Unable to send or reply
I am a new MAC user, I have set up the mail with the correct settings and am able to receive mail. However, if I try to send or reply I get an error message reading sender address was rejected by server. I also get an error that the outgoing server cannot be found to check the settings. This is the smtp setting correct? If anyone can help I would appreciate it.
When you click on the red x, it will give u the error message.
For example: Message status: desktop email program unable to submit message.
Please tell me what message you see.
Also,
Full BES version:
OS version:
Membero server or domain controller:
Users total on BES:
Users having this issue:
Mail platofmr version (eg; exchange 2003 sp2):
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~
Similar Messages
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Unable to send or reply to emails - getting Red X
we have 40-50 BES accounts created and have had minimal issues activating accounts. this particular clients account is unable to send or reply to emails.We have hard reset device and recreated his account in our BES eviroment twice and still the same thing. We even tried both the AT&T 8310 and the verizon 8330 thinking it may be the services data plan.
Any help is appreciated.
Thanks
Solved!
Go to Solution.When you click on the red x, it will give u the error message.
For example: Message status: desktop email program unable to submit message.
Please tell me what message you see.
Also,
Full BES version:
OS version:
Membero server or domain controller:
Users total on BES:
Users having this issue:
Mail platofmr version (eg; exchange 2003 sp2):
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~ -
What is going on W/Cox email, unable to send or reply
What is going on W/Cox email, unable to send or reply on ipad or iphone error message unable to connect to outgoing server smtp.cox.net
Are you sure you have a good wifi connection?
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Using talktalk and unable to send or reply to emails any solution?
Having just bought iPad and set up all passwords etc now. Finding unable to send or reply to emails no problem with receiving, just when I send, the message comes back that server does not recognise my address. I am with talktalk, don't know if the problem is with them. Any solutions that can be tried?
Hello 45655,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Best of luck,
Mario -
HT1430 Unable to send or reply my emails from my ipad?
Unable to use my ipad for sending or reply my emails why?
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Setting Up An eMail Account
http://support.apple.com/kb/ht4810
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
TS3276 Unable to send or reply in mail
MacBook Air mail won't send or reply to any messages, although it receives them just fine. All my names and passwords are correct, but I keep getting the 'can't connect to account' message. Can anyone help?
Hello-
I have the same problem since upgrading to Mountain Lion from Snow Leopard last weekend.
This seems to be a common problem in 10.8 and a glitch in Mail 6.6 according to my ISP;
under advanced in the SMPT settings, Use of SSL cannot be unchecked causing the mail not to send.
I Googled the problem and found that checking Use Custom Port and setting it to 25 solved the problem for others. It worked for me too but when I close Mail, it resets the custom port to 587 and the mail will not send until I manually change the custom port back to 25. Mail 6.6 does't like port 587.
It's my hope Apple will resolve this issue in a future update but until, I am using Thunderbird mail (free from Mozilla). It works fine and uses port 587 btw.
Other thoughts welcomed!
Best,
John -
Unable to send or reply to emails
I am continually getting an error message when I attempt to reply to or send emails. 'An error occurred while sending mail. The mail server responded: sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1). Please check the message recipient xxxxxxxx and try again'. After this message, Thunderbird attempts to connect to my broadband provider but nothing happens. I have had a variety of error messages prior to this and I am getting more than annoyed. My broadband provider email platform has the same settings and works fine, so does the email on my tablet and my phone. My broadband provider support say it is a Thunderbird issue. Can someone advise please? Thank you.
Thanks for the reply. Not really sure if this is right but I've checked the POP mail server authentication settings and it set to 'password transmitted insecurely', but then there are four other options - Encryted password, Kerberos/GSSAPI, NTLM and TLS cert. I do have a password. Is that what you mean?
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Very difficult to send or reply yahoo mail.
Very difficult to send or reply yahoo mail from iPhone and everything except mail works just fine,
Sometimes when unable to send or reply, pop up on the screen "wrong username or password",
Infact everything is correct, what happen with Yahoo ?
Help please, it's been 3 days going on like this.Just to update.... On the iPhone, under yahoo account setup, there was a backup outgoing smtp at&t server listed, but not enabled. I enabled the backup at&t outgoing server. Now when the yahoo smtp server is unavailable the iPhone will default to the backup server. Test of outgoing mail worked ok.
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Protocol layer was unable to send a message
Hi All,
I have searched the KB and have seen that the "Protocol layer was unable to send a message" is logged.
Just want to ask if there is any progress on this issue.
I am unable to send or reply to my work emails via the Z10. (we use the outlook premium service)
It is very annoying as I really can't use the Z10 right now.
Protocol layer was unable to send a message
Software version 10.1.0273there are two articles from the public knowledge base about that error, for very different reasons.
KB33736 "Protocol layer was unable to send a message" when replying to an email on the BlackBerry 10 smartphone
KB34009 "MessageStatus: Protocol layer was unable to send a message" is displayed when sending email with an attachment on a BlackBerry 10 smartphone
The search box on top-right of this page is your true friend, and the public Knowledge Base too: -
Unable to send/reply thru Exchange
My wife and I synced our school email(exchange) and any time we try to send a message or reply to a message through our school email using our Palm Pre Plus it says "error: unable to send message".
Any ideas?Hello and welcome to the forums;
Does your school have a WiFi network on campus? If so, try connecting to that and then sending an email. Some corporate email systems prevent sending from off-network devices (like phones). Also, you can check with your IT department to see if there are any special settings or permissions that may need to be set to allow off-network sending.
Hope this helps,
TreoAide -
Unable to send messages and "send" function is unavailable when replying to a message.
I m unable to send messages and "send" function is unavailable when replying to a message.
My device is BB device model is 7290
IT Support AnalystTypically this means a corrupt xxxxx [CMIME] service book. Go to Options > Advanced Options > Service Books. Highlight the xxxxx [CMIME] service book and press delete. Wait 30 seconds click the track wheel and select undelete. If this doesnt work you can have the service books resent by your BES admin (if BES connected) or send them to yourself from the BIS website (if its a BIS account).
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Unable to use SEND or REPLY button to send emails
I am able to recieve emails fine. For some reason trying to send emails suddenly just stopped. I get no time outs or authenification errors but when I hit send or reply button, nothing happens. Please help.
The problem could be caused by some Launch Services cache or preferences corruption. The following article describes how to manually reset Launch Services -- the notes at the bottom of the article also provide information about the side effects of deleting each of the files involved:
Resetting Launch Services
If you prefer using a cache cleaning utility instead of following the manual procedure described in the previous article, this other article provides links to some utilities that can be used for troubleshooting and cache cleaning:
Resolving Disk, Permission, and Cache Corruption
It seems that the most appropriate utility for solving this particular problem is Tiger Cache Cleaner, but you may also want to consider other utilities, such as OnyX, or Cache Out X, which are free. Whatever utility you choose, be sure to read this first:
Side effects of System cache cleaning
As an example, this is how you should proceed with OnyX:
1. Quit all applications.
2. Launch OnyX and enter your administrator password.
3. Click Maintenance. In the Reset section, check LaunchServices database.
4. You may uncheck any other pre-checked options if you wish.
5. Click the Execute button.
6. Restart the computer. -
E72- Unable to send e-mail from work mailbox
I am unable to send e-mails from my work e-mail through my E72 although it receives perfectly. I have been in contact with Nokia via e-mail for the last 2 weeks and they have sent several suggestions to solve the issue but nothing is working. I have set-up my work e-mail on my husbands Blackberry with the same settings and can receive and send perfectly. From that I conclude there is no issue with the settings I have or my work e-mail but with
Nokia!! The latest 'help' I have received was to download a patch but I have no idea how to do this and get it onto my phone. So far Nokia have not replied to me.
Any suggestions how to get this to work would be greatly appreciatedIf you're using a much older firmware, updating the phone would be a good idea. Find the Software Updates section of nokia.com and type your phone model. If you can't do an over-the-air update, download and install either the OVI Suite or the standalone Software Updater. This may hard reset the phone, so back up anything important with OVI Suite first.
Ignoring firmware for now, IMAP and URL's are like apples and oranges. If you work for a small company, the server may always be called " mail.mycompany.com", but IMAP will never use an HTTP or HTTPS prefix. URL's are typically associated with Microsoft Exchange servers. Within the email program, check Options -> Settings -> Mailbox settings -> Mailbox settings -> Advanced mailbox settings. Are "Outgoing email settings" set to something like
User authentication: Same as for incoming
Outgoing mail server: <compare to the setting for the Incoming server name; in a small company this will likely be the same>
Since you're getting far enough for the mail sever to reject your connection, the other settings should be fine as-is.
It does look like an authentication issue, so I'd say you're either hitting the wrong server or there's a bad username or password in there somewhere. If the Blackberry works with an IMAP connection, then you should be using the same server name(s), and user/password.
If all else fails, you can always try removing and readding the mailbox completely. Choose Menu -> Applications -> Email -> Settings -> <highlight your work account> -> Options -> Remove mailbox. And then set it up from scratch. I hope that helps a little! -
Iphone won't send or reply to emails
iphone (iOS 7.0.4) can receive, but can't send email (either new or a reply)
Message: "Unable to send ... Copy placed in outbox ... sender address .... rejected by server".
No problem on iPad (iOS 7.0.4).
Have tried switching off iPhone, deleted email accounts, reinstalled etc.
Anyone else had this?
[This corrects my first ever post (whcih had a mistake in) earlier]Double-check your outgoing server settings. Find out from your email provider what might be causing that error.
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I am unable to Send E-mail via Default mail app in my iphone. IOS7, i have account of icloud, Gmail, Microsoft all the account are well added, i can recieve e-mails but the massage i send is never sent
Turns out this was a simple set up error for me, although i'd set up mobile me to sync my e mails I had never set up my outgoing message server. Therefore, if I received a message from me.com I could reply no problem, however if the message came from aol.com I couldn't reply.
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