Unable to set up work email account

My company went through server maintainence during Christmas and I cannot connect to my work email account through Blackberry. The IT dept told me that they have not changed the server settings on SMTP or POP3. They have given me all the user and server details, I tried using these to register through my service provider webpage and it cannot do so.
My colleague also lost his work account and he managed to reset with the same details and now able to connect.
The IT dept said they cannot do anymore to help and ask me to contact my service provider. My service provider said it is problem with our IT dept. Can someone please help me with this problem as I am getting desperate!
Many thanks!

Seems that you need to do enterprise activation again on your blackberry device.
Contact your corporate Blackberry Enterprise Server (BES) admin for the instructions.
Go to Options - Enterprise Activation
specify your corporate email address, specify your BES account password and select from menu "Activate"

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Unable to set up Yahoo email account in Mail

Hello, any messages or errors?
Is this how you did it?
http://help.yahoo.com/kb/index?locale=en_US&y=PROD_ACCT&page=content&id=SLN4746

Unable to set up 'Other' email account

Previously set up office email account with no problems. Received email from Blackberry over two weeks ago that emails may be delayed or not received etc. Waited for a week but still didn't receive emails, resent service book but nothing happened. Deleted email details and tried to reinstall but this didn't work. I enter email address and password and it fails everytime. As the email address is associated with outlook I was previsouly asked for the server details, user name etc but I cannot find this screen anywhere. I'm going round in circles, my provider o2 is unable to help, my web access provider is unable to resolve issue and when I telephoned Blackberry they were most unhelpful. I do not know why this has happened when it had been working successfully for over two years. Can anyone help please?

What error message? What settings?
Possibilities:
By default, Mail assumes you want to connect via SSL (secure); not all mail servers support that.
Many smtp servers won't accept connection except from their own domain. So if you're on a 3G network and you're setting up smtp with another ISP, their server might not take the connection.
A fallback is that Google smtp does relay messages, so you could use that route

TS3899 I have set up two email accounts on my iphone4, one with tiscali, my ISP, and the other on gmail. I am able to receive emails on both accounts, and can send emails from my gmail account, but am "Unable to Send Email" from my tiscali (talktalk) acco

I have set up two email accounts on my iphone4, one with tiscali, my ISP, and the other on gmail. I am able to receive emails on both accounts, and can send emails from my gmail account, but am "Unable to Send Email" from my tiscali (talktalk) account. I get the error message "A copy has been placed in your Outbox. The sender address "name"@tiscali.co.uk was rejected by the server".

Hi apmichael,
If you are having issues sending email from one of your mail accounts on your iPhone, you may find the following article helpful:
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
- Brenden

How do I set up my work email account on my iPhone?

I have an iPhone by my IT department won't support it. So I have to set-up my email myself. The problem is I'm not sure what info to fill in and where.
I am able to access my email using remotemail on the web so I'm hoping I can use that info. My details look as follows:
http://remotemail.company.co.uk
[email protected]
I have a user name and password which I use to login which is the same for both remotemail and my network at work.
I have been trying to use the Microsoft exchange setup option on my iPhone but am struggling.
Can anyone help?
Cheers

Generally speaking, you need to set up an Exchange account using the Exchange setup option, then fill out the information as listed. The server should be remotemail.company.co.uk with your user name and password being the those that you use to log into your mail site.
However, you must remember that your IT department holds all the keys to the realm, if you will. Unless they have the proper options checked on your account, such as off network ActiveSync access you will not be able to set the iPhone up with your work email account.
Do other people in your company access their email using mobile devices? What devices do they use?

DirectNIC's customers outside of the U.S. are unable to connect to their email accounts using their blackberries

I work for directNIC.com and our customers who are located in foreign countries are unable to send/receive email on their blackberry devices. The problem started at the beginning of this month and we can not figure out what the problem is. Our U.S. blackberry customers are not having any problems. Our non-U.S. customers have reported errors such as needing to revalidate the account and when they tried to they received an invalid domain or invalid username/password message. Some customers said the email just quit working and they received an unable to connect error message. I've had one customer provide me with a link to their wireless provider's blackberry email account setup and I am unable to setup their email account there or any email account that uses any of our servers. All of our customer's email accounts work in their email clients on their computers, their other phones, and through their webmail it is only their blackberries. We've white listed all of blackberry's IP addresses and we've checked the server logs to see if there were any connection attempts when I tried to setup the email accounts through the customer's online blackberry interface and there wasn't even an attempt to connect to the server. The error message that I receive is as follows:
Email address domain not found:
The email address domain 'insert domain name here' cannot be found. Please verify this
information is correct. If the error persists contact 'insert domain name here' (your
email provider)
The problem isn't with just one wireless provider it's with multiple providers in multiple countries but the U.S. customers aren't reporting any problems. I am able to setup my personal email account through his blackberry site, an email account from my work through his blackberry site, my yahoo.com email address, and my hotmail.com email address. The only email accounts that do not work are the email accounts that are on any of our servers.   Some of these servers have different server configuration but all of them have all of blackberry's IP addresses whitelisted. Our premium hostng email servers have the same software installed on them as my work email server does and my work email account works fine when I try to set it up through blackberry but none of the premium hosting email accounts that I tried to setup through this customers interface will work. The problem is only with blackberry devices and is only with customers outside of the U.S. If anyone has any thoughts or ideas please let us know.
Thanks,
Priscilla
directNIC Support
Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Forums!
Sorry for the delay replying...while your post is a bit old now, it still deserves a response.
First -- these forums are not a formal channel for support from RIM. Rather, they are user-to-user support forums where users help other users. As such, it is unlikely that RIM will see and respond to your inquiry.
What I suggest is that you have your affected users exercise their formal support channel -- which is available via their carrier. The carriers have the ability to escalate cases into RIM for resolution.
Best!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help. am lost trying to set up an email account.

after almost 20 years of using the mac for artwork and a pc for office stuff, I've made the total switch to mac only.
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Hi - and Help!
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http://support.apple.com/kb/TS3899
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Back up all data. Rebuild the mailbox. Try to delete the messages again.

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Gary Scotland wrote:
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Hi,
In Messages or iChat go to the App Menu > Preferences > Accounts
On the left is the list of Accounts that are set up.
Everyone gets Bonjour (Although by default it is not Active).
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9:49 PM Wednesday; October 17, 2012
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Unable to set up work email account

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