Unable to send or recieve video text messages after jelly bean

I recieved the jelly bean update and I can not send a video message. When I try it says that it is to large. This occurs even if its a 2 sec video. My video is set at the lowest setting also. When I recieve a video message all I get is the audio. Please help

Dear Don2321,
I am sorry to hear of the difficulites you are experiencing after the software update on your phone. Software updates are meant to provide benefits to your device so I can understand the frustration. Allow us to help get to the bottom of your video messaging concerns.
On a Motorola Droid Bionic, if you are planning to send a video, you must first change the video recording mode to mms. Trying to send the video in any other video setting, will not allow you to send it and will give you an error message that the file is too large. To change the recording setting mms tap on the Camera icon>switch to video mode>tap menu>tap on the video mode icon next to the microphone>select video message. Once you have changed your setting to video mode, record your video and then send it. If you are still having issues with sending a video via text message in video mode, please reach out to us. We will be more than happy to assist you in further troubleshooting.
MichelleS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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