Unable to set up previous email

To Any One who can help!!!!!!!!!!!!!!!!!!!!!!!!
I recently dropped my blackberry tour and had it replaced with a new one.  The new one will not let me reset my email.  When I go in to set it up I get a message that I have to "Validate" the account but answering the secret question.  But there is not question that comes up.  I set the email up over a year ago and do not remember what that secret question was at that time.  I have went to the blackberry site and it told me that I had to set the account up using my tour, but I am not having any luck. Please help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

When you get the "existing email account" message is then when you are trying to log into ePrint center ?
I was an HP employee
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