Unable to Set Custom Ringtones on E63

Just got this phone (new) and have been fairly happy. HOWEVER, I have one grief that I have yet to get resolved. Except for one of my contacts, I can not seem to set either mp3's or aac's as a custom ringtone for a contact. Though I have gone through the process multiple times, only my custom default ringtone plays when I receive a call.
I would appreciate any and all help that will assist me in getting this resolved. To say I am slightly frustrated would be an understatement. Thanks ahead of time to all responses.
Happy New Year to all.

Duplicate numbers causes a number of problems, this was just one. It also will not display the caller's name if there is a duplicate. It's not confined to the E63 either.
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

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