Unable to set up BIS account and company emails

Question

Hi,
I have the following story:
I changed carrier last week, until that everything worked fine, my yahoo, google and company emails. I use BIS.
Now, I am not able to setup my company email, but my other emails work ok, m phone is registered. I use these emails since many years and had 3-4 different bb models, having no problem to setup all of them.
So, i tried my new carrier's website to create a new account, I got the following message:
Cannot create account:  
This action cannot be performed using a browser on a computer. Use the email setup application on your BlackBerry® smartphone to create an account.
I called my previous carrier, they say tham my PIN is deleted from their system.
My current carrier (vodafone hungary) says taht everything is fine from their side, it should work. And I have to fix my company email. When I try to set it up, I got the message that the server is not responding.
Any idea?

Answer 1

Thank you for all of those answers...they help a great deal.
You should talk with your work email admins to see if there's anything special about their system that needs to be accommodated in your configuration. Also, have them review this KB to be sure that they've opened up all that is required for BIS to properly integrate:
KB11036 Firewall and connection requirements for the BlackBerry Internet Service
Further, if the auto-configs do not properly sense what is needed, you may need to use advanced configuration...you select that by intentionally providing your correct email address, but an incorrect password. The next screen that should come up has a check-box for you to say you will provide manual settings...check that and then put into the fields what your email admins tell you is needed. That may perhaps work. It's called advanced integration, and here's the relevant KB:
KB10154 How to integrate a POP or IMAP email account through advanced integration
While rare, it is also possible for some internet-facing email systems to not be able to configure into BIS. However, since you say you had this email account previously working on your BB, this result would not be logical -- unless the email admins changed something on their side.
I am curious about two of your responses though...those you talk about re-registering and creating a new account. One BB PIN can have only one BIS account at any given time (and only on one carrier at a time). So, unless your BIS account were first deleted, you would of course fail to be able to create a new one.
It is also possible that perhaps you indeed are not providing the proper credentials when you configure...if there is a combination of numbers and symbols in your credentials, then you need to be especially careful when entering those, especially via the device interface. For instance, if your password is
ab123
and you enter
a > b > ALT > 1 > 2 > 3
the actual result will be
ab1er
You must enter
a > b > ALT > 1 > ALT > 2 > ALT > 3
in order to wind up with ab123. So, in this example, while on the BB keyboard you think you are typing ab123, you are actually typing ab1er.
You may also need to take that risk of having a Vodafone rep attempt configuring this into your account for you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
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