Unable to set up blackberry playbook

I have a blackberry playbook. I am unable to connect to wifi. There is no hotspot option. When I try to redownload the sofyware my playbook cannot be identified because setup is not complete. Help!!!!!!
Solved!
Go to Solution.

NO, don't send it off.
Go to the WiFi setup page, when you see your router name, tap on it and the button below [USE WPS].
That will alleviate your need to insert the PIN in the router (which to me a convoluted process).
Enter your router password... and you should connect.
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Similar Messages

BlackBerry Playbook: "ID Agreement" Unable to continue. -Solution

Today, after the purchase of my BlackBerry Playbook, I couldn't wait to get started, as for everyone else that has purchased one since the release date. But, as for me and everyone else who purchased one, I'm sure you have ran into the issue, that the Playbook doesn't continue during the "ID Agreement" screen. Even though you are showing to be connected to your Wireless Network.
Even though it was a little disappointed that didn't work right away, I still wasn't going to give up. After looking around and connecting/disconnecting multiple times, I still couldn't get past that screen. So, to get straight to the solution or at least what worked for me right away.
Solution:
After multiple attempts of Connecting/Disconnecting, I noticed that the Playbook was at least finding the Wireless network, so I knew it couldn't be a hardware issue, but instead a Software issue. So, instead I manually added the Playbook to my Router via it's MAC Address.
* Make sure your Wireless Network is on and Broadcasting. (Unless hidden)
- On your PC/MAC Open your Web Browser.
Type in the address bar your IPv4 Default Gateway. (ex: 192.168.1.1)
Login using your Router Username/Password.
*Note: Default username/password is admin/admin. (See your router MFG for username/password)
Under "Wireless Settings" locate "Wireless Card Access List".
Click on "Add".
Go back to your Playbook, and scroll back to your "Connect to Wi-Fi" screen.
Click on the "Settings" button located on the Left hand corner.
On the drop menu select " Network Connection".
Go back to your Router Setup page.
Add the Device name. (ex: BB Playbook)
In the "Network Connection" screen in your Playbook type the MAC Address shown at the bottom, in your Router Setup page . (ex: E1:2E:B3:F4:F5:6D)
Click "Add". (*Wait for Router to restart)
After router has restarted. Go back to your " Connect To Wi-Fi" page in your Playbook and connect to your Wireless SSID (if hidden, connect Manually to the Network).
Test connection by selecting "Hotspot Setup" on the lower left hand corner next to the "Settings" button. A Blackberry Logo and "Successfully connected to Wireless Network message" will appear.
Continue to the "ID Agreement".
Done!
Again, these steps worked for me immediately after Manually adding the MAC Address to my Wireless Router. Hopefully it works the same for the rest.
Thank You!

Ahhh...thank you for the complete error message...always much more useful than bits and pieces. The methods in this KB may be of use to you:
Article ID: KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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"Unable to Open" PDF attachment using BlackBerry PlayBook when message is received from Exchange 03

Hello,
Recently I have found that some users are having an issue with opening PDF attachments on the BlackBerry PlayBook using their Exchange 2003 accounts.
I have isolated the issued to only users on Exchange 2003 using activesync.
To resolve/workaround you can select and hold the attachment until you have the option to "Open" or "Save As". Select "Save As" and rename the attachment to the same name but include .pdf at the end of the file name. This allow the attachment to open in Adobe and show the PDF document in the email message correctly.
Messages where being recieved as .null attachments with same file name but no extension.
Hope this helps anyone.

Use this FM CALL FUNCTION 'SO_NEW_DOCUMENT_ATT_SEND_API1'
    EXPORTING
      DOCUMENT_DATA              = DOC_CHNG
importing
   sent_to_all                = sent_to_all
    TABLES
      PACKING_LIST               = OBJPACK
      OBJECT_HEADER              = OBJHEAD
      CONTENTS_BIN               = OBJBIN
     CONTENTS_TXT               = OBJTXT
      RECEIVERS                  = RECLIST
    EXCEPTIONS
      TOO_MANY_RECEIVERS         = 1
      DOCUMENT_NOT_SENT          = 2
      OPERATION_NO_AUTHORIZATION = 4
      OTHERS                     = 99.

Forum Mods, Please make this a sticky: BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life

BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life
KB27705
Overview
The BlackBerry PlayBook may come to a power state where it is unable to power on; a Yellow LED may flash in a sequence of 5 flashes, the BlackBerry PlayBook may boot up to the BlackBerry PlayBook Logo and then power off, may not power on at all.
Discharge behavior under normal use:
Under normal active use, a battery drained to 10% will cause the device to prompt the BlackBerry PlayBook user (notification and audible beep)
Without connecting a charger the device will automatically shut down at 3.53V (0%)
Pressing the power button may allow successful boot, but it will turn off again very quickly
Discharge behavior under no use:
A device left unused but in ‘Stand By’ will warn the BlackBerry PlayBook user at 10% (notification and audible beep)
The warning may not be noticed and the device will go back to ‘Stand By’
Letting the device drain in standby mode drains the battery slower, but more completely
Device will still shut off at 3.53V (0%), but it less likely to successfully boot afterwards
Discharge behavior under 3.53V (0%):
If the device is left to shutoff, the battery will continue to drain below 3.53V due to quiescent current draw from the motherboard and the battery fuel gauge
With the battery between 2.7V-3.53V, pressing the power button causes the LED to flash a pattern (1 solid red light followed by 5 yellow blinks) to indicate low battery (PlayBook Tablet OS version 1.0.5, and above)
Below 2.7V there is no activity, or LED pattern displayed
Charge Behaviour:
The provided charger should be used to charge the device. The optional 12 volt rapid charger is may reduce charging times
to approximately 3 to 4 hrs. Standard Blackberry smartphone chargers, other AC adapter USB chargers, or computer USB ports
are not recommended for the sole purpose of charging the PlayBook as with these methods it may take more that 12 hours to
charge the BlackBerry Playbook.
If the battery voltage is below 3.53V(0%) then the charging behaviour is dependent on the software version. The charging code will limit the charging current to under 400 milliamps, during which time, it may take an hour to reach 3.53 Volts. Once the battery voltage rises past 3.53 volts, then "high-rate" charging will start. If, after charging the Tablet for 4 to 6 hours still does not result in LED activity, attempt to force power on the BlackBerry Playbook by pressing and holding only the Power Button for only 20 seconds.
Prior to BlackBerry Tablet OS 1.0.5:
A BlackBerry PlayBook will never charge while powered off in BlackBerry Tablet OS versions prior to 1.0.5.
The device will show a red light when the charger is connected and then nothing more
Repeated connection of the charger can recover the device in some instances.
Once the battery voltage rises above 3.53V the system will boot and the UI will show charging
Starting in BlackBerry Tablet OS 1.0.5:
The device will show a solid red LED, followed by a solid yellow LED as the device boots into charging mode. This is followed by a yellow pulsating LED indicating charging in progress.
The time span between the red and yellow lights can be as long as 45 seconds as the device boots into charging mode.
Once the yellow LED illuminates, the device can be started, but it is advisable to let it charge for at least 3.5 hours to achieve a sufficient charge.
The device will show a solid green LED once the device is fully charged.
Starting in BlackBerry Tablet OS 2.0.1:
Once the yellow LED begins pulsating indicating charging mode, if the BlackBerry PlayBook is disconnected from the charger, the following graphic will be displayed on the screen, indicating charging is not complete, and to reconnect the power source. The graphic will be displayed for 20 seconds before the BlackBerry® PlayBook powers off if the power source is not reconnected. The same graphic will also be displayed if the BlackBerry PlayBook is turned on and there is not sufficient power to perform the boot process.
If the BlackBerry PlayBook is plugged into a power source, and the power button is pressed to power on the device, the following graphic will be displayed if there is not sufficient power to perform the boot process. If this occurs, the BlackBerry PlayBook should be left plugged in to gain enough charge to boot.
Additional Information
Turning off the BlackBerry PlayBook and using standby mode.
Checking the battery power levelOn the status bar, tap the battery icon. When the battery power level is low, the BlackBerry PlayBook tablet will display a notification.
Enter standby modePress the Power button on the top of the BlackBerry PlayBook..
Exit standby modeSwipe down from the top frame to the bottom frame
Turn off the BlackBerry PlayBookPress and hold the Power button. Tap Shut Down.
To extend the BlackBerry PlayBook battery life, charge it regularly, close unused applications and keep the BlackBerry Playbook out of the sun and other hot places. The following may also be used to extend battery life:
Dim the screenOn the status bar, tap the Options icon (a gear), select the Screen tab and change the Brightness setting
Turn off the screen automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Backlight Time-out field
Enter standby mode automaticallyOn the status bar, tap the Options icon, select the Screen tab and change the Standby Time-out field
Turn off Wi-Fi when not in useOn the status bar, tap the Wireless icon and set the Wi-Fi switch to Off
Turn off Bluetooth connectivity when not in use
On the status bar, tap the Bluetooth icon and set the Bluetooth switch to Off
Pause apps when you show the home screen or switch between apps On the status bar, tap the Options icon, select the General tab and set the Application Behavior switch to Paused
With the upgrade to PlayBook OS 2.1.0.1032 the following message may be displayed when connecting the Playbook to a PC using the micro-USB cable:
Unable to charge battery with connected source
This message is displayed because the voltage provided is insufficient for charging. The USB voltage is limited to 384mA even if the maximum tolerance is 500mA. The voltage is limited to 384mA by design to avoid violating the USB specification which states USB devices cannot draw more than 500mA from the USB port.

TroyTempest wrote:
I guess it's not what you know but whom you know.
Yup! Glad you're here though. I appreciate your contributions in the forums myself.

Problem trying to set up new PlayBook

I have just purchased a 16G PlayBook. I am unable to complete the initial set up. I have chosen my language - English, country - Canada, updated time & date, connected to my WiFi, then the Agreement. There is no drop down country list, it just says none selected by country, when I use the arrow there is a blank box under it, can not touch & bring up keyboard. It tries to display the agreement but because I can not choose my country I get the following response:
Unable to display the BlackBerry ID Agreement. Please select your country and language, then try again. I have gone back to the start & reselected my country there, but still have the same problem. I am not sure if I should be returning this to the store to exchange it.

Try the workaround suggested in this link:
Article ID: KB26582 The error "Unable to display the BlackBerry ID agreement" during setup of the BlackBerry PlayBook
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Problem with set-up: Blackberry ID- country and language

Hello, I am setting up my Playbook tablet for the first time and have hit a snag on the third or fourth screen. I am supposed to enter my country and language for Blackberry ID, but I see only 'No country indicated' and I find no way to enter a country and language, as prompted. According to the tutorial, this screen should show a language option immediately. I went to get a Blackberry ID, through my e-mail address but it is obviously not 'connected' in any way (yet) to my Playbook tablet.
I hope someone might help me with this and I will certainly appreciate said help! Must say the obvious, I am new to this forum, but I am sure I am posting my question in the right forum.
Thanks a lot!
Solved!
Go to Solution.

No worries, It could have been that you lost connection. Doing this will make sure that you are connected. Sometimes you may need to delete the connection and try setting up again and then going further will display what you are looking for.
Regards,
Nick
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

No Direct support for BlackBerry PlayBook tablet - why not I just bought it?

I've just bought a playbook. It says it comes with complimentary technical support for 90 days form the date of purchase. I have attempted to register the device using the S/N number as required and I get the following:
Unfortunately, your BlackBerry® PlayBook™ tablet does not qualify for Complimentary Support. You can, however, get assistance using incident based support from Research In Motion.
Why? grrrrrrrrrrrr

It should be. The complimentary support is just for help setting it up.
If you visit http://blackberry.com/support and follow the link for PlayBook you should get a phone number you can call, and RIM support will be able to help you.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!

Blackberry playbook

why is it that skype does not work on the blackberry playbook? i have tried logging into skype through www.imo.com i actually get logged in but i am unable to make any calls or video calls. can someone help me, please, i have tried to get help from blackberry, but no luck. thank you.

No problem. Regarding an alternative tablet, I'd suggest going the Android route. Lots of flexibility and customization, plus of course apps are actually supported. The Nexus line might be a good choice, plus they get pure Android updates directly from the source. Even the 2012 Nexus 7 has the latest version of Android available OTA (Lollipop).
Flash on Android isn't officially supported but there's usually "an app for that", and there are workarounds to get Flash to work (albeit an outdated 11.x version, similar to the PB). For radio, you could use the TuneIn app and add your streams there. I can't comment on iPads/minis, but they'd probably do what you want them to, as well.
Speaking of apps, if you find Flash continues to be finicky on the PB for radio streaming, you could give Nobex a try. Not sure how many stations it has, but I remember it being one of the better apps on the PB when I used it.

Unable to set parental controls on itunes b/c my username and password are not correct. How do I reset them? There is no prompt to give any clues what they are.

unable to set parental controls on Itunes b/c my user name and password got rejected. How do I reset them or figure out my username and password?

This is a user to user support forum. We are all iphone users just like you.
You are not addressing Apple here at all.
This is an odd way to ask your fellow iphone users for help. Berating oterh users will not help you.
"it's too fragile"
No it is not. i have never damaged one, nor has anyone I know.
" U loose data when Ur phone is locked"
No you don't. Why do you think this?
"and there is no customer support!!! "
Wrong yet again. Apple has an 800 number and they have many retail stores and they have support articles that you can access using the search bar. Or you can contact them throgh express lane online
"but I will go back with Blackberry "
Please do.
Good ridance

How to Transfer Purchased iTunes M4V Movies to Blackberry Playbook on Mac OS X

This is a simple tutorial to put purchased iTunes m4v movies to BB Playbook on Mac OS:
First of all, you should know what video formats Blackberry Playbook supports, the current Blackberry Playbook will support: H.264, MPEG4, WMV, DivX. So to watch the iTunes m4v movies on Blackberry Playbook, you should switch M4V to MP4 format supported by Playbook, to convert m4v to mp4, you will need a powerful converter, Noteburner m4v converter for Mac is recommended.
Step by Step tutorial to convert iTunes M4V movie to MP4 for Playbook on Mac os
Here below is a step by step tutorial to help you transfer iTunes movies to Blackberry Playbook with the Noteburner m4v to mp4 converter for Mac.
Step 1. Download iTunes m4v to mp4 Converter for Mac on Noteburner official website and install it for free.
Step 2. Select M4V movies and add to Noteburner iTunes Video Converter
Click the Add button in the top-left to add the purchased iTunes m4v. The software will open the iTunes movies library by default. Select the files and then click OK.
Here you can select the m4v movies and add to the playlist to convert. It's easy and speedy.
Step 3. Set output path and output format
Click Output dropdown list, you can customize the output path as MP4 for Playbook. If you don't set to customize the output path, the output files will be saved in the default folder
Click Profile dropdown list, you can customize the output formats for your target video format - MP4.
Step 4. Click "Convert" button to start to convert M4V videos with Noteburner M4V iTunes Video Converter for Mac
Step 5. Downloading the converted iTunes movie to Blackberry Playbook without any restrictions.
After Noteburner finishing the iTunes movie converting, you can go to the output folder to download the converted iTunes m4v movies to Playbook by connecting Playbook with your Mac via a USB without any restrictions.
Just try it, it's easy-to-use.
For a Windows user, you can also refer to Windows m4v converter.
Never,never,never give up!

if you want to decode DRM, you simply need to have the "closed keys" to decode them, and the legal right to do it.
For the legal right, it's just a matter of signing a contract with the DRM maker (for example the iPod division has those keys made by the iTunes division).
For the getting the closed keys, it is always possible, but can lead to difficulties in your personal life. look for DeCSS on Wikipedia to understand.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software"

"unable to login to blackberry ID account" and unable to connect to "blackberry desktop software" please help.

Hi and Welcome to the Community!
Honestly, that's a pretty vague set of symptoms to provide. Could you perhaps provide a bit more? For instance...what exact sequence of steps do you perform that reaches these error messages? Details and exactness will help keep us from guessing, and guessing from vague descriptions really helps no one.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Fail to established ipsec with Blackberry playbook

ASA fail to established connection with Blackberry Playbook, but when using Cisco client to test the connection established....pls help...Thanks in advance... The playbook error is " Failed to established connection. (Timeout)".
Logs when connecting through playbook...and the configuration....
ip local pool Playbook_pool 192.168.104.220-192.168.104.225 mask 255.255.255.0
access-list nonat extended permit ip 192.168.110.0 255.255.255.0 192.168.104.0 255.255.255.0
access-list nonat extended permit ip 192.168.100.0 255.255.255.0 192.168.104.0 255.255.255.0
access-list nonat extended permit ip 192.168.101.0 255.255.255.0 192.168.104.0 255.255.255.0
access-list nonat extended permit ip 192.168.111.0 255.255.255.0 192.168.104.0 255.255.255.0
access-list nonat extended permit ip 10.10.21.0 255.255.255.0 192.168.104.0 255.255.255.0
group-policy playbook_vpn_group internal
group-policy playbook_vpn_group attributes
vpn-idle-timeout 30
vpn-session-timeout 480
vpn-tunnel-protocol IPSec
ipsec-udp enable
tunnel-group playbook_users_group type remote-access
tunnel-group playbook_users_group general-attributes
address-pool Playbook_pool
authentication-server-group SecurID
default-group-policy playbook_vpn_group
tunnel-group playbook_users_group ipsec-attributes
pre-shared-key *
crypto ipsec transform-set AES_SHA esp-aes esp-sha-hmac
crypto dynamic-map PlayBookusers 2 set transform-set AES_SHA
crypto dynamic-map PlayBookusers 2 set security-association lifetime seconds 28800
crypto dynamic-map PlayBookusers 2 set security-association lifetime kilobytes 4608000
crypto map q9OutsideMap 45 ipsec-isakmp dynamic PlayBookusers
crypto isakmp policy 45
authentication pre-share
encryption aes
hash sha
group 5
lifetime 28800
BLACKBERRY PLAYBOOK CONFIG:
profile: profile1
server address: outside IP address
gateway type: Cisco asa
authentication type: XAUTH-PSK
group username: playbook_users_group
group pwd: shared key as same as in asa tunnel-group
username: username
pwd: rsa secure ID
automatically detrmine ip: checked
automatically determine DNS: checked
IKE DH Group: 2
IKE Cipher: Aes (128-bit-key)
IKE Hash: SHA1
IKE PRF: HMAC
IPSec DH Group: 2
IPSec Cipher: AES(128-bit-key)
IPSec Hash: SHA1
IKE lifetime(seconds): 28800
IPSec lifetime(seconds): 3600
NAT keepalive(seconds): 30
DPD frequesncy(seconds): 240
Disable banner: checked
use HTTP proxy: unchecked

Hi there,
At this point in time, this feature is not available on the BlackBerry PlayBook, only on your BlackBerry smartphone.
I hope this info helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

My BlackBerry PlayBook won't charge when connected to the computer via the micro-USB to USB cable

Can anybody help me? I don't know why but lately, when I try to plug my BlackBerry PlayBook into my Windows 7 laptop using the micro-USB to USB cable, it connects to my computer without any problems but it won't charge. Instead, I get a notification in the top left corner saying "Unable to charge battery with connected sorce". I have four USB ports and I'm positive that they work just fine because I plugged in some of the USBs I own into each of those four ports and they recognized the USBs without any issues. Does anybody know how I can resolve this issue? Thanks.

The notification is by design and was added to clarify that USB charging is not to be relied upon as a main method of charging. Instead RIM's good intention has caused confusion.
USB (by design) can not provide the amount of power the device needs while it's being used. Technically, it is still trickle charging but the screen has to be off (and I'd turn off Wi-Fi too) since they are high power draining items. I have verified that the PlayBook does indeed still charge but it takes much, much longer than plugging it into a wall charger or rapid charger. In a crunch it will work but the computer has to be on the entire time. A full charge would take many hours.

Blackberry playbook, install error: 0003-0005

Hi,
I just bought a new blackberry playbook, i was so excited and it was all goog until I faced a problem. Because of which I am so frustated as I can not download any games or apps from apps world. It just shows me the following massage: Install error: [0003-0005].
Please help me as i am finding my playbook useless becasue of this problem. and if I can not solve this I might think of returning this device back.
I am lookiing forward to hearing from you.

I had the same issue.
I was able to fixed it five mins ago
Solution as follow>
1. Go to settings – date & time. Then turn off "set date & time automatically" then advance the date forward a month or so.
2. Go to settings – BlackBerry ID. It will refresh your info and hopefully fix the problem.
3. Set the date again and see if App World will work now.
Good luck

Sync - [09:14:58.388] Unable to connect to BlackBerry (error 1); skipping

when I try to sync new Blackberry (9500 smartphone 3G) to Mac address book I get this message:
[09:14:58.388] Unable to connect to BlackBerry (error 1); skipping
is this something really simple like a fawlty USB cable (it seems to charge the battery, though) - or something to do with configuration?
please help beforeI have to resort to loading contacts manually one by one!

the directions on the support website didn't work for me, but this did: go into options/memory/media transfer protocol --set to off
auto enable mass storage when connected --set to either yes or prompt
remove battery
replace and let it come back on, then try the sync again. I've had to do it several times over the last couple of months --something in the pocket mac-device connection gets corrupted. Also --after time, the sync program ceases to overwrite, so have had to purge it (user/library/application support/ pocketmac syncmanager/additional tools/data purge UI) purge the device, try to sync again, and if that doesn't work, then, do a hard reset and follow the above.... If you have verizon, forget it, they're not much help. good luck.

Unable to set up blackberry playbook

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