Unable to send or receive messages for the Btinter...

Hello
I use Windows Live Mail to download my emails. This is working fine on two computers for other BT Internet and Gmail accounts. But one of my main BT accounts consistently receives the following messages on both computers:
Unable to send or receive messages for the Btinternet (xxx) account. 
Server Error: 0x800CCC90
Server Response: -ERR inactivity timeout
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 110
Secure(SSL): No
Unable to send or receive messages for the Btinternet (xxx) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No
The messages for this account are available via webmail, and sending an email works. 
I've tried BT Desktop Help, but this simply sends me in the direction of standard advice pages. I have no reason to think the settings are wrong. 
Could anyone suggest what is going on here please?

LesHarg wrote:
Hello
I use Windows Live Mail to download my emails. This is working fine on two computers for other BT Internet and Gmail accounts. But one of my main BT accounts consistently receives the following messages on both computers:
Unable to send or receive messages for the Btinternet (xxx) account. 
Server Error: 0x800CCC90
Server Response: -ERR inactivity timeout
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800420CD
Protocol: POP3
Port: 110
Secure(SSL): No
Unable to send or receive messages for the Btinternet (xxx) account. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems or a long period of inactivity.
Server: 'mail.btinternet.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: POP3
Port: 110
Secure(SSL): No
The messages for this account are available via webmail, and sending an email works. 
I've tried BT Desktop Help, but this simply sends me in the direction of standard advice pages. I have no reason to think the settings are wrong. 
Could anyone suggest what is going on here please?
Hi. Welcome to the forums.
For starters, the recommendation by many people is to uninstall BT Desktop help.
If this has always been the case, rather than a sporadic issue, then it could be an account problem that seems to plague some accounts - and has done for years. Hopefully the changeover from Yahoo! to Critical Path will cure this particular issue. Try the other settings mentioned by Keith.
Even though some accounts are fine, there is still a possibility that your local security software can interfere. For example if you have email scanning turned on - then this can be turned off to see if that helps.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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