Unable to sign in to nokia mix radio,

Keep getting this message when I try to sign in, "we can t get back through Sorry there is a problem reaching music service. please tray agin in a moment"
tried to reset phone and reinstalled app, problem has not beed solved
Nokia Lumia 900

Hi, cmr850.  Where are you located and when do you usually encounter this error message (downloading music files, listening to online mixes, etc.)? Have you encountered this error message regardless of the connection that you are using when signing in? Can you try to close all of your apps that are running in the background and observe if the same issue will occur? If the issue remains, try to restart the app and the phone to refresh its system. Let us know the outcome. 

Similar Messages

  • K-pop on Nokia Mix Radio

    I think it's time for a k-pop genre on Nokia Mix Radio.
    And some other thing, I have a problem too find where to log in on the W8app, there is no link/button too klick on the start screen. Not that I can see...

    Hi,
    Welcome to the forum!
    You may change the size of the live tile from small to medium or large, so you will not be able to see it in pink tile.
    To resize it, just follow the instructions below:
    Tap and hold the Tile you want to change to a different size.
    Tap Resize until the Tile changes to the size you want.
    When you're done, press the Start button.

  • About nokia mix radio

    Sir i just reset my phone and i donot remember my nokia account details. I know i still have subscription left for my unlimited download from nokia mix radio. I have my phone imei no with me plz tell me how do i get back my subscription

    https://account.nokia.com/acct/passwordReminder - has several options for input of something you remember.

  • Unable to buy music or have mix radio

    I use Lumia 720 and am unable to see the option to search or buy music, as well as to access mix radio.
    I have selected India as the region.

    Hi,
    Welcome to the forum!
    Are you currently logged in to your account? If not, try to log in first to your account and then check if you're able to see the options to buy, search and access the Mix Radio. To do this, go to Nokia Music > Settings > Account and then proceed in signing in to your account. 
    By the way, what options can you see in the Nokia Music application? Is it possible for you to provide us a screenshot so we can have a better view of your concern?

  • Nokia Mix Radio not available

    Living in Belgium, not so far from the Netherlands where I work quite often, I decided to buy a Nokia Lumia 800 since it wasn't available yet in Belgium.  Big mistake as I soon found out that I couldn't update my phone (unless I created a completely new Netherlands based Zune account), but still don't have Mix Radio (don't know what it prevents now).
    In a global world it is ridiculous that Microsoft still feels it should introduce terrestrial borderlines and even limit access to phone updates and functionality (they even don't allow me to spend money in the Markteplace).

    The strange thing is that I can sign in, have a Nokia account but the Mix Radio options just don't show up ?  I also read initially that Mix Radio doesn't require an account whatsoever, so how does it decide to show the option or not ?  Even more strange is that other people in Belgium say they've no problem at all ?
    If Nokia is not able to provide Mix Radio... what is the added value of this Lumia... in that case I better buy a cheaper competitors product !

  • Nokia Mix Radio+ subscription doubt

    Can someone please clear few of my doubt regarding using nokia mixradio. 
    First of this is when Nokia write statement like this
    "Listen to Nokia MixRadio – unlimited FREE music mixes to play now or download for later."
    Source (http://www.nokia.com/in-en/support/product/mixradio/)
    What does it mean ?
    As per my understanding I can play at least mixes without having a subscription plan. Is it correct ?
    In no than its too bad to advertise like that, but as always customer won't be able to anything about it other than regrating buying Mobile from Nokia.
    Now comes the few more doubt. If I plan to buy the MixRadio+ subscription plan than,
    Will I be allowed to have only offline mixes or more at a time?
    Will streaming available in HD quality also or only SD quality ?
    I am fan of Mix Radio and even willing to buy subscription but only if these two restriction ( limited offline mixes and poor sd quality audio) are not there.

    Hi, RDhorawat. Welcome to the Nokia Support Discussions! Given the link that you have provided, please allow me to assume that you are currently in India. If not, feel free to specify your location.
    Provided that you are in India, the link refers to the Nokia Music Unlimited service. This is a music service which allows the user to download unlimited music files from the Nokia Music Store within a specific period of time (3, 6, and 12 months). To avail this, your phone must have the supported variant (India & China only) and the user is using the service within the supported territory/country.
    The other Nokia Music service is Nokia MixRadio+ which supports the following feature:
    - Skip an unlimited number of tracks while listening to mixes
    - Save an unlimited number of mixes for offline listening
    - Stream mixes with higher-quality audio
    - View lyrics (when available) while listening to music on my music or MixRadio
    Note: This is exclusive to certain countries: Australia, Austria, Brazil, Canada, China, Finland, France, Germany, India, Indonesia, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, UAE, UK, United States, Vietnam
    Given this information, let's answer your questions in the same manner that you have presented them:
    1. As per my understanding I can play at least mixes without having a subscription plan. Is it correct ? - For India & China, it will require you to have a NMU subscription to enjoy this service.
    2. Will I be allowed to have only offline mixes or more at a time? Will streaming available in HD quality also or only SD quality ?
    - These features are not available for your region. But for those who have MixRadio+, they can download unlimited offline mixes and can stream higher quality audio.
    Hope this helps.

  • Nokia mix radio /store not visible Lumia 720 India

    I have recently bought Lumia 720 and when I am trying to find mix radio or nokia music store under nokia music; it's just not showing up. Is the service not available in India and if so; when will it be available or there is some problem with my device? Thanks in advance for your response.
    Solved!
    Go to Solution.

    Hi,
    Welcome to the forum!
    Mix radio is available in India. May we know if you are using a local SIM card? If yes, you may try to re-insert the SIM card and then check it again. Does your Nokia account's country/region set in India? To verify this, log in to your account through this link:
    https://account.nokia.com/
    Please make sure that the phone's country/region is set in India as well. If it's different, try to change it and then reboot your phone.
    Let us know the result so we can help you with this. 

  • Nokia Mix Radio Share

    when Nokia Mixradio was nokia music there was option to share the song you are listening to facebook and twitter, but now i don't see such an option..
    any idea was that removed or how to use that again...

    Sharing option is available while playing  mix radio, there's no sharing option for local music files stored on your phone.
    The silence will fall

  • Nokia mix radio is showing error message while dow...

    I am getting this message when ever i am trying to download some song " this mobile is already registered for nokia unlimited service" . I have even sign in with the same nokia id.

    Hi luckyy,
    Welcome to the forum!
    When did it start to happen? Are you able to download some songs before? Have you carefully checked if it's the same Nokia account you use to access this service? 
    Keep us posted. 

  • Nokia mix radio unusual behaviour

    I have lumia 520 and I am from india.My nokia music unlimited subscription has been ended. But when i open the app i can stream songs or download offline mixes for first time only. I mean if i select any other mix to play second time it says "your subscription has ended, renew". Then if i close the app and reopen it again i can play a mix for the first time. I cant download songs though. Is it a bug or a feature... I am confused if its a feature why it doesnt allow to play a mix for second time.

    Welcome to your support community, ambar2595.
    We recommend checking this link: MixRadio Renewal and look for the response provided by michaels. Not to worry, your feedback is valued. 
    Have a good one! ;-)

  • Nokia Mix Radio Song Download Error

    Recently I got my phone replaced by the company as previous one had some irrepairable issues.....
    Now when I try to download songs on nokia mixradio on my new phone .....
    it gives following error :
    " There seems to be problem with your downloads .
    but you can still listen to 100's of curated mixes"
    please reply soon

    Hello, MJ883. Where are you currently located? Where did you buy your Nokia phone? Is the phone's regional setting set correctly? 
    MixRadio is a region-dependent service. The phone's regional setting should be set correctly and the location service is enabled for you to be able to use this service. BTW, have you used another Nokia account with the phone aside from the one currently set up in it? If you have logged in multiple Nokia accounts to activate the MixRadio subscription, the service license will be tied up to the one you registered first.
    We'll wait for your feedback. BTW, congratulations on your first post! 

  • Unable to sign in to Nokia Music

    A few weeks ago I successfully installed Nokia music and registered Comes With Music using a pin provided with my brand new Nokia 5800.
    For a while everything was hunkydory........until now
    Now whenever I try to sign in to the Comes with Music part of Nokia Music I end up looking at a page which says "Sorry, the page you want has moved or does not exist"
    OK...........
    It then suggests to click on a link provided to return to the homepage where I can download to my hearts content.........................for a price tho, of course.
    So does anyone know a way out of this apparent dead end?

    Hi All,
    I am experiencing the same problem as well. The error messages and problems I encountered are listed below:
    i) When clicked on "STORE" and "Sign In" tabs, the page does not load. Error message: "We are sorry, Nokia Music is currently unavailable, please try again later"
    ii) When entering login details on licensing request window while playing newly downloaded songs:
       a) Error message: "Please disconnect your mobile device and try again" while there is NO mobile device being connected to PC!!
       b) Error message: "You need license for music playback, please sign in as a different user" while my account is active and I have not entered the wrong login details
       c) Error message: "License is needed for the media playback" while I have entered the correct login details
    iii) Other licensing problem when clicking newly downloaded, never been played songs:
       a) Licensing request window DOES NOT pop up at all
       b) Licensing request window popped up but stall while loading
       c) Licensing request window loads slowly
    Nokia Care has offered the following troubleshooting steps, not sure if it works for you but not for me:
    "I'd greatly appreciate it if you could try uninstalling the Nokia Music application and then try re-installing it again on your PC. It is best to go through "Start > Control Panel > Add/Remove Programs > Nokia Music" to completely uninstall the application. Thereafter, please restart your PC. Once that is done, you can visit the web link below to re-install the application on your PC:
    http://www.nokia.com.sg/get-support-and-software/d​ownload-software/nokia-music-support/compatibility​...
    Prior to downloading the Nokia Music application, please temporarily disable any firewall or anti-virus programs that you have on your PC. Once all is successfully done, please try using the Nokia Music application and monitor the issue.
    You could also try the following steps:
    1) Clear the cache and temporary Internet files in Internet Explorer:
    Internet Explorer > Tools > Internet Options > Delete cookies and delete files
    2) Change the security settings in your browser is set to Medium (assuming that you are using Internet Explorer, you can follow the steps below
    Internet Explorer > Tools > Internet Options > Security tab > Default Level > Medium
    During all the above steps, please ensure that you are still connected to the Internet. "
    Nokia Care has also attributed the login failures to network congestion. As he did not elaborate more, I hope he is not referring to server not able to handle overwhelming request during peak hours as it shouldn't have heppend and they should upgrade the server for better stability and accessibility. They have even suggested to log into Nokia Music during non-peak or odd hours which is not a very good idea as it does not solve the root cause. I have tried to log in early in the morning but the result is intermittent.
    was: 3310--> N80 v5.0719.0.2--> N82 v31.0.016; now: 5800xm v40
    KeN82Ny

  • Nokia mix radio subcription

    I can not any song from mix radio

    Hi kiran1212,
    Welcome to the Nokia Support Discussions!
    Can you further elaborate on your concern? Which particular subscription are you referring to? Nokia Music Unlimited or Nokia MixRadio+ (previously known as Nokia Music +)? Where are you located and what's the exact error message? When did it start to happen & where you able to use this service before? Keep us posted.

  • Nokia mix radio subscription

    How to redeem Nokia music store subscription???
    I tried to subscribe using oxicash,but can't have the access.then i walked to Nokia care and they are saying their web site is having some errors.. :'(
    What should I do???

    Currently there is no way to do that ..Due to a long standing issue you will not be able to renew the subsription yet. The Oxicash (India) link is surely not working and the Vouchers are not even available at Nokia Care. You need to wait till the issue gets resolved.

  • Downloading off-line mix in nokia mix radio

    Downloading 3 offline mixes, using vodafone 3G. It's more than 3 days.....yet to be completed. So slow and repeatedly getting disconnected.

    Which phone ? Is the SIM new ? How is when you surf other websites ?

Maybe you are looking for