Unable to submit a review. Can anyone help?

I am trying to submit a review for a the rugged case for the Verizon Ellipsis & Tablet. I was able to submit the review for the tablet under the "My Devices" page on "My Verizon" with no issues. I am logged in and then search to find the case. I click the "Reviews" tab and click "write a review". I enter all the info and it tells me my screen name or nick name has been used by another review. That other reviewer is me with my initial review of the Tablet.
I spoke to a Verizon rep last night about this and was told to log of, close out all tabs, restart the computer, clear cookies and try again. Same luck. She thought that it was an issue with the website not recognizing my log in info from the page like it was a 3rd party company.
Anyone have a fix or trick for this? I would prefer to have my user name the same for all reviews.
Thanks in advance
Richard

Apparently, Mail has a bug that causes ~/Library/Mail/Mailboxes to sometimes be a file instead of a folder, and that prevents Mail from creating any mailboxes there.
Verify/repair the startup disk (not just permissions), as described here:
The Repair functions of Disk Utility: what's it all about?
After having fixed all the filesystem issues, if any, proceed as follows:
1. Quit Mail if it’s running.
2. In the Finder, go to ~/Library/Mail/.
3. Locate Mailboxes. If it’s a file instead of a folder, move it to the Trash.
4. Open Mail. A new Mailboxes folder should be created automatically and that should fix the problem.
If ~/Library/Mail/Mailboxes is already a folder, then the problem must be something else (e.g. a permissions issue). In that case, don’t trash anything. Instead, open /Applications/Utilities/Terminal, type the following command (you can just copy it here and paste it in Terminal), and press <Return>:
ls -ld ~/Library/Mail ~/Library/Mail/Mailboxes
Copy the output of that command from Terminal and paste it in your reply to this post.
Note: For those not familiarized with the ~/ notation, it refers to the user’s home folder. That is, ~/Library is the Library folder within the user’s home folder, i.e. /Users/username/Library.

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