Unable to stay connected to my iTunes library. After a short period of time I get a message to turn on home sharing. Home sharing is on?

Unable to stay connected to my iTunes library. After a short period of time I get a message to turn on home sharing. Home sharing is on?

Welcome to the Apple community.
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.
This is answer is provided from my own database of boilerplate responses and the content was last reviewed and/or tested on: 2014/12/18

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    TCP 192.169.1.80:3689  192.168.1.69:49123 ESTABLISHED
    UDP 192.168.1.80:5353  *.*
    UDP *.123                     *.*
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    UDP Port 5353 is used by the Apple Bonjour service to send multicast communications between iTunes and any iOS devices on the same network, such as the Apple TV, again it is essential.
    Port 123 is used by Apple products to obtain the date and time, the UDP row above shows that any local IP Address can communicate with any remote IP address on the router's network and provide it with date and time information. 
    If your firewall software on the PC is blocking any of these ports then the 'netstat' command is useful to see if you need to unblock any. In my experience, this port unblocking was not necessary as when I installed iTunes, the Norton software automatically set up appropriate rules for the iTunes program, and opened the required TCP and UDP communications as iTunes needed.
    Likewise, on the router itself, I have the UPnP setting enabled and this allows software like iTunes and Bonjour to traverse the router's firewall without it being necesssary to explicitly set the ports to be forwarded.
    If I started the Apple TV, and ran the 'netstat -an' command over the next few minutes I could see the number of rows for the Apple TV diminish, and this was a symptom of the dropping connection problem.
    Ultimately having replaced the Apple TV with another 'working' one , swapped the PC, restored the router to factory defaults, disabled the Windows or Norton firewall, tried ethernet and WiFi connection between the router and Apple TV it struck me that the only component I had not  considered was the insignificant ethernet cable linking the PC to the router. This has been present since the router was installed for the original PC around 4 years ago. But surely this was how the original PC and the swapped in PC were getting to the internet quite normally and successfully? Also this was how the Apple TV was accessing the PC via WiFi then via the router through this ethernet cable, there was no way it could be the cable, cables don't allow a connection for a short time and then cause a timeout can they?. Thus, confused, and with all other avenues explored, I removed the cable between the PC and the router and enabled a WiFi connection from the PC to the router. After restarting the PC, Router and Apple TV, just to be sure, I tried the Apple TV again.
    I could play some music on the Apple TV from the iTunes library, I could play it for a minute or so and then go to movies and play a movie from the iTunes library. I tried to play an iTunes trailer, some YouTube videos, these worked as usual. I then went back to the library and yes, I could play another music track or another movie. I forced the Apple TV to 'sleep' via Settings/General/Sleep Now and tried again, I woke it up and could play any music or movie from the library. Elated, I went out for meal with the family, nervously hoping throughout the meal that the solution had been found. After a couple of hours we returned, woke up the Apple TV and yes, oh yes!, it would connect with the library and play a succession of music or videos without seeing any dropped connections. Several hours later I could wake up the Apple TV again and select any content from the iTunes library on the PC and play it, finally the unit is behaving as I would expect.
    This solution may not apply for all, but it worth following all of the components in the path between the Apple TV, router, computer (either PC or Mac) and the iTunes library and checking that each is able to commmunicate successfully and over a period of time reliably so that the Apple TV can perform as flawlessly as it is capable of. 
    Don't, as I did expect the solution to involve a complicated series of special settings of ports or communications protocol changes. Do perform a clean install of iTunes and keep it updated, do keep Firewall settings simple and let the settings be default settings, do rely on UPnP (Universal Plug and Play) on the router. Let the router select which channel it wants to use, it will select the channel with least interference...and check out that insignificant ethernet cable if you have one. It might work fine for general communications from the computer to router to the internet but it can be a source of connections dropping on the Apple TV!
    My relative is now a happy Apple TV user too.

    Useful to watch what is happening to the TCP/UDP connections when the Apple TV is connected to iTunes and when it is actually playing some media from iTunes and when it stops playing.
    To see this, use the Network Statistics command 'netstat' from a Command prompt (Windows PC) / Terminal Window (Mac):
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    c:\netstat -an 5
    This repeats the netstat command every 5 seconds, use Ctrl-C to quit the command. (Use 'netstat -h' for help with this command)
    While iTunes is running there will be a number of TCP records displayed for the computer's IP address using port 3689, showing at least 3 ports in use for the Apple TV's IP address.
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    TCP host_ip:3689 apple_tv_ip:49187 ESTABLISHED
    TCP host_ip:3689 apple_tv_ip:49196 ESTABLISHED
    TCP host_ip:3689 apple_tv_ip:49255 ESTABLISHED
    When it is playing content there are more connections established, some of these rows will gradually disappear when the media file stops playing. These addional TCP records show iTunes using different ports from 3689, but only while media files are being played.
    When a video file is played, (on this Windows PC at least) the iTunes host is using ports 4463 and 4464, with the Apple TV using port 7000. When playing a music track or podcast, the iTunes host is using port 4472 or 4489 and the Apple TV is using port 5000.  
    When the media is playing, the fourth column returned by the 'netstat -an 5' command : 'State' shows as 'ESTABLISHED' and shortly after the media file is stopped playing it shows as 'TIME_WAIT' until the record disappears after a minute or so.

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    Thanks for the advice. Just had time to retest everything with the latest software and firmware versions. Even with Windows Firewall completely switched off my Apple TV can not connect to my iTunes library. The ironic thing is that my PC can no longer Airplay to my Apple TV after the latest updates, so things are actually getting worse ;-)
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  • TS1702 I have downloaded the Apple Remote App to my phone (3gs) can't get it to connect with my Itunes library?

    I have downloaded the Apple Remote App to my phone (3gs) can't get it to connect with my iTunes library?

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  • Who's connected to my iTunes Library?

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    Open a terminal, do a "netstat" and search for port 3689 with a status of "established". That's who's connected to your iTunes library.

  • AppleTVs cannot connect to my iTunes library

    This is baffling. Until a few days ago I had two Apple TVs getting content from the iTunes library on my Mac.
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    The AppleTV is connected to a Denon AVR (if this matters).
    Thanks again - open to other pointers.

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