is plugged directly into a wall outlet and not a surge protector.On the printer click on the Fax icon.Click on the gear.Scroll down to and click on Fax Setup.Click on Advanced Setup.Turn Error Correction Off.Set Fax Speed to Medium.Turn the printer off and on again.Try faxing.If you are still unable to fax at this point then we can attempt a factory reset. I will send you a private message regarding how to do that shortly. If you are still unable to fax after that then the printer will need to be replaced. You can contact HP support by clicking on this link. On the next page scroll down and fill out the form. Once completed you will find info on how to contact HP. I hope this helps and I hope you have a great weekend!

Laser jet pro CM1415 will not send or receive faxes

I just bought a MAC OSX 10.9.5 and downloaded upgrades for my laser jet pro CM1415fnw printer plus the firmware upgrade from HP website. The printer will scan and print but will not fax. we are set up for wireless and I have spent the last 2 days trying to figure this out. The message says that no phone line detected. ??? This printer worked perfectly with my old MAC computer but is bing very obnoxious now.
Thank you for any help you can give me. collette

Hi @dumtech ,
I see that you are unable to fax with the new Mac using 10.9. I can help you with this.
Did you mean you downloaded and installed the Full Feature Software drivers?
HP LaserJet Pro CM1415 Color Multifunction Printer series Full Feature Software and Drivers.
Are you trying to send a fax from the Mac or from the printer's control panel?
If you can't fax from the Mac, try the following:
Check to see if the fax driver is installed.
Click the Apple menu, and then click System Preferences.
Click Printers & Scanners.
If not, the + sign.
Select the printer from the list.
Beside USE: make sure it lists the printer's name only/fax.
Click on the add button.
Check the driver name that is installed for the printer. Make sure it shows just the printer's name also.
If the full printer name isn't listed correctly, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try faxing again.
If you can't Fax from the Printer, please try these steps:
Make sure you are using the 2 wire fax cable.
Run this test for the fax.
From the Home screen, touch the wrench button.
Touch the service button.
Touch the Fax service button.
Touch run fax test.
You should get 4 passes.
Turn the private receive off:
Go setup/fax setup menu/advanced setup/private receive/turn it off.
Turn off the error correction:
Go setup/service /fax service/error correction/turn it off.
Change the fax speed to medium:
Go to setup/fax setup /advanced setup/fax speed/change it to medium.
Clear the saved faxes:
Go to setup/service menu/fax service/clear saved faxes/OK to clear.
If you are still having issues, then please follow the steps in this document.
Cannot Send or Receive Faxes.
Can you fax from the printer?
Was the fax and printer driver both installed?
Were you able to fax from the Mac?
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Cannot send or receive fax

I am using an HP Photosmart C309a and am not able to send or receive a fax. The fax machine worked at one time, but isn't working now. I have double checked that I am receiving a dial tone on that line and the line seems to be working fine. I printed the cannot send or receive faxes info under trouble shooting but wasn't able to run fax test and therefore couldn't do any of the other steps either. Please help. Any suggestions?

Hey there @Carebear03!
I understand the Photosmart C309a is unable to send or receive a fax at this time. How come you were not able to run the fax test? did it give you and error message of any kind?
Here is a document from the HP website regarding Cannot Send or Receive Faxes. The document should cover all the possible issues causing the fax machine not to send or receive fax.
Let me know how it goes and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Since updating to iOS7 I am unable to send or receive messages on my iPad. What can I do to solve this problem?

Since updating my iPad mini I have been unable to send or receive messages. My iPad only wants to recognize contacts with apple products but still won't deliver a message to them. What can I do to solve this problem?

Try restarting the device first..
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, then swipe the slider to power off.
Then press and hold the Sleep/Wake button until the Apple logo appears.
If that doesn't help, try here > iOS: Troubleshooting Messages

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

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Unless your iMac has a built-in modem port, you will have to use an external fax modem for direct faxing. Otherwise, you can use an internet fax service such as eFax or FaxZero (US/Can only.)
Matt

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Hello @abinrml4,
Welcome to the HP Forums!
I understand you would like to know how to send and receive faxes. I will do my best to assist you! What type of printer do you have? Click here to find out: Model Number.
What type of added features do you have on your fax phone line? Please list this information on this post. I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

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Hi @kimychong,
Thank you for visiting the HP Support Forums! I see you are having problems sending and receiving faxes with your HP Officejet Pro 8600. You ran a fax test and the dial tone failed. Please continue troubleshooting below:
Cannot Send or Receive Faxes
If you are still running into fax problems after the troubleshooting has been done leave me with the following information:
1. What is the Exact model of HP 8600 you are using as there are a few in the series?
2. What is your current Operating system, Windows or Mac and which version?
3. How is the printer connected, USB or Wireless?
4. Do you get any error messages when sending or receiving faxes?
5. What kind of phone line do you have, digital, analogue or VoIP?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Unable to send or receive media messages. LG Lucid

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Thank you for your involvement in our community forums,
AyaniB_VZW
Follow us on Twitter @VZWSupport

Unable to send or receive email this morning

Hello,
I'm not able to send or recieve emails from Verizon this moring using Windows Live Mail. I've rebooted my PC but still problem pesists. Below is the message I receive. Is there an issue with Verizon mail this morning?
Thank you for your assistance.
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Server: 'incoming.verizon.net'
Windows Live Mail Error ID: 0x800CCC0E
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Can receive mail, cannot send.
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Unable to send or receive email

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http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
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 Cheers, Tom

"unable to send or receive faxes"

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