Unable to send or receive video chats in messaging to anyone Video option is greyed out.

Question

In iChat before upgrading to Mountain Lion I was able to open the buddy list and start and receive video chats to Facebook. AIM and Gmail.  Now even though I can send and receive simple typed chats sucessfully when I select my buddies the video feature is greyed out and not responsive.  The only video I can create is Facetime to imessage accounts.

Answer 1

So after an unbelievable amount of troubleshooting testing and various lab environments to isolate and verify each testing phase in an attempt to resolve this issue, I hit a roadblock and called Apple Support.  I was told that using the messaging application YOU CANNOT directly start or receive video chats to other sites i.e. Facebook, AIM, Gmail.
While you can connect to these sites for simple chatting, according to Apple Support these other chat providers are refusing to allow video chat coming or going to messaging.  The reason being !!!!!!!!!  and this is just my conspiracy theory talking, but:
Theory #1
Now that Apple has integrated into messages iMessage for direct facetime video chat I believe that in order to maintain market share and punish Apple for trying to grow their presence in this realm these other organizations are refusing to allow the new messages program to use the video chat functionality.  This way the customer has to be bothered with deciding which applications to use in order to video chat and it also then drives customers to these sites portals Facebook, Google, AIM, Skype, since from the native applications you are able to still generate the video chat process.
Theory #2
Either that or it is Apple's way of driving market share and claiming an enhancement to being able to integrate video into their own messaging while making it so akward to have to move out of the messages application and start individual video chats from the various portal locations that they will slowly work more and more with Apple equipment and friends. Keep in mind IOS6 will allow 4G facetime which will epand the ability to video chat to iPhones, iPads, Macs and with all of this equipment in th world it is a great way to drive traffic and further bring reliance on Apple equipment.
It is completely unbelievable to me that in this day and age we still have this type of corporate infighting. And for Apple to bring out a "UPGRADED" program that breaks what used to work and has worked for years ichat and claim that this program is one of the over 200 special upgrades in Mountain Lion is a complete lie and more than that is poor business.  You don't create a new program and then throw away years of customer usage and comfort without making sure compatibility exists.  Clearly the native Facetime and imessage components are more important to Apple vs, customer happiness and compatibility to legacy resources.
Finally, what bothers me the most about this entire issue...........  Apple knows about it and is not publishing this restriction or making available any posts or information on the Internet explaining this issue. Even within Apple itself first level support knows nothing about and this and only after being bounced to multiple engineers did I finally get this answer.  I was even told that Apple is keeping this quiet. So Instead users, such as myself, are busting our heads against the wall, losing hours of sleep and adding untold amounts of stress to our lives, trying to fix what is unfixable.  Had Apple posted this issue and made available their position and why this is not a technical failure, but by design,  I, and I am sure, countless many others would be happy with at least having a resolution and recognizing that this, at least for the time being, is how it is.  Instead Apple has the audacity to not mention this anywhere and worst of all instead of accepting the restriction they actually market and talk about the added benefits of messages vs. the legacy iChat and try to convince us as the end users how much better it is.
Thanks Apple for your honesty and treating your customers like adults.   Please be sure to lie to me some more and try to tell me how great your upgrade is.  Upgrade by definition means better not worst.