Unable to sign into bestbuy.co​m

Hello, I have the problem of not being able to login to my account. I have tried the reset password, but I only receive a email telling me that there isn't a best buy account asscociated with this email. I know for sure that I am using the right email address as I still have confirmation order emails from when I bought laptops two years ago.
I had to register again just to be able to post this message. Is this some error or was my account deleted?

Hello ColtsFan,
I’m sure it’s been frustrating not being able to access your BestBuy.com account. I’d like to see what I can do to help.
Using the e-mail you registered on the forum, I was able to access your information, but it doesn't look like you have a BestBuy.com account; therefore, I will need to confirm some details. I would appreciate it very much if you could send me a private message with your name, e-mail addresses (any you have used when ordering on BestBuy.com), and phone number. To send me a private message simply click to the right of my signature below. 
Thanks for your patience in this matter, and I look forward to continuing to work with you.
Sincerely, 
Maria|Social Media Specialist | Best Buy® Corporate
 Private Message

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